class 4: Business Processes (chapter 6) Flashcards
business processes
an ongoing collection of related activities
together, they create a product or a service of value to the organization, its business partners, and/or its customers
what are the three fundamental elements of business processes?
inputs
resources
outputs
business process inputs
Materials, services, and information
they flow and are transformed as a result of process activities
they are what we need to provide the value we porpose
business processes’ resources
People and equipment that perform process activities
business process outputs
The product or a service created by the process
what is at the core of business processes?
the IPO model
the IPO model
input –> process – > output –> feedback –> input
can a business process lead to another one?
yeee
how can software improve processes?
can reduce errors and shit
can we see a business as a big chain of IPOs (business processes)
yeee
what are the 4 main flowchart symbols? what do they represent?
the box = activity/task
the arrow = the flow
the little circle = event
the losange = gateway (used for decision points)
flowchart swimlanes?
used to organize the business processes
it helps identify who does what
everyone sticks to their lane
represents the role
in flowchart, how do you represent flowchart’s data flows?
with dotted lines
are swim-lanes horizontal or vertical?
can be both
what is the whole point of mapping out a business process?
to find ways to improve it?
