class 4: Business Processes (chapter 6) Flashcards
business processes
an ongoing collection of related activities
together, they create a product or a service of value to the organization, its business partners, and/or its customers
what are the three fundamental elements of business processes?
inputs
resources
outputs
business process inputs
Materials, services, and information
they flow and are transformed as a result of process activities
they are what we need to provide the value we porpose
business processes’ resources
People and equipment that perform process activities
business process outputs
The product or a service created by the process
what is at the core of business processes?
the IPO model
the IPO model
input –> process – > output –> feedback –> input
can a business process lead to another one?
yeee
how can software improve processes?
can reduce errors and shit
can we see a business as a big chain of IPOs (business processes)
yeee
what are the 4 main flowchart symbols? what do they represent?
the box = activity/task
the arrow = the flow
the little circle = event
the losange = gateway (used for decision points)
flowchart swimlanes?
used to organize the business processes
it helps identify who does what
everyone sticks to their lane
represents the role
in flowchart, how do you represent flowchart’s data flows?
with dotted lines
are swim-lanes horizontal or vertical?
can be both
what is the whole point of mapping out a business process?
to find ways to improve it?
how can you improve a business process?
use technology
we can redesign the process
radically transform (disrupt) the business process
what is widely recognized as the underlying basis for all significant measures
of competitive performance in an organization?
Excellence in executing business processes
why would large companies not want to improve too much?
because they want to keep their current customers happy
how do we create, maintain, and grow our competitive advantage?
by improving how we execute our business processes
what are important aspects that must be considered when wanting to improve business processes?
customer satisfaction
cost reduction
Cycle and fulfillment time reduction
Quality
Differentiation
Productivity
improving customer satisfaction
hope that if they are happier, they can buy more shit
The result of optimizing and aligning business processes to fulfill customers’ needs, wants, and desires
cost reduction
The result of optimizing operations and supplier processes
time and materials that we need and make sure that their costs are reduced
this will allow to sell our shit for a lower price
Cycle and fulfillment time reduction
The result of optimizing the manufacturing and logistics processes
quality
The result of optimizing the design, development, and production processes
Differentiation
The result of optimizing the marketing and innovation processes
will make products a much more desirable
Productivity
The result of optimizing each individual’s work processes
who are the participants of. busines sprocesses?
analysts
managers
technical developers
etc.
