Finals: Chapter 9

Question 1

A process of monitoring performance and taking action to ensure desired results

Answer 1

Controlling

Question 2

What are the Tangible?

Answer 2

Resources

Question 3

What are in the Intangible?

Answer 3

Performance and Process

Question 4

It is the quality and quantity standards

Answer 4

Basis

Question 5

Financial Controls

Answer 5

Accounts Receivables
Accounts Payables
Sales Transactions
Supply Chain Transactions
Credit Transactions
Payroll
Cash Management

Question 6

Material Resource Control

Answer 6

Procurement and Inventory Controls
Production Controls
Human Resource Controls

Question 7

Human Resource Control

Answer 7

Human Resource Acquisition
Performance Management Systems
The Performance Management process
Performance Standards

Performance Appraisals

• Category rating (graphic rating, checklist)
• Comparative (ranking, forced distribution)
• Narrative
• Observation (critical incident method)
• Behaviorally Anchored Rating Scale (BARS)
• Management by Objectives (MBO)
• Balanced Scorecard

Performance Appraisal Validity Errors
Performance Appraisal Interviews
The Formal Appraisal Process

Question 8

Management Control and Supervision

Answer 8

Board of Directors
Stakeholders
Top Management

Question 9

Types of Performance Appraisals

Answer 9

Informal (daily/verbal)

Formal (written)(180/360[peer ratings] degrees)