Chapter 6: Organizing Resources, Structure and Systems Flashcards
father of bureacratic maagement
Max Weber
father of administrative management
Henri Fayol
Professional Management
Organization
Structure
Organization Theory
a specialized area where scholarly discipline shows techniques for organization and structure
Organization Theory
specialization
Division of Labor
number of direct reports
Span of Management
Taller structure; where decisions are made at the top of the organization and passed down
Centralized Decision Making
Flat Structure; occurs in flatter organization in which individuals share authority and responsibility for decisions
Decentralized Decision Making
Chain of Command
Scalar Relations
one boss policy
Unity of Command
lateral communications; provides means for individuals to interact laterally across departments without having to run up and down the scalar chain
Gangplank
How Do We Create an Organizational Structure?
Mission Strategy size Scope Services Job design Job analysis Reengineering Growth
exit when something of value is exchanged for something of value
quid pro quo
the valuable exchange occurs in the form of what
interdepartmental support
We manage interdepartmental organizing activities through influencing skills used to establish what
positive relationships and sharing of skills
Bubble Management is in what structure
cell structure
Administrative assistants are referred as
Gatekeepers
similar to a financial bank account in that people make deposits and wtihdrawals
Organizational Bank Accounts
is in the form of ‘favors’ and ‘cooperation’ with other department managers
Organizational Currency
other department managers learn that they can count on the front-office manager to help out in times of need
Organizational Credit Rating
Organizing Systems
Work Unit Systems
Department Systems
Enterprise Systems
Corporate Systems
narrow in scope but complex in terms of production processes; appear to be linear with the pre-preparation phased feeding the preparation phase and so on.
Work Unit Systems
more holistically as service transaction, maintenance, product and distribution systems
Department Systems
consists of a wider span of the supply chain when compared to the models used by work unit and middle managers.
Enterprise Systems
chain affiliates are managed by senior corporate executives
Corporate Systems
consists of the inferred promises made to potential guests concerning our standards of service
Value Propositions
