Chapter 6: Organizing Resources, Structure and Systems

Question 1

father of bureacratic maagement

Answer 1

Max Weber

Question 2

father of administrative management

Answer 2

Henri Fayol

Question 3

Professional Management

Answer 3

Organization
Structure
Organization Theory

Question 4

a specialized area where scholarly discipline shows techniques for organization and structure

Answer 4

Organization Theory

Question 5

specialization

Answer 5

Division of Labor

Question 6

number of direct reports

Answer 6

Span of Management

Question 7

Taller structure; where decisions are made at the top of the organization and passed down

Answer 7

Centralized Decision Making

Question 8

Flat Structure; occurs in flatter organization in which individuals share authority and responsibility for decisions

Answer 8

Decentralized Decision Making

Question 9

Chain of Command

Answer 9

Scalar Relations

Question 10

one boss policy

Answer 10

Unity of Command

Question 11

lateral communications; provides means for individuals to interact laterally across departments without having to run up and down the scalar chain

Answer 11

Gangplank

Question 12

How Do We Create an Organizational Structure?

Answer 12

Mission
Strategy size
Scope
Services
Job design
Job analysis
Reengineering
Growth

Question 13

exit when something of value is exchanged for something of value

Answer 13

quid pro quo

Question 14

the valuable exchange occurs in the form of what

Answer 14

interdepartmental support

Question 15

We manage interdepartmental organizing activities through influencing skills used to establish what

Answer 15

positive relationships and sharing of skills

Question 16

Bubble Management is in what structure

Answer 16

cell structure

Question 17

Administrative assistants are referred as

Answer 17

Gatekeepers

Question 18

similar to a financial bank account in that people make deposits and wtihdrawals

Answer 18

Organizational Bank Accounts

Question 19

is in the form of ‘favors’ and ‘cooperation’ with other department managers

Answer 19

Organizational Currency

Question 20

other department managers learn that they can count on the front-office manager to help out in times of need

Answer 20

Organizational Credit Rating

Question 21

Organizing Systems

Answer 21

Work Unit Systems
Department Systems
Enterprise Systems
Corporate Systems

Question 22

narrow in scope but complex in terms of production processes; appear to be linear with the pre-preparation phased feeding the preparation phase and so on.

Answer 22

Work Unit Systems

Question 23

more holistically as service transaction, maintenance, product and distribution systems

Answer 23

Department Systems

Question 24

consists of a wider span of the supply chain when compared to the models used by work unit and middle managers.

Answer 24

Enterprise Systems

Question 25

chain affiliates are managed by senior corporate executives

Answer 25

Corporate Systems

Question 26

consists of the inferred promises made to potential guests concerning our standards of service

Answer 26

Value Propositions