Chapter 2: Mgmt Practice, Evolution, & Ethics

Question 1

Differentiate Effectiveness and Efficiency

Answer 1

Effectiveness - doing the right things

Efficiency - doing things right

Question 2

He is the Father of Scientific Mgmt

Answer 2

Frederick Taylor

Question 3

Time and Motion Study

Answer 3

Frederick Taylor

Question 4

Lowering of labor cost

Answer 4

Frederick Taylor

Question 5

He is part of the Classical Approach

Answer 5

Frederick Taylor

Question 6

putting bricks on each layer; household practices

Answer 6

Frank and Lillian Glibreth

Question 7

He invented the Gantt Chart

Answer 7

Henry Gantt

Question 8

Classical Approach

Answer 8

Frank and Lillian Glibreth
Henry Gantt
Henri Fayol
Max Weber

Question 9

14 points (authority, unity, centralization, etc.)

Answer 9

Henri Fayol

Question 10

Father of Administrative Mgmt

Answer 10

Max Weber

Question 11

Functional organizational structure is associated with him

Answer 11

Max Weber

Question 12

Elucidate Scientific Mgmt

Answer 12

• did not focus on human variables
• management model
• efficiency
• frontline supervisors

Question 13

Human Factors; Behavioral Influences; Hawthorne Studies

Answer 13

Elton Mayo

Question 14

What’s Hawthorne Studies

Answer 14

There was no direct correlation between performance and lighting; attention given to the employees

Question 15

became the human resource discipline today from Abraham Maslow’s need pyramid

Answer 15

Human Relations Movement

Question 16

Scientific methods and mathematics; operations research; action research

Answer 16

Management Science

Question 17

Leaders, followers and environment (variables for management decision); aka Situational Leadership = Transactional Leadership

Answer 17

Contingency Approach

Question 18

interdependent relationships (internal/external)

Answer 18

Systems Mgmt

Question 19

Subsystems to organizational thinking

Answer 19

New Science Mgmt

Question 20

Determine the most efficient method for performing taks

Answer 20

Scientific Mgmt

Question 21

timing of movements

Answer 21

Time and Motion Studies

Question 22

pay/unit of work made

Answer 22

Piece-rate compensation

Question 23

zero-based approach to scheduling project activities

Answer 23

Gantt chart

Question 24

creating specialized departments within the organization

Answer 24

Administrative Management Theory