Chapter 4: Systems, Development, and Structures Flashcards
network of relationships
System
a practice related to theories from
science and philosophy that
describe patterns of relationships
System
_____ drive ____ and ____ uses _____
Theories drive practices and practices uses tools
an underlying principle or explanation of something scientific or philosophical
Theory
based on a set of theories
practices
something used to perform a practice
tool
Three systems level for a service enterprise
Subsystem
System
Macrosystem
smaller systems contained by all systems
Subsystem
A larger external environment
Macrosystem
A state of mutual dependence and independence existing at the same time.
Interdependency
entity where each individual is a member of this organization
Work unit
a subsystem in relation to some larger system
Organization
Interdependency consider stages of life from
childhood to maturity
In an organization: _______>_______>_______
In an organization: individual>work unit>organization
not influenced by outside forces
Closed Systems
external environment influences service organization
Open Systems
Closed system
With definite life spans
Mechanistic System
Capacity for infinite life
Ability to evolve
Organic System
How does a Linear System works?
Input -> Process -> Output
Two dimensional
Start point on the left side and end point on the right side.
Linear Systems
What are the management inputs in a system?
Material Resources
Human Resources
Financial Resources
Technology Resources
the output that resulted from the process
product or service
System in which the effect of external factors is not purely additive but may even be disruptive.
Nonlinear Systems
Cannot be decomposed into parts and reassembled into the same thing
Do not change in proportion to a change in an input
Nonlinear Systems
Hoes does Nonlinear System works?
Input -> Process -> Output, outside environment (organization, external environment) influences the entire organization
How does Functional System works?
Input
- Human Resource
- Finance
- Purchasing
- Technology
Operations
-Process
Marketing
-Output
consist of the organizational culture to include variables such as values, attitudes, and beliefs
Meaning Systems
Shared experiences into knowledge
Learning Systems
Formal process of transferring knowledge
Knowledge Management System (KMS)
the process in place to accumulate and disseminate what is learned throughout the organization
Knowledge Management System (KMS)
Individuals transfer cognitive processes to others in the organizations for shared learning
Global learning organizations
Lifelong individual learning and career development
Learning Organizations
What are the Five Stages of Development?
- Assimilation Stage
- Advancement Stage
- Influence Stage
- Integration Stage
- Retirement
basic levels of competencies
Assimilation Stage
develop comfortable relationships with senior level managers
Advancement Stage
fully competent
Influence Stage
feeling of balance among all aspect of self/ performs professional work
Integration Stage
retire from work
Retirement Stage
Types of Organizational Structure
Product Geographical Functional Matrix SBU
What is the role of marketing?
development, placement, pricing, and promotion of products
