Chapter 4: Systems, Development, and Structures Flashcards

1
Q

network of relationships

A

System

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

a practice related to theories from
science and philosophy that
describe patterns of relationships

A

System

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

_____ drive ____ and ____ uses _____

A

Theories drive practices and practices uses tools

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

an underlying principle or explanation of something scientific or philosophical

A

Theory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

based on a set of theories

A

practices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

something used to perform a practice

A

tool

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Three systems level for a service enterprise

A

Subsystem
System
Macrosystem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

smaller systems contained by all systems

A

Subsystem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

A larger external environment

A

Macrosystem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A state of mutual dependence and independence existing at the same time.

A

Interdependency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

entity where each individual is a member of this organization

A

Work unit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

a subsystem in relation to some larger system

A

Organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Interdependency consider stages of life from

A

childhood to maturity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

In an organization: _______>_______>_______

A

In an organization: individual>work unit>organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

not influenced by outside forces

A

Closed Systems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

external environment influences service organization

A

Open Systems

17
Q

Closed system

With definite life spans

A

Mechanistic System

18
Q

Capacity for infinite life

Ability to evolve

A

Organic System

19
Q

How does a Linear System works?

A

Input -> Process -> Output

20
Q

Two dimensional

Start point on the left side and end point on the right side.

A

Linear Systems

21
Q

What are the management inputs in a system?

A

Material Resources
Human Resources
Financial Resources
Technology Resources

22
Q

the output that resulted from the process

A

product or service

23
Q

System in which the effect of external factors is not purely additive but may even be disruptive.

A

Nonlinear Systems

24
Q

Cannot be decomposed into parts and reassembled into the same thing
Do not change in proportion to a change in an input

A

Nonlinear Systems

25
Q

Hoes does Nonlinear System works?

A

Input -> Process -> Output, outside environment (organization, external environment) influences the entire organization

26
Q

How does Functional System works?

A

Input

  • Human Resource
  • Finance
  • Purchasing
  • Technology

Operations
-Process

Marketing
-Output

27
Q

consist of the organizational culture to include variables such as values, attitudes, and beliefs

A

Meaning Systems

28
Q

Shared experiences into knowledge

A

Learning Systems

29
Q

Formal process of transferring knowledge

A

Knowledge Management System (KMS)

30
Q

the process in place to accumulate and disseminate what is learned throughout the organization

A

Knowledge Management System (KMS)

31
Q

Individuals transfer cognitive processes to others in the organizations for shared learning
Global learning organizations
Lifelong individual learning and career development

A

Learning Organizations

32
Q

What are the Five Stages of Development?

A
  1. Assimilation Stage
  2. Advancement Stage
  3. Influence Stage
  4. Integration Stage
  5. Retirement
33
Q

basic levels of competencies

A

Assimilation Stage

34
Q

develop comfortable relationships with senior level managers

A

Advancement Stage

35
Q

fully competent

A

Influence Stage

36
Q

feeling of balance among all aspect of self/ performs professional work

A

Integration Stage

37
Q

retire from work

A

Retirement Stage

38
Q

Types of Organizational Structure

A
Product
Geographical
Functional
Matrix
SBU
39
Q

What is the role of marketing?

A

development, placement, pricing, and promotion of products