Chapter 4: Systems, Development, and Structures Flashcards
network of relationships
System
a practice related to theories from
science and philosophy that
describe patterns of relationships
System
_____ drive ____ and ____ uses _____
Theories drive practices and practices uses tools
an underlying principle or explanation of something scientific or philosophical
Theory
based on a set of theories
practices
something used to perform a practice
tool
Three systems level for a service enterprise
Subsystem
System
Macrosystem
smaller systems contained by all systems
Subsystem
A larger external environment
Macrosystem
A state of mutual dependence and independence existing at the same time.
Interdependency
entity where each individual is a member of this organization
Work unit
a subsystem in relation to some larger system
Organization
Interdependency consider stages of life from
childhood to maturity
In an organization: _______>_______>_______
In an organization: individual>work unit>organization
not influenced by outside forces
Closed Systems
external environment influences service organization
Open Systems
Closed system
With definite life spans
Mechanistic System
Capacity for infinite life
Ability to evolve
Organic System
How does a Linear System works?
Input -> Process -> Output
Two dimensional
Start point on the left side and end point on the right side.
Linear Systems
What are the management inputs in a system?
Material Resources
Human Resources
Financial Resources
Technology Resources
the output that resulted from the process
product or service
System in which the effect of external factors is not purely additive but may even be disruptive.
Nonlinear Systems
Cannot be decomposed into parts and reassembled into the same thing
Do not change in proportion to a change in an input
Nonlinear Systems
