Chapter 5: Productivity and Value-Added Management Practices Flashcards
Add value to the organization through their area of responsibility by enhancing productivity in small increments everyday
Value-Added Management
A linear system that consists of inputs that feed a transformation process, which yields outcomes in the form of products and services
Productivity
track activities from input through output stages
Productivity Process
Dissect and revise subroutines to improve overall processes
Process Improvement
a continuum of steps occurring in manufacturing and distribution of products that ranges from the original point of manufacture to the end user/customer.
Supply Chain
Five types of production systems
- Service Transaction Systems
- Maintenance Systems
- Repair Systems
- Distribution Systems
- Production Systems
-pt. of manufacturer>end user
Supply Chain Management
Three Phases in Production Systems
Input
Transformation Process
Output
In enhancing productivity, employee turnover should be
minimize
Investing in development of workers means treating them
human capital
is a linear process that converts materials, human capital and technology into product or services for customers, guests or clients.
Transformation Process
process of continuously improving inputs and processes used to achieve quality and quality standards.
Total Quality Management (TQM)
is a measurement of the strength of ongoing customer relationship.
Customer Loyalty
Adding value to operation through productivity enhancement
VALUE ADDED MANAGER
how to add value to operation through productivity enhancement
Streamlining transformation process
Systems improvement
Reduce cost of resources while maintaining existing levels of outputs
Increase costs to earn large increase in revenue
