Chapter 5: Productivity and Value-Added Management Practices Flashcards

1
Q

Add value to the organization through their area of responsibility by enhancing productivity in small increments everyday

A

Value-Added Management

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2
Q

A linear system that consists of inputs that feed a transformation process, which yields outcomes in the form of products and services

A

Productivity

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3
Q

track activities from input through output stages

A

Productivity Process

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4
Q

Dissect and revise subroutines to improve overall processes

A

Process Improvement

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5
Q

a continuum of steps occurring in manufacturing and distribution of products that ranges from the original point of manufacture to the end user/customer.

A

Supply Chain

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6
Q

Five types of production systems

A
  1. Service Transaction Systems
  2. Maintenance Systems
  3. Repair Systems
  4. Distribution Systems
  5. Production Systems
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7
Q

-pt. of manufacturer>end user

A

Supply Chain Management

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8
Q

Three Phases in Production Systems

A

Input
Transformation Process
Output

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9
Q

In enhancing productivity, employee turnover should be

A

minimize

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10
Q

Investing in development of workers means treating them

A

human capital

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11
Q

is a linear process that converts materials, human capital and technology into product or services for customers, guests or clients.

A

Transformation Process

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12
Q

process of continuously improving inputs and processes used to achieve quality and quality standards.

A

Total Quality Management (TQM)

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13
Q

is a measurement of the strength of ongoing customer relationship.

A

Customer Loyalty

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14
Q

Adding value to operation through productivity enhancement

A

VALUE ADDED MANAGER

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15
Q

how to add value to operation through productivity enhancement

A

Streamlining transformation process
Systems improvement
Reduce cost of resources while maintaining existing levels of outputs
Increase costs to earn large increase in revenue

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16
Q

Strategic Alternatives

A

Run
Growth
Fix

17
Q

include raw materials, equipment and supplies. Money is needed to acquire these resources.

A

Material Resources

18
Q

Minimizing employee turnover results to enhanced productivity.

A

Human Resources

19
Q

a material resource from the standpoint of electronic hardware components.

A

Technology Resource

20
Q

workers engaged in continuous productivity enhancement to add value to the organization and to themselves

A

Value-added workers