Exam 4 CHP 18 Flashcards
Relatively small scope, such as making small improvements.
Incremental
Larger scale, such as organizational restructuring.
Strategic
The organization moves to a radically different future state.
Transformational
Individual or group that introduces and manages a change in an organization. External or Internal.
Change Agent
A systemic approach to organizational improvement that applies behavioral science and theory and research.
Organizational Development
A widely used method of intervention whereby employee attitudes are solicited by questionnaire.
Survey Feedback
An organization-wide intervention technique of joint goal setting between employees and managers.
Management by objective
A program that embeds product and service quality excellence into the organizational culture.
Quality Program
An intervention designed to improve the effectiveness of a workgroup.
Team Building
Techniques that are designed to enhance an individual’s leadership skills.
Leadership training and development
A technique for enhancing a manager’s ability to perform by pairing them with a coach in a partnership.
Executive Coaching
A technique whereby individuals meet and clarify their psychological contract.
Role negotiation.
Integrated into organizations to relieve stress and strain.
Wellness Programs
