Exam 3 CHP 11 Flashcards
The ability to influence another person.
Power
The process of affecting thoughts, behavior, and feelings of another person.
Influence
The right to influence another person.
Authority
Based on an agent’s ability to control rewards that a target wants.
Reward Power
Based on an agent’s ability to cause an unpleasant experience for a target.
Coercive Power
Based on position and mutual agreement.
Legitimate Power
Based on interpersonal attraction. Charisma stems from the personal characteristics of the person (how much do we respect them).
Referent Power
Exists when an agent has specialized knowledge or skills that the target needs.
Expert Power
What is the most effective power?
Expert Power
Which has access to and control over important information.
Information Power
One group is said to have power when it controls an important resource that is desired by another group.
Control of critical resources
Activities that other groups depend on in order to complete their tasks.
Strategic contengencies
Behavior should result in the greatest good for the greatest number of people.
Utilitarian outcomes
Rights such as free speech, privacy, and due process should be respected.
Individual rights
All parties should be equitably and fairly.
Distributive justice
(face of power) Used for personal gain, Negative face of power.
Personal Power
(face of power) Used to create motivation or accomplish group goals, positive face of power.
Social power
The more that a person or unit is dependant on you, the more power you have over them.
Dependency
The more difficult something is to obtain, the more valuable it tends to be.
Scarcity
If the resources or skills you control are vital to the organization, you will gain some power.
Importance
The ability to find another option that works as well as the one offered.
Substitutability
What are Kanter’s symbols of power?
- Ability to intercede for someone in trouble
- Ability to get placements for favored employees
- Exceeding budget limitations
- Procurring above-average raises for employees
- Getting items on the agenda at meetings
- Access to early information
(Kanter’s symbols of powerlessness)
- Budget cuts
- Punishing behavior
- Top-down communications
Top executives
(Kanter’s symbols of powerlessness)
- Resistance to change
- Turf protection
Staff professionals
