Exam 4 CHP 16 Flashcards
Focus on behavior that helps employees fit into the organization and meet coworker expectations. Uses Maslow’s hierarchy.
Organizational culture inventory
Focuses on what happens in the organization and the expectations of others.
Kilmann-Saxton culture-Gap survey
Use of multiple methods to measure organizational culture.
Triangulation
A pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization.
Organizational Culture
What members of an organization say they value.
Espoused
Reflected in the way individuals actually behave.
Enacted
Symbols of culture in the physical and social work environments.
Artifacts
Reflect a person’s inherent beliefs of what should or should not be.
Values
Deeply held beliefs that guide behavior and tell members of an organization how to perceive people and situations.
Assumptions
Relatively elaborate sets of activities that are repeatedly enacted on important occasions.
Rites
An organizational culture with a consensus on the values that drive the company and with an intensity that is recognizable even to outsiders.
Strong Culture Perspective
An argument that culture is good only if it fits the industry’s or the firm’s strategy.
Fit Perspective
An organizational culture that encourages confidence and risk-taking among employees. Has leadership that produces change, and focuses on the changing needs of customers.
Adaptive Perspective
The process by which newcomers are transformed from outsiders to participating, effective members of the organization.
Organizational Socialization
What 4 challenges face companies challenging culture?
- Merger or acquisition
- Global organizational culture
- Ethical organizational culture
- Culture of empowerment and quality
