Exam 4 CHP 13

Question 1

Any situation in which incompatible goals, attitudes, emotions, and behaviors lead to disagreement or opposition between 2 or more parties.

Answer 1

Conflict

Question 2

Healthy, constructive disagreement between 2 or more people.

Answer 2

Functional Conflict

Question 3

Unhealthy, destructive disagreement between 2 or more people.

Answer 3

Dysfunctional Conflict

Question 4

The ability to manage conflict.

Answer 4

Emotional Intelligence

Question 5

Occurs between 2 or more organizations.

Answer 5

Interorganizational Conflict

Question 6

Occurs between 2 or more groups or teams in an organization.

Answer 6

Intergroup Conflict

Question 7

The conflict that occurs within groups or teams.

Answer 7

Intragroup Conflict

Question 8

Conflict that occurs within an individual.

Answer 8

Intrapersonal Conflict

Question 9

Occurs when a person experiences conflict among multiple roles in his or her life.

Answer 9

Interrole Conflict

Question 10

The stress that occurs within a single role.

Answer 10

Intrarole Conflict

Question 11

Occurs when the expected behaviors of an individual clash with his or her personal values

Answer 11

Person-role Conflict

Question 12

Suboptimization - tendency to compete with one another. Which power relationship in an organization?

Answer 12

Equal versus Equal

Question 13

Control versus autonomy - resistant to change, motivation problems. Which power relationship in an organization?

Answer 13

High versus Low

Question 14

Role conflict, role ambiguity, stress - Concessions double talk, and use of sanctions and rewards to strengthen the position.

Answer 14

High versus Middle versus Low

Question 15

An aggressive mechanism in which an individual is keeping up dysfunctional behavior that obviously will not solve the Conflict.

Answer 15

Fixation

Question 16

A compromise mechanism in which an individual attempts to make up for a negative situation by devoting oneself to another pursuit with increased vigor.

Answer 16

Compensation

Question 17

A compromise mechanism whereby an individual patterns one’s behavior after another’s.

Answer 17

Identification

Question 18

Physically escaping a conflict.

Answer 18

Flight

Question 19

A withdrawal mechanism that entails psychologically escaping.

Answer 19

Withdrawal

Question 20

A withdrawal mechanism in which emotional conflicts are expressed in physical

Answer 20

Conversion

Question 21

Founded on assumptions of win-lose

Answer 21

Competitive strategy

Question 22

Founded on the potential for win-win

Answer 22

Cooperative strategy

Question 23

Doing nothing in hopes that conflict will disappear.

Answer 23

Nonaction

Question 24

Attempting to hide a conflict or issue that has the potential to create conflict.

Answer 24

Secrecy

Question 25

Delaying action on a conflict by buying time.

Answer 25

Administrative orbiting

Question 26

A procedure set up to address conflicts that are so costly, time-consuming, or personally risky that no one will use it.

Answer 26

Due process nonaction

Question 27

An attempt to label or discredit an opponent.

Answer 27

Character assassination

Question 28

A joint process of finding a mutually acceptable solution to a complex situation.

Answer 28

Negotiation

Question 29

The goal of the parties that conflict is for each party to seek to maximize its resources.

Answer 29

Distributive Bargaining

Question 30

Partie's goals are not seen as mutually exclusive.

Answer 30

Integrative negotiation

Question 31

An aggressive mechanism in which an individual directs one's anger toward someone who is not the source of conflict.

Answer 31

Displacement

Question 32

An aggressive mechanism in which a person responds with pessimism to any attempt to solving a problem.

Answer 32

Negativism

Question 33

A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it.

Answer 33

Rationalization

Question 34

A withdrawal mechanism that provides an escape from a conflict through daydreaming.

Answer 34

Fantasy

Question 35

What are the 5 styles of conflict management?

Answer 35

1. Competing 2. Collaborating 3. Compromising 4. Avoiding 5. Accommodating

Question 36

What are the 5-phases of negotiation?

Answer 36

1. Investigation 2. Determine your BATNA 3. Presentation 4. Bargaining 5. Closing