Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MANA > Exam 4 CHP 13 > Flashcards

Exam 4 CHP 13 Flashcards

1
Q

Any situation in which incompatible goals, attitudes, emotions, and behaviors lead to disagreement or opposition between 2 or more parties.

A

Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Healthy, constructive disagreement between 2 or more people.

A

Functional Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Unhealthy, destructive disagreement between 2 or more people.

A

Dysfunctional Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

The ability to manage conflict.

A

Emotional Intelligence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Occurs between 2 or more organizations.

A

Interorganizational Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Occurs between 2 or more groups or teams in an organization.

A

Intergroup Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The conflict that occurs within groups or teams.

A

Intragroup Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Conflict that occurs within an individual.

A

Intrapersonal Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Occurs when a person experiences conflict among multiple roles in his or her life.

A

Interrole Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The stress that occurs within a single role.

A

Intrarole Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Occurs when the expected behaviors of an individual clash with his or her personal values

A

Person-role Conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Suboptimization - tendency to compete with one another. Which power relationship in an organization?

A

Equal versus Equal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Control versus autonomy - resistant to change, motivation problems. Which power relationship in an organization?

A

High versus Low

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Role conflict, role ambiguity, stress - Concessions double talk, and use of sanctions and rewards to strengthen the position.

A

High versus Middle versus Low

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

An aggressive mechanism in which an individual is keeping up dysfunctional behavior that obviously will not solve the Conflict.

A

Fixation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

A compromise mechanism in which an individual attempts to make up for a negative situation by devoting oneself to another pursuit with increased vigor.

A

Compensation

17
Q

A compromise mechanism whereby an individual patterns one’s behavior after another’s.

A

Identification

18
Q

Physically escaping a conflict.

A

Flight

19
Q

A withdrawal mechanism that entails psychologically escaping.

A

Withdrawal

20
Q

A withdrawal mechanism in which emotional conflicts are expressed in physical

A

Conversion

21
Q

Founded on assumptions of win-lose

A

Competitive strategy

22
Q

Founded on the potential for win-win

A

Cooperative strategy

23
Q

Doing nothing in hopes that conflict will disappear.

A

Nonaction

24
Q

Attempting to hide a conflict or issue that has the potential to create conflict.

A

Secrecy

25
Q

Delaying action on a conflict by buying time.

A

Administrative orbiting

26
Q

A procedure set up to address conflicts that are so costly, time-consuming, or personally risky that no one will use it.

A

Due process nonaction

27
Q

An attempt to label or discredit an opponent.

A

Character assassination

28
Q

A joint process of finding a mutually acceptable solution to a complex situation.

A

Negotiation

29
Q

The goal of the parties that conflict is for each party to seek to maximize its resources.

A

Distributive Bargaining

30
Q

Partie’s goals are not seen as mutually exclusive.

A

Integrative negotiation

31
Q

An aggressive mechanism in which an individual directs one’s anger toward someone who is not the source of conflict.

A

Displacement

32
Q

An aggressive mechanism in which a person responds with pessimism to any attempt to solving a problem.

A

Negativism

33
Q

A compromise mechanism characterized by trying to justify one’s behavior by constructing bogus reasons for it.

A

Rationalization

34
Q

A withdrawal mechanism that provides an escape from a conflict through daydreaming.

A

Fantasy

35
Q

What are the 5 styles of conflict management?

A
  1. Competing
  2. Collaborating
  3. Compromising
  4. Avoiding
  5. Accommodating
36
Q

What are the 5-phases of negotiation?

A
  1. Investigation
  2. Determine your BATNA
  3. Presentation
  4. Bargaining
  5. Closing

MANA (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions