Ethics Flashcards

1
Q

Psychologists can use animals in research if what 2 conditions are met?

A
  1. It is in compliance with current federal, state, and local laws and regulations, and with
    professional standards.;
  2. Reasonable efforts are made to minimize discomfort, infection, illness, and pain to animals.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q
Psychologists are required to
work within the boundaries of
their \_\_\_\_\_\_\_\_\_\_\_, which can
be based on their education,
training, supervised experience,
consultation, study, or
professional experience.
A

Competence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q
What course of action
should you take if you
discover a colleague has
been violating an ethical
standard that puts no
clients in direct harm?
A

Attempt to resolve the
problem informally by
discussing the matter
with the offender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q
When should a psychologist
make a formal report to the
Ethics Committee, state
licensing board, or other
appropriate authority
regarding unethical behavior
by a colleague?
A
When the problem
involves "substantial harm"
and is not appropriate for
an informal resolution or
has not been resolved
satisfactorily by an attempt
at an informal resolution
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q
\_\_\_\_\_\_\_\_ always takes
precedence over the need
to educate or punish an
offending psychologist,
which must always be
considered before filing a
complaint.
A

Client

Confidentiality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q
When recording
voices and/or images
in research, when is
informed consent not
required?
A
When the research consists
solely of naturalistic
observations in public places,
and it is not anticipated that the
recording will be used in a
manner that could cause
personal identification or harm
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q
When is informed
consent provided in
research that involves
recording voices and/or
images and deception?
A

Informed
consent is
provided during
debriefing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q
What is the legal
concept that protects a
client's confidentiality in
the context of legal
proceedings?
A

Privilege

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Typically,
__________ is
the holder of
the privilege

A

The

client

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q
What has the data
on sexual
misconduct by
therapists
consistently shown?
A
Male therapists violate
much more than female
therapists, and they are
usually older (42-44 y/o)
than the female clients
(30-33 y/o) they become
involved wit
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q
What relationships have
been found between risk
for sexual misconduct and
theoretical orientation,
professional experience,
or education?
A

None
(Pope et
al., 1993)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

When can a
psychologist
use client
testimonials?

A
When they are not
solicited from current
therapy clients or other
persons who, because of
their circumstances, are
vulnerable to undue
influence
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q
In a consultative
relationship, when is
it appropriate to
disclose confidential
client information?
A
1. When the consultant and
consultee have a confidential
relationship; 2. If the consultee
has obtained prior consent of
the person or organization; 3. If
disclosure is unavoidable
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q
A psychologist has been
meeting regularly with a child
whose parents recently filed for
divorce and have requested a
child custody evaluation. What
course of action should the
psychologist take?
A
While not required, The
Guidelines state
psychologists generally avoid
conducting such evaluations
when s/he has served in a
therapeutic role for the child
or their family
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q
What 4 conditions must
be met in order for a
client to bring a claim of
malpractice against a
psychologist?
A
1. Psychologist must have had a
professional relationship with the
person; 2. Must be a demonstrable
standard of care breached by
psychologist; 3. Person suffered
harm or injury; 4. Harm or injury
was proximally caused by
psychologist's breach of duty within
context of standard of care
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q
Is it ever appropriate for
a psychologist to pay,
receive payment from,
or divide fees with
another professional for
referring them a client?
A
No, this is unethical. All
payments in such
situations must be based
on the services provided
(e.g., clinical, consultative,
administrative)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q
What legal decision
originally established a
psychologists "duty to
warn," which later
became a "duty to
protect?"
A
The Tarasoff
Decision, which
regards a client's
admission of intent to
harm another person
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q
Bartering is
allowed only if
what two
conditions are
met?
A
  1. It is not clinically
    contraindicated; 2.
    It is not exploitative
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q
In a legal proceeding, if a defendant
lacks sufficient present ability to
consult with his lawyer with a
reasonable degree of rational
understanding, and a rational as
well as a factual understanding of
the proceedings against him/her,
s/he is deemed \_\_\_\_\_\_\_\_
A

Incompetent

to stand trial

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q
A person who by reason of
education or specialized experience
possesses superior knowledge
regarding a subject about which
persons having no particular
training are incapable of forming an
accurate opinion or deducing
correct conclusions is referred to as
an \_\_\_\_\_\_\_\_.
A

Expert

Witness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q
A \_\_\_\_\_\_\_\_ refers to a
person who testifies as to
what they saw, heard, or
otherwise observed
regarding a circumstance,
event or occurrence as it
actually took place.
A

Fact

Witness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q
\_\_\_\_\_\_\_\_ are allowed
to offer professional
opinions and provide
testimony based on
hypothetical scenarios,
while \_\_\_\_\_\_\_\_ cannot
A

Expert
Witnesses;
Fact Witnesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q
When taking on a
new therapy client,
when should a
psychologist obtain
informed consent?
What should it include?
A
As early as is feasible- should
include nature and anticipated
course of therapy, fees, 3rd
party involvement, limits of
confidentiality, and provide
client opportunity to ask
questions and receive answers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q
Are psychologists
required by the
Ethics Code to
provide Pro Bono
services?
A
No, however the
General Principles,
which are
aspirational in
nature, promote it
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
``` Is it ethical for psychologists to engage in sexual behavior with students or supervisees? ```
``` No. In fact, it is unethical for a psychologist to engage in sexual relations with anyone they are likely to have evaluative authority over ```
26
The Client Welfare standard of the APA Ethics Code requires what?
``` That reasonable steps are taken by psychologists to avoid and minimize harm to clients, students, research participants, and others with whom they work ```
27
``` What conditions must be met for deception to ethically be used in research? ```
1. Deception is justified by the study's prospective scientific, educational, applied value and effective non-deceptive alternatives are not feasible; 2. Participants are not deceived about conditions that might cause significant pain or emotional distress; 3. Participants are debriefed preferably at end of their participation, but no later than conclusion of data collection
28
``` The "Guidelines for Providers of Psychological Services to Ethnic, Linguistic, and Culturally Diverse Populations" presents principles that are ________ in nature. ```
Aspirational
29
``` Psychologists are to refrain from entering into a multiple relationship when? ```
``` If the relationship can be reasonably expected to impair the psychologist's objectivity, competence, or effectiveness, or otherwise risks exploitation or harm to the client ```
30
``` What is the first step a psychologist should take when they receive a subpoena? ```
Determine if the subpoena is a legally valid demand
31
``` Following an evaluation, are psychologists allowed to provide clients with raw test data if the client requests it? ```
``` Yes, it would unethical not to do so. However, there are some exceptions if the psychologist believes the test data could harm the client ```
32
``` TRUE or FALSE: In some situations, it is ethical for a psychologist to withhold reporting a case of known child abuse ```
``` FALSE: All jurisdictions require psychologists to report known cases of child abuse to the appropriate authorities ```
33
``` Is it ethical or unethical to deny employment, admission to academic or other programs, advancement, or promotion to someone who has previously made or been the subject of an ethics complaint? ```
Unethical
34
What is FERPA (Family Education Rights and Privacy Act of 1974)?
``` It prohibits educational institutions receiving federal funds from disclosing personally identifying information from student records without the consent of the student or legal guardian (if under 18); also grants right to inspect one's educational records ```
35
``` A legal concept referring to a persons incapacity to determine right from wrong or to behave according to the requirements of the law. ```
``` Insanity, which is not a psychological concept, but used in a purely legal sense ```
36
Publication credit is given based primarily on ________.
``` Relative scientific or professional contributions of the individuals involved, regardless of their ```
37
Sliding fee scales are generally considered acceptable as long as the are ________.
Fair and serve the best interests of the client
38
``` In deciding whether to provide services to a person already receiving mental health services elsewhere, what should a psychologist consider? ```
``` The treatment issues and the potential client's welfare. These issues are discussed with the client and the psychologist should proceed with caution ```
39
``` Psychologists are to act ________ and ________ when teaching, supervising, and designing education and training programs. ```
Competently; | Responsibly
40
``` In-person solicitation of business from actual or potential therapy clients or other persons is unethical when it involves what? ```
``` Solicitation of people who, due to their particular circumstances, are vulnerable to undue influence ```
41
``` TRUE or FALSE: Psychologists can base assessment/intervention decisions or recommendations on tests, measures, data, or test results that are outdated or obsolete. ```
``` FALSE: Only tests that are useful to the current purpose can be used ethically ```
42
How is Sexual Harassment defined by APA's Ethics Code?
Sexual solicitation, physical advances, or verbal or nonverbal conduct that is sexual in nature, occurs in connection with the psychologist's activities or roles as a psychologist, and either (1) is obviously unwelcome, offensive, or creates a hostile environment or (2) is sufficiently severe to be abusive to a reasonable person in the context
43
``` Who is responsible for the appropriate application, interpretation, and use of assessment instruments scored and interpreted by automated services? ```
The administering psychologist retains responsibility
44
Regarding client records, who is the owner of the physical record?
``` Typically, the psychologist, while the client has the right to inspect the contents of the record ```
45
``` ________ refers to the obligation of psychologists to protect clients from unauthorized disclosure of information revealed in the context of the professional relationship ```
Confidentiality
46
``` These were adopted as a means of self-regulation in the public interest, and its provisions are general and aspirational ```
``` The General Guidelines for Providers of Psychological Services ```
47
``` When it becomes reasonably clear that a client no longer needs services, is unlikely to benefit, or is being harmed by continued services, what is the psychologist's best course of action? ```
Terminate | therapy
48
``` Upon termination, what does the Ethics Code state a psychologist should do? ```
Provide pre-termination counseling and suggest alternative service providers as appropriate
49
``` APA's Record Keeping Guidelines specifies that records of psychological services must include: ```
``` identifying data, dates of service, types of service, fees, assessment reports and intervention plans, and releases of information ```
50
``` The Specialty Guidelines for ________ does not define minimum qualifications in terms of education, as other Specialty Guidelines do, but rather focuses on professional practice issues in the context of forensic work ```
Forensic | Psychologists
51
``` What must a psychologist do before using a collection agency to collect unpaid fees? ```
``` Inform the client that such measures will be taken and provide that person an opportunity to make prompt payment ```
52
``` The ________ evaluates the knowledge that should have been acquired by any candidate seeking licensure to practice psychology. ```
``` Examination for Professional Practice in Psychology (EPPP) ```
53
``` When providing services to a person legally incapable of giving informed consent, what should the psychologist do? ```
``` Provide an appropriate explanation, seek the person's assent, consider the person's preferences and best interests, and obtain permission from a legally authorized person ```
54
``` What steps should be taken by a psychologist whose personal problems are preventing them from competently performing work-related activities? ```
``` Take appropriate measures (e.g., obtain consultation or assistance) and determine whether they should limit, suspend, or terminate their work-related duties ```
55
Is it ever ethical to have sexual relationships with a former client?
``` Yes, though only after 2 years and in the "most unusual circumstances;" in such cases, the psychologists must prove that the relationship is not harmful. ```
56
``` Is it ethical or unethical for a psychologist to provide therapy to a person they previously had sexual relations with? ```
Unethical- this is absolute, there are no time limits or exceptions
57
``` The concept that supervisors/employers may be legally responsible for the actions of their supervisees/employees is called ________. ```
Vicarious Liability, or respondeat superior
58
``` What is the primary value underlying the existence of Ethical Principles? ```
``` The advancement and protection of the welfare of the patients and clients of psychologist ```
59
``` If an ethical issue is not addressed in the Ethics Code, it indicates what about any related conduct? ```
It may be ethical or unethical
60
``` You're contacted by the APA Ethics Committee in regard to a complaint filed against you by a client. They ask for your records related to the client's therapy with you. What should you do? ```
``` Cooperate fully with the Committee's request. Confidentiality is not an issue since the committee must obtain a signed waiver of confidentiality from the complainant before it takes any action ```
61
``` As a psychologist, what would you do if you arrived early to the office one morning to find a colleague having sex with one of his/her current clients? ```
``` Report him to the ethics committee, as this violation is not amenable to informal resolution, making sure to protect the client's confidentiality rights ```
62
``` What is a psychologist to do if a client informs them that s/he had sex with a previous therapist? ```
``` Outline the client's rights and options regarding legal actions and ethical complaints ```
63
``` What is a psychologist's best option if s/he wants to work with clients from an ethnic group s/he has not worked with before? ```
``` Seek supervision and/or consultation before taking on such clients and while working with them ```
64
``` A psychologist who has been having marital problems begins to notice that during marital therapy with his clients he is tending to agree more with the husband's perspective. He should ```
``` Seek consultation- the Code requires psychologists who become aware of personal problems that may interfere with adequate performance in their work to take appropriate measures ```
65
When might the use of interpreters in psychotherapy be ethical?
When steps have been taken to avoid a multiple relationship between the interpreter and the client
66
``` TRUE or FALSE: It is unethical to utilize an interpreter without first having them sign a confidentiality agreement. ```
``` FALSE: While it is a good idea to discuss the importance of maintaining confidentiality, there is no ethical standard requiring an interpreter to sign such an agreement ```
67
``` A psychologist is dating a graduate student in his class who is older than other students and has returned to school after 15 years. The psychologists behavior is: ```
``` Unethical, regardless of whether sex is involved, because it is a dual relationship with clear potential for harm or exploitation ```
68
``` What should a psychologist to do if a client they are seeing on condition of probation says s/he wants to terminate therapy? ```
``` Tell the client s/he has the right to leave, but explain the legal ramifications of doing so ```
69
``` In your capacity as an I/O Psychologist you observe repeated incidents of sexual harassment. What is your best course of action? ```
``` Observe the incidents and, if possible, take active steps to intervene- the Code states that psychologists attempt to "minimize harm to those with whom they work" ```
70
``` A psychologists is seeing a family and notices bruises on the son's body. The parents say he was seen by a pediatrician, but they forgot to mention the bruises to her. When asked how the child got inured, the parents say he "fell down the stairs" and provide no further details. The boy is silent and withdrawn. What should the psychologist do? ```
``` File a child abuse report with the appropriate state agency, as there is reasonable suspicion of ongoing child abuse ```
71
``` A client you know owns a gun and has a history of violent behavior tells you he is planning to shoot his ex-girlfriend. You should: ```
``` Warn the police and attempt to warn the ex-girlfriend, per "duty to protect" ```
72
``` A client who is HIV+ claims that s/he has been engaging in casual unprotected sex with various partners. Is this sufficient grounds to break confidentiality and notify the authorities? ```
``` No. APA states disclosure is permitted if (1) there is an identifiable 3rd party who is at risk, (2) the 3rd party is unaware s/he is at risk, and (3) the client has refused or is not considered reliable to inform the 3rd party ```
73
``` As an Army psychologist, a General asks you questions about a Colonel you have evaluated. What is the ethical way to respond? ```
``` Get a signed release from the client before providing any information- the Colonel is likely aware that refusing to provide such information may lead to negative consequences ```
74
``` According to ________, psychologists must notify their clients how they may use the clients' personal health information ```
Health Insurance Portability and Accountability Act of 1996 (HIPAA)
75
``` According to HIPAA, when might a psychologist be considered a "covered entity?" ```
If they transmit certain client information electronically
76
Psychotherapy notes, as defined by HIPAA, refers to what?
``` Notes recorded in any medium by a mental health professional documenting or analyzing the contents of conversation during a private counseling session-they are not considered a part of a client's Protected Health Information (PHI) ```
77
``` A psychologist publishes an ad promising "guaranteed results." What is unethical about this ad? ```
``` It is unethical because it is misleading and may engender unduly optimistic expectations of positive results ```
78
What must brochures for workshops always include?
A description of the intended audience
79
``` You routinely waive the co-payment of less wealthy clients who are insured, since you offer clients without insurance a sliding scale. This is: ```
``` Unethical and illegal since the insurance company has not been informed ```
80
``` When would it be ethical for a psychology professor to modify a course syllabus several weeks after the course began? ```
``` When the students are made aware of these modifications in a manner that enables them to fulfill course requirements ```
81
``` Is it ethical for a psychologist to engage in a sexual relationship with a student after the course has been completed and grades submitted? ```
``` No, as it is likely the student is still in the department and, thus, the professor maintains "evaluative authority" ```
82
``` When evaluating students and supervisees, psychologists must do what? ```
``` Base their evaluation on relevant and established program requirements, provide timely feedback, and provide information about the evaluation process at the beginning of supervision ```
83
When is informed consent to research not necessary?
``` When dispensing with it clearly poses no harm or is scientifically justifiable, such as in naturalistic observation or anonymous questionnaires ```
84
Is it ever ethical to kill an animal that has been used for research?
Yes, if it is done rapidly and with an effort to minimize pain
85
``` You are asked by an attorney to evaluate a divorced woman's competence as a parent during a custody dispute. As an ethical psychologist, you should: ```
``` Evaluate the client, the children, and the husband before filing a report ```
86
A forensic psychologist is ordered by the court to evaluate a celebrity accused of assault and battery. Part of the evaluation is used in the trial and becomes a matter of public record. At the end of the trial, in which the defendant was found guilty, the psychologist writes a book including information about parts of the evaluation not discussed in court. These actions are:
``` Unethical but legal, as information disclosed in court-ordered evaluations are not privileged ```
87
``` TRUE or FALSE: Computerized interpretive reports are legitimate and valuable, and they tend to be good substitutes for a clinician's own impressions. ```
``` FALSE: Computerized interpretive reports are to be accompanied by the psychologists personal evaluation ```
88
``` As the only psychologist working in a medical clinic that you are about to leave for a new job, you are concerned that some files contain outdated data. What should you do? ```
``` Remove obsolete data from the files, as release of such data may cause client harm or misrepresentation ```
89
``` It is _______ to train and allow an assistant with a B.A. in sociology to administer, interpret, and write a report on the WAIS-IV. ```
``` Unethical, as the assistant is clearly unqualified to perform such duties ```
90
``` After a psychologist administers multiple tests to a client, she asks to see the results. What's the best course of action in such situations? ```
``` Provide the client with an oral and written summary of the results in clear, understandable language ```
91
``` TRUE or FALSE: Regarding confidentiality in group therapy, group members are on their own honor to maintain confidentiality. ```
``` TRUE: Group members have no legally or ethically enforceable obligation to maintain the confidence of what they hear from other group members ```
92
``` What should a psychologist do if a man being seen in marital therapy requests individual treatment? ```
``` He should be referred to another therapist due to potential for conflict between the psychologist's roles ```
93
``` When regular consultation with a supervisor about a client is done, what must occur? ```
The client must be informed that the therapist is being supervised
94
``` If an experimental psychologist wants to become a clinical psychologist, what must s/he do? ```
``` Obtain appropriate coursework and experience, including practica and internship ```
95
``` What is the primary purpose of the Specialty Guidelines for the Delivery of Services? ```
Educate the public and advance the profession
96
``` The primary purpose of the Standards for Educational and Psychological Testing is what? ```
To provide criteria for evaluating whether tests are properly used
97
``` The Standards for Educational and Psychological Testing suggest reporting test scores in terms of ________. ```
Confidence intervals, or percentile bands
98
``` Generally, protecting the welfare of the public is their primary purpose. ```
State licensing boards
99
``` It is ________ and ________ to sell questions that appear on the licensing exam. ```
``` Illegal and unethical, as it violates both test security and copyright laws ```
100
``` What should be done if, after evaluating a high school student who is having conflicts with a teacher, a psychologist concludes the teacher, rather than the student, needs psychological attention? ```
``` Talk to the teacher alone in order to safeguard the teachers rights and minimize harm or embarrassment ```
101
``` A college counselor informed the mother of a 17 y/o of a recent suicide attempt he made. The counselor contended she was acting in the client's best interest in light of his refusal to seek professional help. Were the counselor's actions ethical? ```
``` According to the Ethics Code, yes, because the student is a minor at risk of suicide ```
102
``` TRUE or FALSE: When a grievance is file, state boards can provide you feedback on performance on specific questions of the EPPP. ```
``` FALSE: They can provide one's score, the passing score, the mean, standard deviation, and other descriptive information ```
103
``` If a psychologist undertakes an experiment that might have some negative adverse side-effects to participants but still feels the possible findings are worth the risk, she should: ```
``` Seek approval from the appropriate Institutional Review Board (IRB) and inform participants of all potential risks via informed consen ```
104
``` It is ________ for a university professor to omit areas of research in a course he's teaching because the research does not fit well with his orientation and does not support his theory. ```
Unethical as the professor's behavior is likely to mislead students
105
``` A psychologist opening a mental health clinic in a rural area serving a Native American population would be well-advised to: ```
Include medicine men from the tribe as consultants and mediators
106
``` A psychologist is ethically required to ________ after completing testing with a client ```
Provide appropriate explanation of results
107
``` Is it ethical for a psychologist to routinely administer personality tests during the initial phase of a treatment relationship? ```
No, this is unethical, as there must be a valid reason for testing
108
``` As a psychologist, you are asked by the attorney of a mother to evaluate the mother and her child, however the child lives with the father, who is the custodial parent. What should you do? ```
Determine if the father knows about and has consented to the evaluation
109
``` A psychologist in a rural community is asked to treat a man with Agoraphobia. While the psychologist has treated other anxiety disorders, she has never treated Agoraphobia. She should: ```
``` Treat the woman while making reasonable effort to obtain the competence required by using relevant research, training, consultation, or study ```
110
``` What should a psychologist do if a person in an emergency situation presents to therapy for an issue the psychologist has no relevant experience working with? ```
``` Meet with the person but refer to a more qualified psychologist as soon as possible, or when the emergency has ended ```
111
``` During the third psychotherapy session with a client the psychologist realizes the client is the principal at his daughter's school. What should he do? ```
``` Discuss the situation with the client and assess whether the dual relationship could be expected to impair objectivity, competence, or effectiveness or result in client exploitation or harm ```
112
``` Psychologists who provide services over the internet must inform clients of ________. ```
The risks | to privacy
113
``` What conditions are required for a graduate psychology program to require students to participate in psychotherapy? ```
``` 1. Students are given the option of receiving therapy from practitioners unaffiliated with the program; 2. Faculty with evaluative authority must not provide the therapy; 3. The requirement must be clearly described in the program's description ```
114
``` This term refers to negligent failure, resulting in harm to the client, to meet the duty to a client that arises out of a professional relationship. ```
Malpractice
115
What are the 4 stages of the ethical complaint process?
Inquiry, Investigation, Adjudication, Appeal
116
``` If a psychologist's offense is inappropriate but not clearly unethical, they are likely to be ________ by the Ethics Committee, whereas they will receive a ________ if the behavior is unethical. ```
Advised; | Warning
117
``` A psychologist will receive a ________ from the Ethics Committee if his/her actions are unethical but the consequences are minor. ```
Reprimand
118
``` What might the Ethics Committee do if a psychologist's actions cause harm and are deliberate or persistent? ```
Censure
119
``` The Ethics Committee recommends ________ in cases where a psychologist's behavior is both unethical and harmful. ```
Time-limited | resignation
120
``` If a psychologist's offense is so injurious and severe that s/he is deemed unrehabilitable, the Ethics Committee is likely to recommend ________. ```
Expulsion
121
What is competence based upon?
Education, training, supervised experience, consultation, study, or professional experience.