Emotional Support Flashcards
What is active listening?
mindfully hearing and attempting to comprehend the meaning of words
Verbal communication
spoken words
Nonverbal communication
behavior that negates, complements, or substitutes for spoken words
Therapeutic communication
interaction between a health care professional and a pt that aims to enhance the pts comfort, safety, trust, health, and well-being
Accepting
hearing what a pt says and following the thoughts they express
Clarifying
asking for a clearer explanation when what a pt says is vague
Encouraging communication
asking a pt to share what they are feeling
Exploring
gently persuading a pt to express their thoughts in a little more detail
Focusing
keeping a pts attention on the important topic or info they need to understand
Giving a broad opening
allowing a pt to direct the discussion
Giving recognition
show individual recognition, including addressing them by name
Making observations
sharing your perceptions with a patient
Mirroring
restating a pts statement to show understanding
Offering self
conveying your availability to listen and help
Offering general leads
encouraging a pt to keep expressing their thoughts
