Emotional Intelligence Approach

Question 1

4 Domains / 12 competencies

Answer 1

a) self-awareness
- emotional self-awareness

b) self-management
- emotional self-control
- adaptability (flexibility)
- achievement orientation (motivation)
- positive outlook (future oriented)

c) social awareness
- empathy (aware of others)
- organisational awareness

d) relationship management
- ability to influence
- coach and mentor
- conflict management
- team work
- inspirational leadership

—> Emotional Intelligence -> Authenticity

Question 2

5 key factors of Emotional Intelligence (Goleman)

Answer 2

1. self-awareness
   - accurate understanding of how you behave and how others see you
   - skill indicator: know what you can do
2. self-regulation
   - be able to keep the emotional perspective
   - skill indicator: stay calm in negative situations
3. motivation
   - be able to channel emotions to achieve goal
   - skill indicator: follow words with actions
4. empathy
   - be aware of others failings and help them to articulate their feelings
   - skill indicator: manage group emotions, develop team spirit
5. social skills
   - be able to exchange information on a meaningful level
   - skill indicator: mediate conflicts in a constructive way