Developing Self Flashcards
1
Q
What trait is defined as demonstrating reliability and honesty and taking responsibility for the behaviors of self and team? It is at the core of what it means to be an Airman. (14.1)
A
Accountability
2
Q
In surveys of USAF members, what has been consistently rated as the most important Foundational Competency for success in a USAF career? (14.1)
A
Accountability
3
Q
What trait requires leading by example, admitting mistakes, and doing the right thing even when it is unpopular or difficult? (14.1)
A
Accountability
4
Q
What requires (a) understanding the significance and potential irreversibility of failing to act; (b) recognizing one’s competence and ability to take the steps that are needed in a given situation (self-efficacy), and (c) acting out of a sense of personal control (autonomy)? (14.1)
A
Taking personal responsibility
5
Q
What is a person’s belief in their ability to address a situation based on the skills they have and the circumstances they face? (14.1)
A
Self-efficacy
6
Q
What are the two mindsets psychologists distinguish regarding ability and other personal qualities? (14.2)
A
Fixed mindset and Growth mindset
7
Q
Which mindset refers to the belief that a person’s intelligence and other personal qualities are mostly permanent? (14.2)
A
Fixed mindset
8
Q
Which mindset refers to the belief in the capacity to fundamentally improve and significantly change the kind of person you are? It entails a recognition that past mistakes or failures don’t define who you are or who you can become. (14.2)
A
Growth mindset
9
Q
What are four characteristics of people with a fixed mindset? (14.2)
A
Likely to give up easily when things get hard
Constantly trying to prove themselves (prove their intelligence, prove their natural talent)
Tend to be overly sensitive about being wrong or making mistakes
May view exerting effort as evidence of inability
10
Q
What are three characteristics of people with a growth mindset? (14.2)
A
Likely to persist when learning new things and persevere on even the most difficult tasks
Put in effort and focus on improving, recognizing that challenges are needed in order to develop and grow
Don’t get defensive about mistakes, failure, or negative feedback, and don’t feel threatened by the success of others
11
Q
What ability should Airmen recognize as necessary to exhibit as part of the USAF Core Values of Integrity First and Service Before Self? (14.3)
A
Self-control
12
Q
What refers to a person’s ability to override or restrain their inner responses or impulses? (14.3)
A
Self-control
13
Q
What is limited and like a muscle, gets depleted with heavy use (i.e., controlling strong urges is a heavy lift, and one can expend only so much effort before one’s effort begins to fail)? (14.3)
A
Self-control
Note: For example, if you love potato chips and have a tendency to overeat, it will be more effective to keep chips out of the house altogether (“out of sight is out of mind”) than to try to “will” yourself to eat just one.
14
Q
What action is more likely to prevent inappropriate behavior than expending effort to try to internally control urges? (14.3)
A
Changing the situation to reduce temptation
15
Q
What can help strengthen self-control over time? (14.3)
A
Regularly practicing small acts of self-control, interspersed with rest
16
Q
True or False: External factors such as support, relationships, and spirituality all impact resilience. One’s resilience can also be affected by how one thinks about stressful situations. (14.4)
A
True
17
Q
Which cognitive strategy refers to the process of re-construing (re-interpreting) stressful events as non- threatening, meaningful, and even contributing to personal growth? (14.4)
A
Positive reappraisal
18
Q
What have studies shown about the effects on one’s ability to manage potentially stressful events? (14.4)
A
It can be affected by how we frame the situation in terms of either a threat (more anxiety) or a challenge (less anxiety)
19
Q
Which cognitive strategy is being applied when an Airman, having been treated rudely by a supervisor, learns how to relate more effectively with his/her own subordinates in the future? (14.4)
A
Cognitive reappraisal
20
Q
Which strategy allows us to actively find meaning in adversity so that we can flexibly grow and adapt longer term? (14.4)
A
Cognitive reappraisal
21
Q
What four diverse skills has the Air Force included in the definition of effective communication? (14.5)
A
- Presenting complex information articulately and concisely
- Tailoring communication to address concerns of the audience
- Voicing differing opinions on contentious issues without triggering a defensive response
- Attending to non-verbal cues, and communicating with sensitivity to others’ needs
22
Q
What provides the tools needed to clearly articulate the global vigilance, global reach, and global power of the future? (14.6)
A
Air Force Communication Waypoints
23
Q
Why must Airmen be aware of, and responsible for, how they communicate, including the way their communication is perceived by others? (14.6)
A
Because communication can be broken into three parts: the sender, the message, and the audience
24
Q
What is a process of purposefully using communication for the intent of advancing national interests and objectives through synchronized integration of information with other elements of national power? (14.6)
A
Strategic communication
25
What entails focused efforts to create, strengthen, or preserve conditions favorable for the advancement of national interests, policies, and objectives by understanding and engaging key audiences through the use of coordinated actions? (14.6)
Communication synchronization
26
What type of communication is implemented by aligning actions, words, and images with the purpose of obtaining a specific objective or objectives? (14.6)
Strategic communication
27
What do leaders use to advocate the unique functions and distinct capabilities of airpower to project national influence and respond to national defense requirements? (14.6)
Strategic messaging
28
What empowers USAF leaders to inform and appropriately influence key audiences by synchronizing and integrating communication efforts to deliver truthful, timely, accurate, and credible information, analysis, and opinion? (14.7)
Enterprise perspective in strategic communication
29
What is the foundation of all public communications, both in terms of credibility and capability? (14.7)
Truth
30
Strategic communication must be conducted at the time, level, and manner for which it is intended. What is needed for strategic communication to maximize value or potential? (14.7)
Appropriate information dissemination
Note: Timely and agile dissemination of information is essential to achieving desired effects.
31
USAF leaders want every Airman to be a communicator or spokesperson for the USAF. Through what perspective should they be able to tell their USAF story? (14.7)
Enterprise perspective
Note: All Airmen need to know how to integrate their personal Air Force story and experience into a message that adds credibility to Air Force, Department of Defense, and national strategic communication.
32
An important aspect of communication is speaking in public forums and recognizing the need for strategic communication alignment. What does this involve? (14.8)
Communication synchronization
33
Whose purpose is to communicate timely, accurate, and useful information about USAF activities to Department of Defense, the USAF, as well as domestic and international audiences? (14.8)
Public Affairs (PA) operations
34
Who is the commander's principal spokesperson and advisor, and a member of the personal staff who advises the commander on the implications of command decisions, actions, and operations on foreign and domestic public perceptions? (14.8)
Public Affairs (PA) representative
35
Which AFI provides information regarding public affairs? (14.8)
AFI 35-101, Public Affairs Responsibilities and Management
36
Who has the authority and responsibility to address situations that could generate a negative perception of the USAF, while also being mindful of preserving the service member's right of expression within these interests? (14.8)
Commanders
37
Which AFI identifies specific restrictions on communications and unofficial publications? (14.8)
AFI 51-508, Political Activities, Free Speech and Freedom of Assembly of Air Force Personnel
38
True or False? Individuals are not responsible for what they say, share, or post on social networking services. (14.9)
False
39
True or False? Social network "friends" and "followers" may potentially constitute relationships that could affect background investigations and periodic reinvestigations associated with security clearances. (14.9)
True
40
What three publications offer information regarding social media? (14.9)
(1) AFH 33-337, The Tongue & Quill
(2) AFI 35-107, Public Web and Social Communication
(3) AFI 35-113, Command Information
41
When are classified, controlled unclassified information, and other official Department of Defense information and documents allowed to be posted on social networking services or transmitted via non-Department of Defense e-mail accounts? (14.9)
Only with proper authority
Note: Operational security is vital to the accomplishment of the Air Force mission.
42
What supplements English-language dictionaries and standardizes terminology used within the Department of Defense, other federal agencies, and among the United States and its allies? (14.10)
JP 1-02, Department of Defense Dictionary of Military and Associated Terms
43
Which publication is a compilation of definitions, abbreviations, and acronyms applicable to the Department of Defense and its components, often used as a primary source for official correspondence and planning documents? (14.10)
JP 1-02, Department of Defense Dictionary of Military and Associated Terms
44
Which publication provides guidance on writing, editing, and publishing matters related to official publications for the Air University? (14.10)
Air University Style Guide for Writers and Editors (AU-1)
45
Which publication is a valuable reference for grammar, mechanics, and documentation of sources for those with an interest in military acronyms, ranks, and specialized military terms? (14.10)
Air University Style Guide for Writers and Editors (AU-1)
46
Which publication is the approved reference for all forms and styles of government printing? Essentially, it is a standardization reference designed to achieve uniformity in word and type, aimed toward economy of word use. (14.10)
US Government Printing Office Style Manual
47
Which publication is not an all-inclusive reference, but provides valuable, detailed information on most presentations and papers produced in professional military education courses? (14.10)
Tongue and Quill
Note: References, such as the Modern Language Association (MLA) Style Guide, the Chicago Manual of Style, and the American Psychological Association (APA) Style Guide, are widely recognized in the civilian sector and organizations following college and university writing standards.
48
Which phonetic alphabet do all branches of the U.S. Government and military departments use for radio communication? (14.11)
International Civil Aviation Organization alphabet
Note: This phonetic alphabet was adopted by the U.S. Armed Forces in 1956 and is currently used by North Atlantic Treaty Organization countries and civil aviation around the world.
49
What refers to the strategic sharing of information, both internally and externally, within and across the organizational industry? (14.12)
Organizational communication
50
What empowers people to own the organizational communication message at every level? (14.12)
Creating a culture of communication and maintaining relevance
51
According to Caldwell, Stroud, and Menning, what five characteristics must an organizational culture include in order to be effective? (14.12)
(1) Proactive
(2) Innovative
(3) Adaptive
(4) Leader driven
(5) Sustainable
52
What means to seize the initiative and be agile in communicating the message? (14.12)
To be proactive
Note: The capacity to be proactive enables leaders to get out front and communicate their perspectives and experiences on important topics.
53
What means to exercise ingenuity in seeking new effective ways of communicating? (14.12)
To be innovative
Note: Relying on more than raw creative thinking, innovation requires an understanding of the characteristics and capabilities of information sharing and the pace of change.
54
Adaptive, modern communication capabilities thrive in a fast-evolving, instantaneous, and interconnected information environment. What is the key to success in this environment? (14.12)
Adjusting to changing circumstances on the run
55
How must USAF leaders confront modern media realities? (14.12)
By fostering a culture of engagement in their subordinates and commands
56
What requires dedicated resources and manpower to build enduring capabilities to enable a culture of engagement? (14.12)
Sustainability
Note: Leadership is essential to instilling focus and function for the culture of engagement
57
What is the most important aspect with regard to good communication? (14.13)
Preparation
58
What shows audiences that speakers value their time and value the topic of interest? (14.13)
Being prepared
59
What enhances a speaker's confidence as well as their credibility when communicating a message? (14.13)
Being prepared
60
Along with strong spoken communication skills, what is a great factor in successful delivery of the message? (14.13)
Confidence
61
True or False? The ability to communicate clearly--to write, speak, and actively listen--greatly impacts the capacity to inform, teach, motivate, mentor, and lead others. (14.13)
True
62
In terms of communication, what is one of the primary qualities of leadership? (14.13)
Communicating intent and ideas so others understand the message and act on it
63
Communication can be broken into three parts: the sender, the message, and the audience. What must happen for communication to be successful? (14.14)
The audience must not only receive the message, but they must interpret the message the way the sender intended
64
What are the five core principles of communication? (14.14)
(1) Focused
(2) Organized
(3) Clear
(4) Understanding
(5) Supported
65
Which core communication principle means understanding what the issue is, considering all aspects of the issue, and not straying from the issue? Address the issue, the whole issue, and nothing but the issue. (14.14)
Focused
66
Which core communication principle means presenting information in a logical, systematic manner? When information is without it, audiences may become confused, impatient, or inattentive. (14.14)
Organized
Note: Even if you are providing useful, relevant information, the importance of your message may be lost to the audience if it is disorganized.
67
Which core communication principle means communicating with clarity and making each word count? It occurs when the sender can properly articulate and formulate the message to the audience. (14.14)
Clear
68
To communicate clearly, be sure to know the proper pronunciation of words and how to assemble and punctuate sentences. What does clear communication also often require? (14.14)
Getting to the point
69
Which core communication principle requires understanding your audience and its expectations? It entails knowing the audience's current knowledge, views, and level of interest regarding a topic. (14.14)
Understanding
70
Which core communication principle means being sure to support your communication with information that substantiates your position but does not bring the audience to question your message? (14.14)
Supported
71
What should be used to build credibility and trust with your audience? (14.14)
Support and logic
Note: Nothing cripples a clearly written, properly punctuated paper quicker than implied data or a distorted argument.
72
Which AFH indicates the seven steps for effective communication that are fundamental to good speaking and writing skills? (14.15)
AFH 33-337, The Tongue & Quill
73
What are the seven steps for effective communication? (14.15)
(1) Analyze Purpose and Audience
(2) Research the Topic
(3) Support Your Ideas
(4) Organize and Outline
(5) Draft
(6) Edit
(7) Fight for Feedback and Get Approval
74
What two actions occur in step 1, Analyze Purpose and Audience, for effective communication? (14.15)
(a) Determining "what" your message is and "why" you are communicating it to your audience
(b) What is the purpose for communicating: to direct, inform, persuade, or inspire
75
What are four types of evidence used to reinforce your position? (14.15)
(1) Definitions
(2) Examples
(3) Testimony
(4) Statistics
76
AFH 33-337, Chapter 6, contains several patterns which are available to help organize and outline your message. The pattern you choose will depend greatly on what? (14.15)
Its intent: direct, inform, persuade, or inspire
77
What is just the beginning of formulating your communication into an organized, outlined, purposeful manner? It will not be perfect. (14.15)
The draft
78
When drafting, what provides a template to work with while sharpening the message, developing thoughts, and clarifying the approach? (14.15)
The basic structure of having an introduction, body, and conclusion
79
What is an essential step toward creating your final written product? (14.15)
The draft
80
Have your draft written early enough to give yourself time to take a break before looking it over through an editing lens. What will this allow? (14.15)
To edit with fresh eyes
Note: As you draft, think about what you would like to accomplish with your work, and consider how it may look or sound to the audience as you edit your work. You may find value in reading your work out loud to catch areas for improvement as well.
81
What are the three main aspects of your draft product to look at when reviewing? (14.15)
(1) Review for the big picture, main purpose, length, and flow of ideas
(2) Review for paragraph structure, clarity, organization of material, and supporting ideas
(3) Review sentences, phrases, words, grammar, and consider how the audience will perceive or receive the message
82
To best utilize time in step 7, fight for feedback and get approval, what will help reviewers know where to focus their efforts and will enable them to be most helpful to you when providing feedback? (14.15)
Express what areas you most likely need feedback on
83
What is one of the first steps in preparing for a job interview? (14.16)
Carefully studying the job advertisement or position description so you understand the particular knowledge, skills, and abilities required
84
When submitted for a job application, how should the application package with its various documents be tailored? (14.16)
To highlight your particular knowledge, skills, and abilities related to the position for which you are applying
85
True or False? Prior to the interview, put yourself in the mindset that everything the interviewer sees or hears from you is part of the interview. (14.16)
True
86
True or False? The interview begins the moment you pick up the phone or enter the property of the organization. (14.16)
True
Note: Think about how you will be perceived, how you will enter the conversation, how you will ask and answer questions, and anything else you think will occur before, during, or after the interview.
87
If you are having a phone interview, what is important when selecting the environment? (14.16)
It is a place where you can solely focus on the interview
88
The more you know about the organization, the better you will be at convincing potential employers that you care about the organization, as well as the job you're seeking. What is a good way to do this? (14.16)
Research the mission and history of the hiring organization before the interview
89
Why do interviewers expect candidates to ask intelligent, thoughtful questions concerning the organization and the nature of the work? (14.16)
The nature and quality of your questions will reveal your interest in the organization and the position you're seeking
90
Yes or No? Should you prepare at least one or two things that you'd like to talk about when the interviewer asks if you have any questions or concerns about the job or the organization? (14.16)
Yes
91
What should you do when submitting an application package prior to the interview? (14.16)
(a) Review all of the documents submitted
(b) Keep the documents nearby during the interview
(c) Be prepared to highlight examples of your skills or experiences relating to the strengths you can contribute to the job
92
True or False? All job interviews are designed with one goal in mind - to find the right person for the right job. (14.16)
True
Note: Also, not only are you interviewing for a job; you are interviewing the prospective employer to see if the job is right for you.
93
Why is it important to be sure you understand the conditions of the job and ask for clarification during the interview? (14.16)
To determine whether you truly are interested in committing the next few years to the potential job or assignment
94
As the interview draws to a close, before the interview is over, what should you do? (14.16)
Take a brief opportunity to provide one or two main points that you want the interviewer to remember about you
95
When is it appropriate to send a short thank-you note to the organization with which you interviewed to express your gratitude for the opportunity to interview for the job, restate your interest in the position, highlight any particularly noteworthy points, or address anything you wish to further clarify? (14.16)
A day or two after the interview
96
What may be the best approach to take if you need to send a message that requires an immediate response or might need clarification or elaboration that could be lost in translation through e-mail? (14.17)
Discuss the issue over the phone
97
If your message needs to involve multiple people or requires dialogue (sometimes on a recurring basis), what may you need to have? (14.17)
Face-to-face conversation
98
What can be used to share information, solve problems, plan, brainstorm, or motivate? (14.17)
Meetings
99
What is a way to determine whether a meeting is the most appropriate method of communicating a message? (14.17)
Consider if you want to address a group about information, advice, concerns, problem solving, or decision-making
100
Once decided that a meeting is the most appropriate method of communicating the message, what are the next steps? (14.17)
(1) Define the purpose of the meeting
(2) Decide who should be invited to participate or be a part of the conversation
(3) Decide where and when the meeting should occur
(4) Plan for capturing (recording) meeting information
(5) Send out an agenda so attendees can be prepared to discuss pertinent topics
(6) Be flexible based on availability of attendees, information, or other considerations
101
What are a few simple rules to follow when running a meeting? (14.17)
(a) Start and stay on time
(b) Follow the agenda
(c) Understand group dynamics
(d) Follow up with well formatted meeting minutes
102
What can help ensure the message being communicated is delivered and received as intended? (14.23)
Being aware of various verbal communication platforms
103
What are the three common delivery formats of the spoken message? (14.24)
Impromptu, prepared, and manuscript
104
Which type of speaking is when we respond during a meeting or "take the floor" at a conference? (14.24)
Impromptu speaking
105
What does it require to do impromptu speaking well? (14.24)
A great amount of self-confidence, mastery of the subject, and the ability to "think on your feet"
106
True or False? A superb impromptu speaker has achieved the highest level in verbal communications. (14.24)
True
107
What does a prepared delivery speech require? (14.24)
A thorough outline with careful planning and practicing, but the specific words and phrases used at time of delivery are spontaneous and sound very natural
Note: The specific words and phrases used at the time of delivery; however, are spontaneous and sound very natural.
108
Which presentation delivery format requires every word spoken to be absolutely perfect? (14.24)
Manuscript
109
What is the disadvantage of a manuscript briefing? (14.24)
People demonstrate a tendency to lack spontaneity, lack eye contact, and they stand behind the lectern with their script
Note: This may cause the speaker to lose the audience's attention.
110
What are the three types of speaking used in the Air Force? (14.25)
Briefing, teaching lecture, and formal speech
111
What is the major purpose of a briefing? (14.25)
To inform listeners about a mission, operation, or concept
112
What qualities does every good briefing have? (14.25)
Accuracy, brevity, and clarity
113
Accuracy and clarity characterize all good speaking, but what distinguishes the briefing from other types of speaking? (14.25)
Brevity
Note: A briefer must be brief and to the point and should anticipate some of the questions that may arise.
114
What should a briefer do when he or she cannot answer a question during his or her briefing? (14.25)
Request an opportunity to research the question and follow-up with an answer at a later time. Do not attempt an off-the-cuff answer
115
Which method of instruction is most often used in the Air Force? (14.25)
Teaching lecture
116
Teaching lectures are either formal or informal. How are formal lectures generally structured? (14.25)
One-way with no verbal participation by the audience
117
Teaching lectures are either formal or informal. How are informal lectures usually presented? (14.25)
Presented to smaller audiences and allow for verbal interaction
118
What are the three basic purposes of a formal speech? (14.25)
To inform
(2) To persuade
(3) To entertain
119
What is an informative speech? (14.25)
A narrative concerning a specific topic, but it does not involve a sustained effort to teach (e.g., orientation talks and presentations at commander's call)
120
What is a persuasive speech designed to do? (14.25)
Designed to move an audience to believe in or take action on a topic (e.g., recruiting speeches to high school graduating classes)
121
Which speech is appropriate for a dining-out? (14.25)
Entertaining
Note: Entertaining speeches often include humor and wit to entertain listeners.
122
What are some basic military communication tips used in any setting? (14.26)
(a) Rank (instinctively communicate differently with those senior in rank than those junior in rank)
(b) Jargon (be careful with excessive use of career-field specific jargon and acronyms)
(c) Be inclusive (remember our diverse force)
(d) Tone (it's not just what you say, but how you say it)
(e) Courtesy (being polite)
(f) Make it personal (use pronouns, such as we, us, and our, to create rapport)
(g) Formal (professional approach)
(h) Be positive
123
How much of the meaning of any message do communication experts believe may be communicated nonverbally? (14.27)
More than half
124
Considering that people can listen four to five times faster than the normal spoken rate of 120 words a minute, what is the correct rate of speech for speeches? (14.27)
There is no correct speed for every speech
Note: If you speak too slowly, you may lose the interest of an audience who is processing information much faster than you are delivering it.
125
What is a verbal technique that can be used to give emphasis to your speech? (14.27)
Volume
126
What level or volume is it often more effective for a speaker to achieve emphasis? (14.27)
Softer level or lower volume
Note: If the audience must strain to hear you, they will eventually tune you out from exhaustion, but the front row will not want to feel like they are being yelled at the entire time either.
127
What is the use of higher or lower notes in voice range called? (14.27)
Pitch
128
Using variety in speech pitch helps to avoid monotone delivery and capture the listener's attention. What does a downward (high to low) inflection in a sentence emphasize? (14.27)
Air of certainty
129
Using variety in speech pitch helps to avoid monotone delivery and capture the listener's attention. What does an upward (low to high) inflection emphasize? (14.27)
Air of uncertainty
130
What voice technique gives a speaker time to catch their breath and the audience time to absorb ideas? (14.27)
Pause
131
What are three uses of the pause when speaking? (14.27)
(1) Short pauses usually divide points within a sentence, while long pauses note the ends of sentences
(2) Longer pauses can be used for breaks between main points or transitions between an introduction, body, and conclusion
(3) 'Pause for effect' or to set off an important point worthy of short reflection
132
What reflects mastery of the spoken English language? (14.27)
Articulation and pronunciation
133
What is articulation? (14.27)
The art of expressing words distinctly
134
What is the difference between articulation and pronunciation? (14.27)
Articulation is the art of expressing words distinctly, pronunciation is the ability to say words correctly
Note: Unfortunately, and unfairly, people may consider word pronunciation or mispronunciation as a reflection of your message.
135
What is a key rule in verbal communication? (14.27)
Keep it short and sweet, know what you want to say and say it with your purpose and the audience in mind
136
Eye contact is one of the most important factors in nonverbal communication. What are three reasons that eye contact is important? (14.27)
Lets listeners know the speaker is interested in them
(2) Allows the speaker to receive nonverbal feedback from the audience
(3) Enhances the credibility of the speaker
137
What are gestures during a presentation? (14.27)
Purposeful use of the hands, arms, shoulders, and head to reinforce what is being said
Note: Effective gestures are natural and should not be distracting to the audience. Purposeful, effective body movement can be described as free, yet deliberate movement.
138
What are eight suggestions for effective verbal and nonverbal communication? (14.27)
(1) Rate
(2) Volume
(3) Pitch
(4) Pause
(5) Articulation and pronunciation
(6) Length
(7) Eye contact
(8) Gestures
139
What is often one of the biggest self-induced fears we experience in the workplace? (14.28)
Public speaking
Note: Additional speaking opportunities can help individuals begin to feel more comfortable in the spotlight, such as small, localized events (awards ceremonies and commander's calls) where the audience is familiar.
140
What can be a big confidence booster while developing public speaking skills? (14.28)
Having a wingman as a supporter and a 'fan' in the audience
141
Having anxiety about public speaking can hinder the ability to get a message across successfully. What, however, can "appearing too relaxed on stage" convey to the audience? (14.28)
The speaker is not fully committed to the presentation or to the audience
142
True or False? Smile when speaking in public, your audience wants you to succeed. Chances are your audience won't know how nervous you are if you don't mention it. (14.28)
True
143
What term is used when a speaker seeks the safety and security of a podium as though his or life depends upon it? (14.29)
Life raft
144
What term describes more of a feeling the speaker has about their position on stage than an observation of the audience. The speaker's natural standing position may feel awkward, but it's perfectly natural from the audience's perspective. (14.29)
Awkward hands
145
What term is used when a speaker paces across a stage from one side to the other without stopping? (14.29)
Caged tiger
146
What term describes caged tigers on the road to recovery. They have settled their nervous energy somewhat, but still have not become completely comfortable with standing still and simply talking? (14.29)
Rockers
147
What term refers to those speakers who overcompensate for a fear of speaking by trying to look extremely comfortable? (14.29)
Too cool
148
Gaining a better understanding of the listening process begins with understanding the difference between hearing and listening. What is hearing? (14.30)
Occurs when ears pick up sounds being transmitted by a speaker or another source
149
Gaining a better understanding of the listening process begins with understanding the difference between hearing and listening. What is listening? (14.30)
Involves hearing, while also paying attention to and giving consideration to what is heard
150
True or False? Hearing involves thinking about and making sense of the message. (14.30)
False
Note: Listening involves thinking about and making sense of the message.
151
What involves engaging verbally and nonverbally in the listening process to appropriately respond, comprehend, evaluate, and remember a message? (14.30)
Effective, active listening
152
True or False? Effective listening helps build trust and mutual respect. (14.30)
True
153
True or False? Leaders with good listening skills often make better decisions. (14.30)
True
154
What are the three types of listening? (14.30)
(1) Informative listening
(2) Critical listening
(3) Empathic listening
155
Which type of listening occurs when the listener's primary concern is to understand information exactly as transmitted? (14.30)
Informative listening
156
When does successful (effective) listening occur? (14.30)
When the listener understands the message exactly as the sender intended
157
What are five suggestions for improving informative listening? (14.30)
(1) Keep an open mind and set aside bias
(2) Listen as if you had to teach it
(3) Take notes to help recall the main points
(4) Ask questions to clarify or confirm your understanding of the message
(5) Maximize the use of the time by mentally repeating the message and absorbing the information in a way that makes the information more pertinent and applicable to you
158
Which type of listening is usually thought of as the sum of informative listening and critical thinking because the listener is actively analyzing and evaluating the message the speaker is sending? (14.30)
Critical listening
159
Which type of listening is appropriate when seeking input to a decision, evaluating work or a subordinate's capabilities, or conducting research? (14.30)
Critical listening
160
What are four suggestions for improving critical listening? (14.30)
(1) Listen as if you had to grade it
(2) Take notes to help recall the main points
(3) Ask questions to evaluate the intellectual content of the message
(4) Maximize the use of the time by first understanding the message and then evaluating the information
161
Which type of listening is often useful when communication is emotional or when the relationship between speaker and listener is just as important as the message? (14.30)
Empathic listening
162
Which type of listening is used as somewhat of a prerequisite to informational or critical listening? (14.30)
Empathic listening
163
Which type of listening is often appropriate during mentoring and counseling sessions and is very helpful when communicating with family members? (14.30)
Empathic listening
