DB 17-03 Social Media Policy Flashcards
The purpose of this Social Media Policy is to establish ___ and ____ governing acceptable uses of social media by authorized members and on behalf of the Los Angeles Fire Department.
General standards and responsibilities
This Policy governs the ___
use, administration, management, monitoring, and retention of social media and social media content, consistent with the law, City regulations, and Department goals.
This Policy applies to every social media user including, but not limited to, ___
1) Sworn and civilian members of the Department
2) Full and part-time employees, contractors
3) Interns
4) Department volunteers who access or contribute content on behalf of the Department.
All content created, received, transmitted, stored on, or deleted from Department computers, phones, tablets, or other electronic systems is the exclusive property of the ___.
Department
“___” means and includes internet technologies that facilitate the creation and sharing of content and participation in social networking to promote interactive communication, participation, and collaboration.
Social media
“Authorized social media user” or “authorized user” means and includes any ___
City employee, volunteer, or any other person responsible for the use, administration, management, monitoring, and/or retention of social media, social media tools or web sites, and/or social media content, in the name of or on behalf of the LAFD and any of its Sections, Bureaus, etc.
“____” means and includes any materials, documents, photographs, graphics, and other information that is created, posted, distributed, or transmitted using social media Internet sites or social media tools, such as applications.
Social media content
“___” refers to a major subdivision of the Department, such as an LAFD geographic bureau (Valley, South, Central and West), Emergency Medical Services Bureau, Administrative Services Bureau, etc.
Bureau
“____” is a subdivision of the Department that includes In-Service Training, Public Safety, Planning, and others directly subordinate to a Bureau or Division.
Section
When used in accordance with applicable laws, regulations, and policies as well as prudent operational, security, and privacy considerations, web-based social media tools can (at little to no cost):
1) Enhance the speed, reach, and targeting of communications, particularly during disaster/emergency incidents;
2) Facilitate collaboration
3) Improve information exchange between residents and employees
4) Increase citizen engagement and dialogue
5) Streamline processes
6) Foster productivity improvements
7) Increase the Department’s ability to broadcast messages to the widest possible audience (local, regional, national, and global).
No Department employee may establish a social media account in the name of or on behalf of the Department, a Bureau or subdivision unless:
The employee first completes a “_____”
Social Media Request Form
No Department employee may establish a social media account in the name of or on behalf of the Department, a Bureau or subdivision unless approval of the creation of said account by who?
- Public Information Director
- Social Media Director
- Chief of Staff
- User’s Bureau or Section chief
No Department employee may establish a social media account in the name of or on behalf of the Department, a Bureau or subdivision unless:
All information to be posted on the account is approved in accordance with this Policy. These requirements apply, regardless of whether the account is ___
established, accessed, or used by means of City information systems such as phones, tablets, or computers, or by means of the employee’s information systems, and regardless of whether the account is established, accessed, or used from City or non-City premises.
Approved Department social media accounts are to be used for ____
Department business purposes only.
Communications and postings that are not directly related to Department business are ___.
prohibited
Once approved, only ___ social media user(s) shall be allowed to post social media content on the Department’s social media account(s) and have access to the specific social media accounts that permit such posting.
authorized
Chief Deputies of Operations or Deputy Chiefs of Bureaus shall designate ___
one or more authorized social media user(s) responsible for social media posting.
Who will establish a suggested framework for social media posting, including guidelines and best practices above and beyond what is laid out in this Policy, working with the authorized social media user?
Community Liaison Office
___ are expected to be attentive and careful in their use of social media as they are and will be perceived as serving as representatives of the Department, and should therefore tailor their use accordingly.
Authorized users
Authorized Users using a social media account established by the Department are prohibited from engaging in any of the following:
Using social media in a manner that does not comply with ___
federal, state, and local laws and regulations, and with the policies of the City of Los Angeles and the Department.
Authorized Users using a social media account established by the Department are prohibited from engaging in any of the following:
Displays sexually explicit images, cartoons, jokes, messages, or other material in violation of the ___
Department’s Discrimination Prevention Policy Handbook regarding sexual harassment;
While this Policy is not intended to govern employees’ establishment or use of social media accounts for personal purposes, outside the workplace and using non-City information systems, certain personal uses of social media may ___
reflect on the Department, appear to represent Department policy, or appear to be engaged in on behalf of the Department.
Access to and use of personal social media accounts by means of City information systems is subject to ___.
City policy.
Department employees have no right to privacy respecting their use of social media or personal social media accounts, or the content of such accounts, when accessed by means of ___.
City information systems
