DB 09-15 Violence Flashcards

1
Q

What is the City of Los Angeles Policy on workplace violence?

A

Zero tolerance policy

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2
Q

All ___ will be taken seriously and every report will be thoroughly and promptly investigated.

A

threats

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3
Q

Employees who act in a ___ or ____ manner are subject to discipline up to and including discharge.

A

threatening or potentially violent manner

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4
Q

Definitions:
Any type of behavior or incident in which an individual is intimidated, threatened, verbally or physically harassed, assaulted, injured, or killed at the place of work.

A

Workplace violence

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5
Q

Definitions: The term Hostile Work Environment is often confused with what?

A

Violence in the workplace

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6
Q

Definitions:
Harassment involving unwelcome conduct that substantially alters the condition of employment and creates an abusive and intimidating working environment.

A

Hostile Work Environment

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7
Q

A hostile work environment is based on ____

A

discrimination

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8
Q

Misconceptions:

Violent conduct in the workplace is not a ___ behavior.

A

not a spontaneous behavior

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9
Q

Misconceptions:

Analysis of past incidents shows that violent acts often have a ____

A

traceable history

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10
Q

Misconceptions:
The common belief is that more often workplace violence involves homicides. In reality, workplace violence involves what 3 things?

A
  • assaults
  • attempts to intimidate an individual
  • instilling fear
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11
Q

Misconceptions:
Another misconception is that violent employees strike without warning or clue and there is no way to predict employee violence. Again, in reality, violent employees normally provide a series of ___

A

verbal and/or physical clues to co-workers

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12
Q

Characteristics:

Personal events that may precipitate violent conduct

A
  • personal stress
  • loss of personal relationship
  • humiliation
  • significant personal rejections
  • financial loss
  • legal actions
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13
Q

Characteristics:

Physical life events that may precipitate violent conduct

A
  • disease
  • pain
  • other physical problems the individual experienced
  • alcohol or substance abuse
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14
Q

Characteristics: Organizational events that may precipitate violent conduct

A
  • deterioration of professional life
  • job action/threatened job action
  • non-promotion
  • inadequate rewards/compensation/ acknowledgment/training
  • poor supervision, communication, leadership
  • politics
  • favoritism
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15
Q

What signs are the most prevalent early warning indicators of workplace violence?

A

verbal signs

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16
Q

Warning signs: (1-6)

A
  • withdrawal from others
  • inability to take criticism
  • increased irritability or expressed feelings of victimization
  • display unwarranted anger
  • belligerent or defiant behavior
  • drastic change in beliefs or irrational beliefs or ideas
17
Q

Warning signs (7-13)

A
  • harassing, abusive, intimidating, threatening language
  • indirect threats, paranoid actions or language
  • fascination with weapons or acts of violence
  • preoccupation with a employee
  • violence towards inanimate objects
  • lack of concern for safety of others
  • productivity and attendance problems
18
Q

Techniques for dealing with upset individuals (1-6)

A
  • listen actively
  • avoid arguing or defensive conversations
  • don’t patronize
  • use empathy
  • maintain consideration of personal space
  • create atmosphere of respect
19
Q

Techniques for dealing with upset individuals (7-13)

A
  • utilize problem solving
  • team approach
  • avoid counter threats
  • take physical safety precautions or security measures
  • have individual removed from workplace
  • EAP (employee assistance program)
  • have individual arrested by Police
20
Q

Any form of violence or threat of violence, whether actual or reasonably perceived, involving a City employee and occurring in the workplace, shall be immediately reported to who?

A

A supervisor

21
Q

Any employee who believes a crime has been committed against them has the right to notify the proper _____

A

law enforcement agency

22
Q

Who is notified if a non-employee is threatening an employee?

A
  • LAPD
  • Bureau Commander (TELEPHONICALLY)
  • Arson (through channels)
23
Q

Immediate Supervisor Responsibility: All ____ shall be familiar with workplace violence issues and aware of the potential warning signs of workplace violence.

A

supervisors

24
Q

Immediate Supervisor Responsibility: Who shall the immediate supervisor notify of workplace violence during business hours?

A

telephonically notify Departments Workplace Violence Coordinator, and Battalion Chief assigned to Risk management Section, AOPS, directly

25
Immediate Supervisor Responsibility: Who shall the immediate supervisor notify of workplace violence after business hours?
- contact on-call Risk Management Officer through MFC
26
Immediate Supervisor Responsibility: A followup by immediate supervisor documenting the circumstances of workplace violence in F-225 to who?
Through channels to respective Operations Deputy Chief
27
LAFD Threat Assessment Teams: The Department has created a Threat Assessment Team that is responsible for the ____ and ____ of all reported threats or acts of workplace violence involving Department members.
evaluation and management
28
LAFD Threat Assessment Teams: What is the Threat Assessment teams goal?
ensure a safe working environment is provided for all employees
29
LAFD Threat Assessment Teams: Who comprises Threat Assessment Team?
- Risk Management Section Chief - Affected Chief Deputy - Employee Relations Officer - Department's Personnel Director
30
LAFD Threat Assessment Teams: How is Threat Assessment Team contacted during normal hours?
Through Risk Management Section Chief
31
LAFD Threat Assessment Teams: How is Threat Assessment Team contacted after business hours?
Contact Risk Management Officer on-call through MFC
32
City of LA Their Assessment Team: | What does the City of LA Threat Assessment Team consist of?
- City Personnel Department - LAPD Threat Management Unit - City Attorney Labor Relation Division - Consultant Prince and Phelps - Office of Public Safety - GSD - Personnel Psycology Section from Medical Services
33
Who will evaluate incidents of reported threats or acts of violence, and when appropriate provide recommendations for intervention and management of work site and individual?
LAPD Threat Management Unit
34
What unit can place members on a 72 hour hold?
LAPD Threat Management Unit