DB 09-15 Violence Flashcards
What is the City of Los Angeles Policy on workplace violence?
Zero tolerance policy
All ___ will be taken seriously and every report will be thoroughly and promptly investigated.
threats
Employees who act in a ___ or ____ manner are subject to discipline up to and including discharge.
threatening or potentially violent manner
Definitions:
Any type of behavior or incident in which an individual is intimidated, threatened, verbally or physically harassed, assaulted, injured, or killed at the place of work.
Workplace violence
Definitions: The term Hostile Work Environment is often confused with what?
Violence in the workplace
Definitions:
Harassment involving unwelcome conduct that substantially alters the condition of employment and creates an abusive and intimidating working environment.
Hostile Work Environment
A hostile work environment is based on ____
discrimination
Misconceptions:
Violent conduct in the workplace is not a ___ behavior.
not a spontaneous behavior
Misconceptions:
Analysis of past incidents shows that violent acts often have a ____
traceable history
Misconceptions:
The common belief is that more often workplace violence involves homicides. In reality, workplace violence involves what 3 things?
- assaults
- attempts to intimidate an individual
- instilling fear
Misconceptions:
Another misconception is that violent employees strike without warning or clue and there is no way to predict employee violence. Again, in reality, violent employees normally provide a series of ___
verbal and/or physical clues to co-workers
Characteristics:
Personal events that may precipitate violent conduct
- personal stress
- loss of personal relationship
- humiliation
- significant personal rejections
- financial loss
- legal actions
Characteristics:
Physical life events that may precipitate violent conduct
- disease
- pain
- other physical problems the individual experienced
- alcohol or substance abuse
Characteristics: Organizational events that may precipitate violent conduct
- deterioration of professional life
- job action/threatened job action
- non-promotion
- inadequate rewards/compensation/ acknowledgment/training
- poor supervision, communication, leadership
- politics
- favoritism
What signs are the most prevalent early warning indicators of workplace violence?
verbal signs
Warning signs: (1-6)
- withdrawal from others
- inability to take criticism
- increased irritability or expressed feelings of victimization
- display unwarranted anger
- belligerent or defiant behavior
- drastic change in beliefs or irrational beliefs or ideas
Warning signs (7-13)
- harassing, abusive, intimidating, threatening language
- indirect threats, paranoid actions or language
- fascination with weapons or acts of violence
- preoccupation with a employee
- violence towards inanimate objects
- lack of concern for safety of others
- productivity and attendance problems
Techniques for dealing with upset individuals (1-6)
- listen actively
- avoid arguing or defensive conversations
- don’t patronize
- use empathy
- maintain consideration of personal space
- create atmosphere of respect
Techniques for dealing with upset individuals (7-13)
- utilize problem solving
- team approach
- avoid counter threats
- take physical safety precautions or security measures
- have individual removed from workplace
- EAP (employee assistance program)
- have individual arrested by Police
Any form of violence or threat of violence, whether actual or reasonably perceived, involving a City employee and occurring in the workplace, shall be immediately reported to who?
A supervisor
Any employee who believes a crime has been committed against them has the right to notify the proper _____
law enforcement agency
Who is notified if a non-employee is threatening an employee?
- LAPD
- Bureau Commander (TELEPHONICALLY)
- Arson (through channels)
Immediate Supervisor Responsibility: All ____ shall be familiar with workplace violence issues and aware of the potential warning signs of workplace violence.
supervisors
Immediate Supervisor Responsibility: Who shall the immediate supervisor notify of workplace violence during business hours?
telephonically notify Departments Workplace Violence Coordinator, and Battalion Chief assigned to Risk management Section, AOPS, directly
Immediate Supervisor Responsibility: Who shall the immediate supervisor notify of workplace violence after business hours?
- contact on-call Risk Management Officer through MFC
Immediate Supervisor Responsibility: A followup by immediate supervisor documenting the circumstances of workplace violence in F-225 to who?
Through channels to respective Operations Deputy Chief
LAFD Threat Assessment Teams: The Department has created a Threat Assessment Team that is responsible for the ____ and ____ of all reported threats or acts of workplace violence involving Department members.
evaluation and management
LAFD Threat Assessment Teams: What is the Threat Assessment teams goal?
ensure a safe working environment is provided for all employees
LAFD Threat Assessment Teams: Who comprises Threat Assessment Team?
- Risk Management Section Chief
- Affected Chief Deputy
- Employee Relations Officer
- Department’s Personnel Director
LAFD Threat Assessment Teams: How is Threat Assessment Team contacted during normal hours?
Through Risk Management Section Chief
LAFD Threat Assessment Teams: How is Threat Assessment Team contacted after business hours?
Contact Risk Management Officer on-call through MFC
City of LA Their Assessment Team:
What does the City of LA Threat Assessment Team consist of?
- City Personnel Department
- LAPD Threat Management Unit
- City Attorney Labor Relation Division
- Consultant Prince and Phelps
- Office of Public Safety
- GSD
- Personnel Psycology Section from Medical Services
Who will evaluate incidents of reported threats or acts of violence, and when appropriate provide recommendations for intervention and management of work site and individual?
LAPD Threat Management Unit
What unit can place members on a 72 hour hold?
LAPD Threat Management Unit
