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Department Bulletins > DB 09-15 Violence > Flashcards

DB 09-15 Violence Flashcards

1
Q

What is the City of Los Angeles Policy on workplace violence?

A

Zero tolerance policy

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2
Q

All ___ will be taken seriously and every report will be thoroughly and promptly investigated.

A

threats

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3
Q

Employees who act in a ___ or ____ manner are subject to discipline up to and including discharge.

A

threatening or potentially violent manner

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4
Q

Definitions:
Any type of behavior or incident in which an individual is intimidated, threatened, verbally or physically harassed, assaulted, injured, or killed at the place of work.

A

Workplace violence

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5
Q

Definitions: The term Hostile Work Environment is often confused with what?

A

Violence in the workplace

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6
Q

Definitions:
Harassment involving unwelcome conduct that substantially alters the condition of employment and creates an abusive and intimidating working environment.

A

Hostile Work Environment

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7
Q

A hostile work environment is based on ____

A

discrimination

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8
Q

Misconceptions:

Violent conduct in the workplace is not a ___ behavior.

A

not a spontaneous behavior

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9
Q

Misconceptions:

Analysis of past incidents shows that violent acts often have a ____

A

traceable history

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10
Q

Misconceptions:
The common belief is that more often workplace violence involves homicides. In reality, workplace violence involves what 3 things?

A
  • assaults
  • attempts to intimidate an individual
  • instilling fear
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11
Q

Misconceptions:
Another misconception is that violent employees strike without warning or clue and there is no way to predict employee violence. Again, in reality, violent employees normally provide a series of ___

A

verbal and/or physical clues to co-workers

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12
Q

Characteristics:

Personal events that may precipitate violent conduct

A
  • personal stress
  • loss of personal relationship
  • humiliation
  • significant personal rejections
  • financial loss
  • legal actions
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13
Q

Characteristics:

Physical life events that may precipitate violent conduct

A
  • disease
  • pain
  • other physical problems the individual experienced
  • alcohol or substance abuse
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14
Q

Characteristics: Organizational events that may precipitate violent conduct

A
  • deterioration of professional life
  • job action/threatened job action
  • non-promotion
  • inadequate rewards/compensation/ acknowledgment/training
  • poor supervision, communication, leadership
  • politics
  • favoritism
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15
Q

What signs are the most prevalent early warning indicators of workplace violence?

A

verbal signs

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16
Q

Warning signs: (1-6)

A
  • withdrawal from others
  • inability to take criticism
  • increased irritability or expressed feelings of victimization
  • display unwarranted anger
  • belligerent or defiant behavior
  • drastic change in beliefs or irrational beliefs or ideas
17
Q

Warning signs (7-13)

A
  • harassing, abusive, intimidating, threatening language
  • indirect threats, paranoid actions or language
  • fascination with weapons or acts of violence
  • preoccupation with a employee
  • violence towards inanimate objects
  • lack of concern for safety of others
  • productivity and attendance problems
18
Q

Techniques for dealing with upset individuals (1-6)

A
  • listen actively
  • avoid arguing or defensive conversations
  • don’t patronize
  • use empathy
  • maintain consideration of personal space
  • create atmosphere of respect
19
Q

Techniques for dealing with upset individuals (7-13)

A
  • utilize problem solving
  • team approach
  • avoid counter threats
  • take physical safety precautions or security measures
  • have individual removed from workplace
  • EAP (employee assistance program)
  • have individual arrested by Police
20
Q

Any form of violence or threat of violence, whether actual or reasonably perceived, involving a City employee and occurring in the workplace, shall be immediately reported to who?

A

A supervisor

21
Q

Any employee who believes a crime has been committed against them has the right to notify the proper _____

A

law enforcement agency

22
Q

Who is notified if a non-employee is threatening an employee?

A
  • LAPD
  • Bureau Commander (TELEPHONICALLY)
  • Arson (through channels)
23
Q

Immediate Supervisor Responsibility: All ____ shall be familiar with workplace violence issues and aware of the potential warning signs of workplace violence.

A

supervisors

24
Q

Immediate Supervisor Responsibility: Who shall the immediate supervisor notify of workplace violence during business hours?

A

telephonically notify Departments Workplace Violence Coordinator, and Battalion Chief assigned to Risk management Section, AOPS, directly

25
Q

Immediate Supervisor Responsibility: Who shall the immediate supervisor notify of workplace violence after business hours?

A
  • contact on-call Risk Management Officer through MFC
26
Q

Immediate Supervisor Responsibility: A followup by immediate supervisor documenting the circumstances of workplace violence in F-225 to who?

A

Through channels to respective Operations Deputy Chief

27
Q

LAFD Threat Assessment Teams: The Department has created a Threat Assessment Team that is responsible for the ____ and ____ of all reported threats or acts of workplace violence involving Department members.

A

evaluation and management

28
Q

LAFD Threat Assessment Teams: What is the Threat Assessment teams goal?

A

ensure a safe working environment is provided for all employees

29
Q

LAFD Threat Assessment Teams: Who comprises Threat Assessment Team?

A
  • Risk Management Section Chief
  • Affected Chief Deputy
  • Employee Relations Officer
  • Department’s Personnel Director
30
Q

LAFD Threat Assessment Teams: How is Threat Assessment Team contacted during normal hours?

A

Through Risk Management Section Chief

31
Q

LAFD Threat Assessment Teams: How is Threat Assessment Team contacted after business hours?

A

Contact Risk Management Officer on-call through MFC

32
Q

City of LA Their Assessment Team:

What does the City of LA Threat Assessment Team consist of?

A
  • City Personnel Department
  • LAPD Threat Management Unit
  • City Attorney Labor Relation Division
  • Consultant Prince and Phelps
  • Office of Public Safety
  • GSD
  • Personnel Psycology Section from Medical Services
33
Q

Who will evaluate incidents of reported threats or acts of violence, and when appropriate provide recommendations for intervention and management of work site and individual?

A

LAPD Threat Management Unit

34
Q

What unit can place members on a 72 hour hold?

A

LAPD Threat Management Unit

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