DB 09-15 Workplace Violence Flashcards
What 2 dates did the city of Los Angeles unfortunately experienced catastrophic incidents of workplace violence?
July 19, 1995: pipertech
2005: street services
The city of Los Angeles has a what policy on violence in the workplace?
Zero tolerance
Employees who act in a threatening or potentially violent manner are subject to what?
Discipline up to and including discharge
What is any type of behavior or incident in which an individual is intimidated, threatened, verbally or physically harassed, assaulted, injured or killed the place of work?
Workplace violence
What is defined as harassment involving unwelcome conduct that substantially alters the condition of employment and creates an abusive and intimidating working environment?
“Hostile work environment”
What is often confused with violence in the work place?
“Hostile work environment”
What is based on discrimination of race, color, marital status, pregnancy, sexual orientation, sexual harassment, disability, AIDS/HIV, cancer, ancestry, language/accent, national origin/ethnicity, age, retaliation?
“Hostile work environment”
Violent conduct in the workplace is not a what behavior and often has a traceable history?
Spontaneous behavior
What is the common belief that workplace violence involves?
Homicides
Another misconception is that what strike without warning or clue and there is no way to predict employee violence?
Violent employees
What are some situations or events that may precipitate violent conduct or make it more likely to progress?
Personal events, physical life, or organization events
What are the most prevalent early warning indicators of workplace violence which involve oral threats or harassment?
Verbal signs
What kind of signs are changes in an individuals behavior pattern such as withdrawal from others at work, inability to take criticism, belligerent or defiant behavior, indirect threats, and violence towards inanimate objects?
Warning signs
Any form of violence or threat of violence, whether actual or reasonably perceived, involving a city employee and occurring in the workplaces shall be immediately reported to who?
A supervisor
If a non employee is threatening a city employee, notification should be made to LAPD, respective bureau commander and who else through channels?
Arson section
Any supervisor who observes or becomes aware of behavior or early warning signs of potential work place violence, shall attempt to diffuse the situation and immediately notify who?
Their commanding officer
Who shall an immediate supervisor telephonically notify of workplace violence during normal business hours?
Departments workplace violence coordinator, BC assigned to risk management section, administrative operations
Who shall an immediate supervisor notify of workplace violence after hours?
On-call risk management officer through MFC
A follow up by the immediate supervisor documenting the circumstances of the workplace violence in a what through channels to their respective operations chief deputy shall also be completed?
F-225
If attempts to resolve the situation by the immediate supervisor fails, the who shall contact MFC and if necessary LAPD to the workplace?
Second-level supervisor
If an incident occurs in the fire station, place company out of service and have MFC create and incident for an “invest” and dispatch who?
BC
The LAFD has what team that is responsible for Ustinov and management of all reported threats or acts of workplace violence involving department members?
Threat assessment team
What is the LAFD threat assessment trans primary goal?
To ensure that a safe work environment is provided for all employees
