Daily 2 Flashcards
1
Q
What are the three manager levels?
A
- top managers
- middle managers
- first line managers
2
Q
top managers:
A
- set objectives
- scan environment
- plan and make decisions
3
Q
middle managers:
A
- report to the top of management
- oversee first-line managers
- develop and implement activities
- allocate resources
4
Q
first-line managers:
A
- report to middle managers
-supervise employees - coordinate activities
- are involved in day to day operations
5
Q
Manager roles - henry mintzberg
A
- interpersonal roles
- informational roles
- decisional roles
6
Q
interpersonal roles
A
- leader: staffing, developing, motivating people
- liaison: maintain a network of outside contacts
- figurehead: perform symbolic duties
7
Q
informational roles
A
- monitor: seek information, serve as the center of communication
- disseminator: transmit information from source to source
- spokesperson: speak on behalf of organization
8
Q
decisional roles
A
- entrepreneur: search for new business, initiate new projects
- disturbance handler: take corrective action during crises
- resource allocator: provide funding and other resources
9
Q
management skills:
A
- technical skills
- conceptual and decision skills
- interpersonal and communication skills
10
Q
technical skills
A
ability to perform a specified task involving a particular method or process
11
Q
conceptual and decision skills
A
skills related to abilities that help identify and resolve problems
12
Q
interpersonal communication skills
A
people skills that represent the ability to lead, motivate and communicate effectively with others
