CPTM - Module 9 Flashcards by Sam Seijan

Assessment is the activity that occurs after the training experience, and thus provides a feedback mechanism for continuous improvement at which of the following levels of the organization? (Select 3 correct answers.)

A. The industry
B. The business
C. The training organization
D. The individual learner

B. The business
C. The training organization
D. The individual learner

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Business executives and clients of the training function rely on assessments and reports for which of the following purposes? (Select 2 correct answers.)

A. To determine whether training is producing the intended result
B. To generate sufficient hours for the number of FTEs in training
C. To determine whether an investment in training is money well spent
D. To generate sufficient documentation for internal audit and regulatory review

A. To determine whether training is producing the intended result
C. To determine whether an investment in training is money well spent

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Which of the following is a volume-based metric?

A. Cost per student
B. Return on Investment (ROI)
C. Number of courses delivered
D. All of the above

C. Number of courses delivered

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Which of the following is a financial-based metric?

A. Number of students trained
B. Cost per program
C. Organization improvement
D. All of the above

B. Cost per program

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Which of the following is a value-based metric?

А. Return on investment (ROI)
B. Number of session days
C. Revenue per program
D. All of the above

А. Return on investment (ROI)

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The training department is usually treated as which of the following types of responsibility centers?

A. Revenue center
B. Profit center
C. Investment center
D. Discretionary expense center
E. None of the above

D. Discretionary expense center

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How does the business typically control discretionary expense centers, including the training department?

A. By monitoring actual spending against budget
B. By counting the number of FTEs in the department
C. By measuring the profit generated by the department
D. It’s not possible to control discretionary expense centers

A. By monitoring actual spending against budget

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Which of the following statements are true with respect to training department costs? (Select 2 correct answers.)

A. They are exclusively fixed.
B. They are exclusively variable.
C. They can be fixed or variable.
D. They are exclusively direct.
E. They are exclusively indirect.
F. They can be direct or indirect.

C. They can be fixed or variable.
F. They can be direct or indirect.

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Which of the following conditions increases the scalability of the training organization, making the department more responsive to changes in the business environment?

A. High proportion of variable to total costs
B. High proportion of fixed to total costs
C. High proportion of indirect to totals costs
D. None of the above

A. High proportion of variable to total costs

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Which of the following statements are true with respect to departmental funding models? (Select 2 correct answers.)

A. They are used to allocate the cost of training to internal clients.
B. The allocation model of funding is applied to only those clients that use training.
C. The chargeback model of funding attempts to recover all training costs.
D. The hybrid model of funding allocates only the direct costs of training.
E. Training managers usually select the funding model used.

A. They are used to allocate the cost of training to internal clients.
C. The chargeback model of funding attempts to recover all training costs.

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The training organization’s operating budget reflects the total costs to implement which of the following?

A. Business plan
B. Learning and development (L&D) plan
C. Strategic plan
D. Financial plan
E. None of the above

B. Learning and development (L&D) plan

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Which of the following costs are included in the training department’s operating budget? (Select 2 correct answers.)

A. All costs except learning technology costs
B. Direct costs associated with specific training initiatives
C. Indirect costs associated with the training department
D. All costs except telecommunication, technology and utilities

B. Direct costs associated with specific training initiatives
C. Indirect costs associated with the training department

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After the annual operating budget is approved, it will be monitored to ensure that which of the following events occur? (Select 2 correct answers.)

A. Training initiatives are completed on time
B. Training personnel receive promotions
C. Training initiatives are completed on budget
D. Business personnel receive promotions

A. Training initiatives are completed on time
C. Training initiatives are completed on budget

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Which level of the Kirkpatrick model assesses the extent to which learners can apply learning after training?

A. Level 1: Reaction
B. Level 2: Learning
C. Level 3: Behavior
D. Level 4: Results

C. Level 3: Behavior

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Which level of the Kirkpatrick model can be measured by testing learners before and after training and comparing the results?

A. Level 1: Reaction
B. Level 2: Learning
C. Level 3: Behavior
D. Level 4: Results

B. Level 2: Learning

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Complete the following statement: Businesses will invest in training initiatives that are expected to return _____ money than they cost.

A. more
B. less
C. more or less
D. None of the above

A. more

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Using existing reports of business performance and comparing the results pre- and post-training measures which of the following levels of the Kirkpatrick and Philips’ Model?

A. Level 1: Reaction
B. Level 2: Learning
C. Level 3: Behavior
D. Level 4: Results
E. Level 5: ROI

D. Level 4: Results

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Which of the following steps are specific to measuring return on investment (ROI)? (Select 2 correct answers).

A. Collect business results data pre-training
B. Convert data to monetary values
C. Calculate program costs
D. Collect business results data post-training
E. Analyze data

B. Convert data to monetary values
C. Calculate program costs

Which of the following are reasons an organization may use certifications? (Select 4 correct answers).

A. To motivate employees to increase skills levels
B. To guarantee that job candidates will fit within company culture
C. To keep employees compliant with industry or professional standards
D. To validate third-party technicians’ abilities to service company products
E. To ensure consistent client experiences through distributors

A. To motivate employees to increase skills levels
C. To keep employees compliant with industry or professional standards
D. To validate third-party technicians’ abilities to service company products
E. To ensure consistent client experiences through distributors

Which of the following certification types are portable among employers? (Select 2 correct answers).

A. Internal product-based certification
B. External product-based certification
C. Internal role-based certification
D. External role-based certification

B. External product-based certification
D. External role-based certification

The credibility of a specific digital badge is influenced by which of the following?

A. The number of badges offered by an organization
B. The number of people who have permission to use the badge
C. The transparency and rigor of the badge’s requirements
D. The independence of the issuing organization

C. The transparency and rigor of the badge’s requirements

Which of the following activities provides the feedback loop necessary to determine whether the training function is meeting the business’ needs and improving performance as expected?

A. Needs analysis
B. Assessment
C. Development
D. Delivery
E. None of the above

B. Assessment

When does assessment occur?

A. Before the training experience
B. After the training experience

B. After the training experience

Business executives and clients of the training function rely on assessments and reports for which of the following purposes?

A. To determine whether training is producing its intended results
B. To generate sufficient documentation for internal audit and regulatory review
C. To ensure there’s sufficient hours for the number of full-time employees in the training department
D. All of the above

A. To determine whether training is producing its intended results

4. When should metrics and key performance indicators (KPIs) be established? A. Pre-implementation B. Post-implementation

A. Pre-implementation

5. Which of the following metrics categories are reflective of learner-centric training organizations? A. Volume-based metrics B. Financial-based metrics C. Value-based metrics D. All of the above E. None of the above

A. Volume-based metrics

6. Which of the following metrics categories is reflective of business-centric training organizations? A. Volume-based metrics B. Financial-based metrics C. Value-based metrics D. All of the above E. None of the above

C. Value-based metrics

7. Which of the following statements correctly describes volume-based metrics? A. They are linked to business goals and priorities. B. They reflect effort, not results. C. They link training department output with its revenues or costs. D. All of the above

B. They reflect effort, not results.

8. Which of the following are characteristics of value-based metrics? A. Focused on business strategies B. Associated with business performance C. Compare pre-training baseline with post-training performance. D. All of the above

D. All of the above

9. Training departments are usually treated as ________ centers, which means that they are controlled by ________. A. discretionary expense; counting FTEs in the department B. revenue; measuring the revenues of the department C. profit; measuring the profit (loss) of the department D. discretionary expense; monitoring actual spending against budget E. None of the above

D. discretionary expense; monitoring actual spending against budget

10. A high proportion of ________ to total costs increases the scalability of the training organization, making the department ________ responsive to changes in the business environment. A. variable; more B. fixed; more C. variable; less D. fixed; less E. None of the above

A. variable; more

11. With respect to direct costs, which of the following statements is true? A. They can be assigned to specific training courses. B. They can’t be assigned to specific training courses. C. They are usually fixed costs. D. They are often called “overhead.”

A. They can be assigned to specific training courses.

12. Which of the following funding models would not create a conflict between the training department and a business unit that is not currently using the training department’s services? A. Chargeback model B. Allocation model C. Hybrid model D. All of the above E. None of the above

A. Chargeback model

13. The training organization’s operating budget reflects the total costs to implement which of the following? A. Business plan B. Learning and development (L&D) plan C. Strategic plan D. Financial plan E. None of the above

B. Learning and development (L&D) plan

14. With respect to the costs included in the training organization’s operating budget, which of the following statements is true? A. Only the direct costs of training initiatives are included in the budget. B. Direct costs are those incurred by the department as a whole. C. Indirect costs are those costs incurred by the department as a whole. D. Only the indirect costs of training are included in the budget.

C. Indirect costs are those costs incurred by the department as a whole.

15. After the training organization’s annual budget is approved, it should be monitored to ensure that which of the following events occurs? A. Training initiatives are completed on time. B. Training personnel receive promotions. C. Business personnel receive promotions. D. Training costs are minimized.

A. Training initiatives are completed on time.

16. Which level of the Kirkpatrick Model uses learner evaluations of the content’s usefulness to their work? A. Level 1: Reaction B. Levels 2 & 3: Learning and Behavior C. Level 4: Results D. Level 5: ROI

A. Level 1: Reaction

17. Which of the following is an appropriate method for measuring Kirkpatrick Level 3? A. Comparing quantifiable aspects of business performance before and after training B. Post-training learner observations C. Tests of learner knowledge before and after the training D. Learner surveys at the completion of the training

B. Post-training learner observations

18. Which of the following questions does Phillips’ Level 5 evaluation seek to answer? A. What is the cost of running the training? B. How much did learners’ behavior change as a result of the training? C. What is the business value of the training? D. What is the business impact of the training?

C. What is the business value of the training?

19. Which of the following levels requires you to convert data into monetary values? A. Level 1: Reaction B. Level 2: Learning C. Level 3: Behavior D. Level 5: ROI

D. Level 5: ROI

20. Which of the following is an appropriate reason for using learner knowledge assessments at the end of training? A. Learners must recall knowledge quickly to perform their jobs. B. Training managers need to assess an instructor’s competence. C. Training instructors need to provide closure to the training experience. D. All of the above

A. Learners must recall knowledge quickly to perform their jobs.

21. Which of the following statements is true of all internal certification programs? A. They can be transferred to other employers. B. They are created by associations, schools and industry-governing bodies. C. They confirm that an employee has completed a rigorous assessment. D. Portability to another organization is not guaranteed.

D. Portability to another organization is not guaranteed.

22. Which of the following is an example of an industry where topic-based certifications are more common than role-based certifications? A. Medicine B. Accounting C. Information technology (IT) D. Project management

C. Information technology (IT)

The four essential elements of effective communication include which of the following? A. Establish your argument, connect through data, be persistent and ask questions B. Establish credibility, frame your argument, provide evidence and connect emotionally. C. Gather information, build rapport, tell stories and connect emotionally D. Understand your audience, prepare your presentation, use evidence and establish credibility

B. Establish credibility, frame your argument, provide evidence and connect emotionally.