CPTM - Module 4 Flashcards by Sam Seijan

Which of the following training-function roles includes responsibility for managing classroom setup and materials production?

A. Manager
B. Administrator
C. Curator
D. Instructor

B. Administrator

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A training curator’s responsibilities include __________. (Select 2 correct answers.)

A. identifying and indexing informal learning tools
B. delivering pre- and post-program assessments
C. developing post-program reinforcing activities
D. reviewing formal program materials to ensure that they are current

A. identifying and indexing informal learning tools
D. reviewing formal program materials to ensure that they are current

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Which of the following are benefits of contracting with an external supplier to meet increased training demand, rather than adding staff members? (Select 2 correct answers.)

A. Increases flexibility to scale up or down quickly
B. Increases fixed costs to the organization
C. Expenses for the supplier will be variable costs
D. Department salaries can be increased

A. Increases flexibility to scale up or down quickly
C. Expenses for the supplier will be variable costs

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Which of the following are among the drivers for all sourcing decisions? (Select 4 correct answers.)

A. Cost considerations
B. Quality requirements
C. Cultural considerations
D. Project manager location
E. Knowledge/expertise
F. Speed requirements

A. Cost considerations
B. Quality requirements
E. Knowledge/expertise
F. Speed requirements

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When using the portfolio rationalization model to plan future course development or facilitation, items falling in which of the following quadrants are the most likely targets for outsourcing or out-tasking? (Select all that apply.)

A. HSHP
B. HSLP
C. LSHP
D. LSLP

B. HSLP
C. LSHP
D. LSLP

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The objectives of nearshoring include which of the following? (Select 4 correct answers.)

A. Address cultural issues
B. Shift overhead expenses to a vendor
C. Maintain control of proprietary content
D. Reduce time-zone challenges
E. Increase scalability
F. Create a presence in another part of the world

A. Address cultural issues
B. Shift overhead expenses to a vendor
D. Reduce time-zone challenges
E. Increase scalability

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Which of the following sourcing models fits the description: A strategic approach that involves selecting a third-party supplier to manage a set of processes in the same functional area or across all functional areas?

A. Comprehensive
B. Nearshoring
C. Selective
D. Contracting
E. Offshoring

C. Selective

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When performing periodic evaluation of a sourced engagement, which of the following should the training manager assess? (Select 3 correct answers.)

A. Were contracted items delivered successfully?
B. Has the engagement met the intended business objectives?
C. Will the supplier provide a discount on contract extensions?
D. Are other suppliers better aligned with future needs?
E. Will another supplier place resources geographically closer?

A. Were contracted items delivered successfully?
B. Has the engagement met the intended business objectives?
D. Are other suppliers better aligned with future needs?

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What is the proper order of the Seven Stages of Sourcing?

A. Contracting, Transition, Governance, Transfer, Assessment, Proposal, Due Diligence
B. Assessment, Proposal, Due Diligence, Transfer, Contracting, Transition, Governance
C. Assessment, Contracting, Due Diligence, Transition, Proposal, Governance, Transfer
D. Assessment, Proposal, Due Diligence, Contracting, Transition, Governance, Transfer
E. Transfer, Governance, Transition, Contracting, Assessment, Proposal, Due Diligence

D. Assessment, Proposal, Due Diligence, Contracting, Transition, Governance, Transfer

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During which of the stages of a sourcing engagement should the buyer identify the scope of the work and the types of resources needed?

A. Contracting
B. Proposal
C. Assessment
D. Due Diligence

C. Assessment

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Which of the following engagements correctly represent Comprehensive Service Providers?

A. Labor-oriented projects that require specific skills or that focus on content delivery
B. Transactional processes, projects, and large-scale purchases, usually through multi-year licensing, leasing or purchase agreements
C. Multi-year engagements, including comprehensive BPOs, international deals, and multi-functional process-management arrangements
D. Multi-year agreements, including selective BPOs and the integration of functional processes that require limited geographic reach

C. Multi-year engagements, including comprehensive BPOs, international deals, and multi-functional process-management arrangements

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Which of the following represents the order in which a buyer should assess a supplier’s competitive factors?

A. General Criteria > Business Attributes > Process Capabilities
B. Business Attributes > Process Capabilities > General Criteria
C. Process Capabilities > Business Attributes > General Criteria
D. Process Capabilities > General Criteria > Business Attributes

C. Process Capabilities > Business Attributes > General Criteria

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Which of the following are business attributes that suppliers use to differentiate themselves? (Select 4 correct answers.)

A. Financial stability
B. Speed and price
C. Geographic reach
D. Customer commitment
E. Technology integration
F. Talent and leadership

A. Financial stability
C. Geographic reach
D. Customer commitment
F. Talent and leadership

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When a supplier that provides e-learning to a buyer charges a set fee for each course taken, the supplier is using a _______ pricing model.

A. Fixed
B. Variable
C. Blended

B. Variable

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When outsourcing, the location of the ______________ most directly influences the outcomes of the deliverables.

A. technology resources
B. instructional designers
C. project managers
D. content developers

C. project managers

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In both simple and complex outsourcing engagements, the objective should be to place the project manager in the most efficient/effective location.

A. True
B. False

A. True

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When outsourcing a complex project, placing the project manager far from the client typically affects project costs in which of the following ways? (Select 2 correct answers).

A. Higher external cost
B. Lower external cost
C. Higher internal cost
D. Lower internal cost

B. Lower external cost
C. Higher internal cost

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In which of the following cases is an onsite project manager efficient? (Select 2 correct answers.)

A. A simple, short-term project
B. A project with minor complexities
C. A large global project with complex content
D. Technical content requiring frequent interaction

C. A large global project with complex content
D. Technical content requiring frequent interaction

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A contract document that serves as an overarching agreement that addresses all the terms for future projects or assignments is a ____________.

A. Statement of Work
B. Master Services Agreement
C. Service Level Agreement
D. Non-disclosure Agreement

B. Master Services Agreement

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A contract document that details the expected product, deadline, rate, and other items specific to a single assignment is a ____________.

A. Statement of Work
B. Master Services Agreement
C. Service Level Agreement
D. Non-disclosure Agreement

A. Statement of Work

A contract that details the ownership and handling of parties’ proprietary content or intellectual property is a ____________.

A. Statement of Work
B. Master Services Agreement
C. Service Level Agreement
D. Non-disclosure Agreement

D. Non-disclosure Agreement

Which of the following activities could be considered ethical violations? (Select all that apply.)

A. Sharing a supplier’s price with its competitors to solicit a better price
B. Comparing pricing information provided by suppliers to decide among them
C. Using recommendations provided in a supplier’s proposal to build a product with internal resources
D. Inserting a single graphic from a licensed course into an internally developed course
E. Altering “work for hire” materials to customize them for an internal audience
F. Using extra materials to deliver a course after the licensing agreement has ended

A. Sharing a supplier’s price with its competitors to solicit a better price
C. Using recommendations provided in a supplier’s proposal to build a product with internal resources
D. Inserting a single graphic from a licensed course into an internally developed course
F. Using extra materials to deliver a course after the licensing agreement has ended

Which of the following resources within the training function is responsible for identifying, indexing, publishing and distributing content?

A. Administrator
B. Designer
C. Curator
D. Developer
E. Instructor

C. Curator

Adding training department staff increases _________ cost.

A. fixed
B. variable
C. unpredictable
D. cyclical

A. fixed

3. Using the portfolio rationalization model to consider future course development, which of the following courses should be considered for development and delivery by external suppliers? A. Courses that are high in both strategic importance and proprietary content B. Courses that are high in strategic importance and low in proprietary content C. Courses that are low in strategic importance and high in proprietary content D. Courses that are low in both strategic importance and proprietary content

B. Courses that are high in strategic importance and low in proprietary content

4. Which of the following is true of nearshoring? A. Creates a local presence in another part of the world B. Moves specific functions far from the home country C. Uses only internal resources within the home country D. Fewer time zone and cultural challenges than offshoring E. More time zone and cultural challenges than offshoring

D. Fewer time zone and cultural challenges than offshoring

5. ________________ and _____________ are examples of out-tasking models for sourcing. A. Comprehensive; selective B. Selective; licensing C. Selective; contracting D. Licensing; contracting

D. Licensing; contracting

6. Which of the following sourcing models describes the most strategic type of outsourcing engagement? A. Contracting B. Licensing C. Comprehensive D. Selective

C. Comprehensive

7. When, at a minimum, should a training manager evaluate vendor performance during a multi-year outsourcing contract? A. Monthly B. Quarterly C. Annually D. One year before the contract's end

C. Annually

8. When performing periodic evaluations of an outsourced engagement, which of the following is not important for the training manager to assess? A. Were contracted items delivered successfully? B. Has the engagement met the intended business objectives? C. Could another supplier place resources geographically closer? D. Are other suppliers better aligned with future needs?

C. Could another supplier place resources geographically closer?

9. Which of the following should NOT be identified during the assessment stage of a sourcing engagement? A. Scope of work B. Specific vendor’s capabilities C. Types of resources needed D. Reporting relationships E. Vendor’s level of authority

B. Specific vendor’s capabilities

10. Of the following stages of a sourcing engagement, which should occur first? A. Transition B. Proposal C. Due Diligence D. Contracting

B. Proposal

11. In which stage of a sourcing engagement should the buyer begin identifying potential vendors? A. Assessment B. Proposal C. Due Diligence D. Contracting E. Transition

B. Proposal

12. The Supplier Classification Model organizes vendors into types based on all of the following factors except _______. A. Breadth and depth of capabilities B. Financial stability C. Geographic reach D. Cost of services E. Industry experience

C. Geographic reach

13. Niche Product and Service providers (NPSs) are most suitable for what types of outsourcing engagements? A. Comprehensive Business Process Outsourcing through multi-year contracts B. Selective Business Process Outsourcing through multi-year contracts C. Transactional projects through multi-year licensing, leasing or purchase agreements D. Labor-oriented, skill-specific projects on a project, hourly or transactional basis

C. Transactional projects through multi-year licensing, leasing or purchase agreements

14. The purpose of the Supplier Classification Model is to assist _________ in matching ___________. A. training vendors; business capabilities and attributes with buyer needs B. training vendors; contract terms with buyer needs C. buyers of training products and services; business needs with supplier capabilities and attributes D. buyers of training products and services; budget with supplier contract terms and price

C. buyers of training products and services; business needs with supplier capabilities and attributes

15. In what order should a buyer review the factors contained in the Competitive Differentiators Model to assess a potential supplier? A. Process capabilities, then general criteria, then financial stability B. General criteria, then business attributes, then process capabilities C. General criteria, then process capabilities, then business attributes D. Process capabilities, then business attributes, then general criteria E. Business attributes, then process capabilities, then price

D. Process capabilities, then business attributes, then general criteria

16. Which of the following is NOT a business attribute to consider when assessing a supplier using the Competitive Differentiators Model? A. Customer commitment B. Financial stability C. Quality D. Cultural compatibility E. Sourcing

C. Quality

17. A training organization that contracts to pay a set licensing fee to access course content and an additional per-user price for participant materials has agreed to a ____________ price engagement. A. fixed B. variable C. blended D. continuous

C. blended

18. A training organization that contracts to pay an instructor a set rate per class facilitated has agreed to a _________ price engagement. A. fixed B. variable C. blended D. low

B. variable

19. A training organization that contracts a vendor to develop a program at a set price, regardless of the number of hours involved, has agreed to a _________ price engagement. A. fixed B. variable C. blended D. low

A. fixed

20. When outsourcing, the location of the ____________ most directly influences project outcomes. A. technology resources B. content developers C. instructional designers D. project manager

D. project manager

21. For which of the following engagement types does it make the most sense to place the supplier’s project manager on site at a buyer’s location? A. Simple engagement B. Complex engagement C. Variable-price engagement D. Fixed-price engagement

B. Complex engagement

22. It is most efficient to place the supplier’s project manager ___________ in relation to the buyer for a limited-scope project with moderate interaction needs. A. onsite B. onshore C. offshore D. in house

B. onshore

23. The Sourcing Optimization Model enhances efficiency by balancing engagement complexity and __________. A. supplier resource location B. total cost for the engagement C. buyer project manager location D. supplier project manager location

D. supplier project manager location

24. Which of the following documents is a contract that details the expected product, deadline, rate and other items specific to a single assignment? A. Statement of Work B. Master Services Agreement C. Service Level Agreement D. Non-Disclosure Agreement E. Request for Proposal

A. Statement of Work

25. Which of the following documents is a contract that details the ownership and handling of intellectual property or proprietary content? A. Statement of Work B. Master Services Agreement C. Service Level Agreement D. Non-Disclosure Agreement E. Request for Proposal

D. Non-Disclosure Agreement

26. Which of the following documents defines the quality and volume of activities agreed to by the buyer and supplier? A. Statement of Work B. Master Services Agreement C. Service Level Agreement D. Non-Disclosure Agreement E. Request for Proposal

C. Service Level Agreement

27. Which of the following would NOT be considered an ethical violation in a sourcing engagement? A. Sharing a supplier’s price with its competitors to solicit a better price B. Showing a “work-for-hire” made for one buyer to another buyer as a work sample C. Using extra materials to deliver a course after the licensing agreement has ended D. Altering “work-for-hire” materials to customize them for an internal audience E. Using outlines provided in a supplier’s proposal to build a product with internal resources

D. Altering “work-for-hire” materials to customize them for an internal audience