CPTM - Module 3 Flashcards
What is the second step of the training function’s Strategic Alignment process?
A. Validate strategic alignment of the Learning and Development Plan with the Business Plan
B. Understand business vision, mission, strategy, and goals
C. Document the Learning and Development Plan
D. Determine where and how learning will impact the achievement of business goals
D. Determine where and how learning will impact the achievement of business goals
Which of the following tactics should you employ to develop an understanding of the business, its priorities and its goals?
A. Talk to senior executives
B. Communication with business partners
C. Review course attendance records
D. Read the company’s annual report
E. Review company press releases
A. Talk to senior executives
B. Communication with business partners
D. Read the company’s annual report
E. Review company press releases
Which of the following should training discover during the alignment process? (Select 3 correct answers).
A. Company goals’ contributions to business strategy
B. Difficulties in scheduling training
C. Challenges in achieving goals
D. Measurements of business success
E. Learner reactions to training
A. Company goals’ contributions to business strategy
C. Challenges in achieving goals
D. Measurements of business success
What is the purpose of developing a training matrix?
A. Track total participants per training initiative
B. Calculate budget impact of training initiatives
C. Illustrate the alignment of training initiatives to business goals
D. Show the number of new courses developed
C. Illustrate the alignment of training initiatives to business goals
Which of the following characteristics of training functions are “learner-centric?” (Select 3 correct answers.)
A. Training is evaluated by learner reactions
B. Objective is to create well-rounded employees
C. Course offerings are targeted to meet specific performance needs
D. Training is evaluated by change in business performance
E. Focus is on fulfillment of individual potential
A. Training is evaluated by learner reactions
B. Objective is to create well-rounded employees
E. Focus is on fulfillment of individual potential
In a business-centric training function, a solutions architect does which of the following? (Select 3 correct answers).
A. Provides knowledge- and skills-based services
B. Focuses on measuring learner reactions
C. Aligns training with business needs
D. Assesses changes in business performance
E. Surveys employees to identify appropriate courses
A. Provides knowledge- and skills-based services
C. Aligns training with business needs
D. Assesses changes in business performance
Which of the following is an advantage of a business-centric training function?
A. Learners can enroll themselves in a wide array of courses
B. Corporate universities lend credibility to training
C. Curriculum offerings target business priorities
D. Training develops well-rounded employees
C. Curriculum offerings target business priorities
Which of the following models makes it easier to prove the value of training to the organization?
A. Learner-centric training function
B. Business-centric training function
B. Business-centric training function
Which of the following is a characteristic of supply-based training?
A. Ensured relevance to employees’ roles
B. Strong connection to business results
C. Focused on solving business problems
D. Success measured by number of learners participating
D. Success measured by number of learners participating
Which of the following are benefits of a demand-based learning model? (Select 3 correct answers).
A. Higher return on training dollars invested
B. Employees are more satisfied
C. Training outcomes are visible throughout the business
D. Skill retention and application are increased
E. Employees take responsibility for their own learning
A. Higher return on training dollars invested
C. Training outcomes are visible throughout the business
D. Skill retention and application are increased
For which of the following topics might a supply-based model for training be appropriate?
A. Work processes
B. Management skills
C. Compliance policies
D. Communication skills
C. Compliance policies
During portfolio rationalization, the training function should (Select 2 correct answers):
A. identify courses to eliminate
B. add courses to meet new needs
C. determine which courses to continue
D. pursue a demand-based training model
A. identify courses to eliminate
C. determine which courses to continue
Using a four-quadrant model, which quadrant represents programs that are critical to the business and should be delivered by internal resources?
A. HSHP
B. HSLP
C. LSHP
D. LSLP
A. HSHP
During portfolio rationalization, courses identified as having low proprietary content and high strategic importance should be ______________ .
A. eliminated from the training budget
B. delivered by internal SMEs
C. sourced from third-party providers
D. considered for elimination
C. sourced from third-party providers
- Strategic alignment is the most important of the training manager’s core responsibilities.
A. True
B. False
A. True
- Achieving strategic alignment is best done by following a four-step process. Which of the following activities is NOT included in this process?
A. Understand business vision, mission, strategy and goals
B. Determine where and how learning will impact the achievement of business goals
C. Identify those courses in your training curriculum that generate the most interest
D. Document the learning and development plan
E. Validate strategic alignment of the learning and development plan with the business plan
C. Identify those courses in your training curriculum that generate the most interest
- We advocate a consultative process to uncover business needs for training and development. What is the training manager’s role in this process?
A. Change management consultant
B. Learning consultant
C. Leadership consultant
D. Business process consultant
E. Employee compensation consultant
B. Learning consultant
- A learning and development plan includes which of the following components?
A. Matrix that aligns training initiatives to business goals
B. Guide to instructional design
C. Proposal for learning technology integration
D. Plan for learner assessment
A. Matrix that aligns training initiatives to business goals
- Which of the following is NOT a characteristic of a learner-centric training function?
A. Client: learner
B. Output: training programs
C. Evaluation: learners’ reactions
D. Goals: linked to organizational goals
E. None of the above
D. Goals: linked to organizational goals
- Which of the following is NOT a characteristic of a business-centric training function?
A. Focus: business needs
B. Output: business performance improvement solutions
C. Evaluation: change in performance
D. Goals: linked to organizational goals
E. None of the above
E. None of the above
- The training department that functions as an academic unit within the business is sometimes referred to as a ______________.
A. learning center
B. virtual classroom
C. corporate university
D. remote laboratory
E. corporate loss leader
C. corporate university
- What is the training manager’s primary role in a business-centric training organization?
A. Guidance counselor
B. Course facilitator
C. Program designer
D. Solutions architect
E. Curriculum curator
D. Solutions architect
- A common challenge for the learner-centric training function is that when corporate finances are strained, training expenses can become a target for cost reduction and elimination.
A. True
B. False
A. True
- The _______________ training function is a strategic asset to the business; when corporate finances are strained, training expenses are _____________ of a target for cost reduction and elimination.
A. learner-centric; less
B. business-centric; less
C. business-centric; more
D. learner-centric; more
E. None of the above
B. business-centric; less
