CPTM - Module 7 Flashcards
When you need to collect information from a large group of people, which of the following methods would you use?
1) Face-to-face interviews
2) Thermometers
3) Observation in the workplace
4) Scales
5) Surveys
Surveys
Which of the following will influence your selection of methods to gather information during Phase 1 of the Analysis process? (Select all that apply.)
A) Time available
B) Business maturity level
C) Tenure of executive management
D) Resources available
E) Type of information required
- Time available
- Resources available
- Type of information required
The analysis process culminates with the preparation of which of the following documents:
1) Learning & Development (L&D) Plan
2) Integration Plan
3) Instructional Development Plan (IDP)
4) Business Plan
5) Communication Plan
3) Instructional Development Plan (IDP)
Our working definition of business acumen includes which of the following elements? (Select all that apply.)
1) Acute understanding of how business works
2) Personal Wealth
3) Acute understanding of what it takes to develop a sustainable, competitive advantage
4) Combination of financial literacy and business literacy
5) High intelligence quotient (IQ)
1) Acute understanding of how business works
3) Acute understanding of what it takes to develop a sustainable, competitive advantage
4) Combination of financial literacy and business literacy
Business acumen is learned. How can you develop your business acumen? (Select all that apply.)
1) Write articles on personal improvement for your company’s newspaper
2) Read your company’s annual reports, press releases and internal communications
3) Talk to your business partners at all levels of the organization
4) Play in your company’s basketball league
5) Ask questions about business priorities
2) Read your company’s annual reports, press releases and internal communications
3) Talk to your business partners at all levels of the organization
5) Ask questions about business priorities
How does business acumen enhance your ability to implement all three phases of the Analysis process? (Select all that apply.)
1) Business acumen enables you to understand your client’s business and business priorities
2) Business acumen allows you to design training solutions without talking to anyone
3) Business acumen has a positive effect on design and communication skills
4) Business acumen allows you to bypass the Analysis process
5) Business acumen increases the likelihood that you will obtain buy-in from all levels of the organization and client groups
1) Business acumen enables you to understand your client’s business and business priorities
3) Business acumen has a positive effect on design and communication skills
5) Business acumen increases the likelihood that you will obtain buy-in from all levels of the organization and client groups
- The Analysis process is a systematic approach that uncovers business needs for training and development. The process is executed in how many phases of activity?
A. Two
B. Three
C. Four
D. Five
E. None of the above
B. Three
- During Phase 1 of the Analysis process, the training manager should solicit information from multiple resources of the training function, including which of the following?
A. Customers
B. Internal clients
C. Existing training programs
D. Business executives
E. All of the above
E. All of the above
- Methods to gather information should be used in isolation only; one method should never be combined with another.
A. True
B. False
B. False
- Phase 2 of the Analysis process results in the _______________ to the business problems you uncovered in Phase 1.
A. understanding of root causes
B. communication of solutions to Instructional Design
C. identification of solutions
D. All of the above
E. None of the above
C. identification of solutions
- Which of the following is NOT a reason why it is important to integrate consultative skills into your implementation of Phase 2 of the Analysis process?
A. To partner with clients more effectively
B. To communicate the benefit of your recommendations
C. To get to your bottom-line recommendation more quickly
D. To get to your bottom-line recommendation more quickly
E. To obtain buy-in from all levels of the organization
C. To get to your bottom-line recommendation more quickly
- Phase 3 of the Analysis process culminates with your delivery of an IDP to your ID team. Which of the following is NOT a component of the IDP?
A. Instructional strategies
B. Learner characteristics
C. Performance objectives
D. Facilitator biography
E. Program blueprint
D. Facilitator biography
- Business acumen is _______________.
A. inherited
B. learned
C. absorbed by osmosis
D. unattainable
E. universal among humans
B. learned
- You can develop your business acumen by immersing yourself in the people and processes of your organization, thus developing your reputation as a credible business partner. Which of the following is NOT a characteristic of a credible business partner?
A. Someone who speaks the language of business
B. Someone who knows the business well
C. Someone who recognizes how training aligns with business needs
D. None of the above
D. None of the above
- Organizational alignment is the degree to which the components of a company are arranged to optimally support the business strategy.
A. True
B. False
A. True
- Training managers with business acumen use business fundamentals to think ___________. They gain an understanding of business issues and problems _________.
A. strategically; slowly
B. tactically; slowly
C. strategically; quickly
D. tactically; quickly
E. None of the above
C. strategically; quickly
