CPTM - Module 2 Flashcards by Sam Seijan

Which of the following is NOT among the eight process capabilities of great training organizations?

A. Strategic Alignment
B. Instructional Design
C. Diagnostics
D. Content Development
E. Administration Services

B. Instructional Design

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The _______________ process capability addresses best practices related to measuring and reporting on the performance and effectiveness of learning services.

A. Diagnostics
B. Administration Services
C. Reporting and Analysis
D. Portfolio Management
E. Strategic Alignment

C. Reporting and Analysis

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Which of the following process capabilities addresses best practices for designing, developing, and managing learning-based content?

A. Content Delivery
B. Content Development
C. Portfolio Management
D. Strategic Alignment
E. Diagnostics

B. Content Development

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Which of the following process capabilities addresses best practices for instructor recruitment, delivery, and feedback?

A. Content Development
B. Administration Services
C. Content Delivery
D. Portfolio Management
E. Strategic Alignment

C. Content Delivery

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Which of the eight process capabilities, when mastered, is most important to becoming a great training organization?

A. Diagnostics
B. Strategic Alignment
C. Content Delivery
D. Reporting and Analysis
E. Portfolio Management

B. Strategic Alignment

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A process capability is a _____________________ that, when done well, drives sustainable impact or makes a significant difference in performance.

A. single best practice
B. group of best practices
C. group of eight practices
D. list of logistical tools

B. group of best practices

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To align training department efforts with those of the business, the training function must first do which of the following?

A. Deliver content that meets the learners’ needs across the organization
B. Create programs and interventions that meet the organization’s needs
C. Analyze training program and business performance and report results
D. Assess business performance against goals and recommend solutions

D. Assess business performance against goals and recommend solutions

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In what way does ranking the importance of process capabilities help training managers?

A. It identifies which process capabilities can be ignored. the training function’s activities.
B. It helps training managers prioritize
C. It tells training managers how to manage each of the process capabilities.
D. It tells training managers how well to manage each process capability.

B. It helps training managers prioritize

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When connections can be clearly drawn between what the business needs and what training delivers, training is perceived as

A. good for morale
B. expendable
C. a necessity
D. a “nice to have”

C. a necessity

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Which of the following is NOT a best practice of the Strategic Alignment process capability?

A. Learn the client’s business and culture
B. Develop consultative partnerships
C. Conduct a systematic analysis
D. Establish agreed-upon objectives
E. Customize training to meet needs

C. Conduct a systematic analysis

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Which of the following is NOT a desired outcome of the Strategic Alignment best practice “define performance success metrics?”

A. Tie training initiatives’ success to business results
B. Permit training organizations to clearly track their progress
C. Create discrete training goals that relate to business success
D. Permit the training function to set goals for the business

D. Permit the training function to set goals for the business

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Which of the following is NOT a best practice of the Diagnostics process capability?

A. Assess or measure business outcomes
B. Listen to uncover real needs
C. Conduct a systematic analysis
D. Collect data in a variety of ways
E. Recommend solutions beyond training

A. Assess or measure business outcomes

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The best practices that comprise the Diagnostics process capability occur ________ a training intervention.

A. before
B. during
C. after
D. either during or after

A. before

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Which of the following techniques should NOT be used to perform the Diagnostics process capability best practice “conduct a systematic analysis?”

A. Capturing and reviewing performance data
B. Selecting and relying on a single data source
C. Interviewing stakeholders
D. Interviewing employees and customers
E. Interviewing competitors

B. Selecting and relying on a single data source

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Activities within the Diagnostics process capability are most guided by which other process capability?

A. Portfolio Management
B. Administration Services
C. Content Development
D. Reporting and Analysis
E. Strategic Alignment

E. Strategic Alignment

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Which of the following is NOT among the best practices that comprise the Content Development process capability?

A. Involve experts or thought leaders
B. Use research-based or reliable information
C. Scale as clients’ needs grow
D. Create easy-to-use support materials
E. Include post-training activities

C. Scale as clients’ needs grow

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For developed content to be considered relevant, it must be __________.

A. pertinent to the business and use blended learning designs
B. pertinent to the business, focused on application and sustainable
C. sustainable and incorporate examples created by experts
D. focused on application and engaging for learners

B. pertinent to the business, focused on application and sustainable

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Why should training materials be transitioned to the business that requested it?

A. It eliminates the likelihood of reusing the materials for another business.
B. It allows the business to make updates without depending on the initial developers.
C. It keeps developers from making derivative tools and distributing them.
D. It transfers the cost of initial development to the business.

B. It allows the business to make updates without depending on the initial developers.

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Which of the following is NOT among the best practices that comprise the Content Delivery process capability?

A. Provide training at convenient times
B. Scale as client needs grow
C. Incorporate experiential activities
D. Localize courses to audience needs

C. Incorporate experiential activities

Which of the following is NOT a benefit of the Content Delivery process capability best practice “make courses available using a variety of methods?”

A. Provides opportunities for busy learners to participate
B. Provides opportunities for geographically dispersed learners to participate
C. Makes full use of all technologies invested in by the training function
D. Allows learners to select methods that accommodate personal learning preferences

C. Makes full use of all technologies invested in by the training function

Which of the following is NOT among the best practices that comprise the Administration Services process capability?

A. Schedule instructors, course materials and facilities
B. Register learners for courses
C. Develop meaningful dashboards/reports
D. Manage vendors and outsourced processes
E. Track and reimburse tuition expenses

C. Develop meaningful dashboards/reports

Which of the following is NOT a benefit of improving the visibility and transparency of Administration Services processes?

A. Open an organizational dialogue that seeks continuous improvement
B. Improve the usability of administration processes for learners
C. Increase learner appreciation of process complexities
D. All of these are benefits.

C. Increase learner appreciation of process complexities

Which of the following is NOT among the best practices that comprise the Reporting and Analysis process capability?

A. Assess or measure learning outcomes
B. Assess or measure application in the classroom
C. Develop meaningful dashboards/reports
D. Collect direct and indirect cost data
E. Manage data from multiple sources

B. Assess or measure application in the classroom

What makes it difficult to measure training outcomes?

A. Training functions don’t have access to business results.
B. Performance changes may not be attributable solely to training.
C. Data collection tools to measure success are not readily accessible.
D. Training is not considered important to bridging performance gaps.

B. Performance changes may not be attributable solely to training.

25. Which of the following is NOT among the best practices that comprise the Technology Integration process capability? A. Consult to create integration plan B. Interface with corporate-wide systems C. Communicate with clients’ IT staff D. Develop meaningful dashboards/reports E. Link content with clients’ technologies

D. Develop meaningful dashboards/reports

26. Which of the following is NOT among the best practices that comprise the Portfolio Management process capability? A. Use a variety of methods or tools B. Register learners into courses C. Establish areas of expertise D. Provide certified/accredited courses E. Add new and refresh old material

B. Register learners into courses

27. Which of the following circumstances is NOT an efficient condition under which to offer a portfolio of courses? A. To provide an array of courses from which employees can select B. To comply with regulatory requirements C. To address internal compliance needs D. To meet client or employee onboarding needs

A. To provide an array of courses from which employees can select

Considering how Training Industry conducts its annual survey of learning professionals, which characteristics support the premise that its findings are credible and that the identified best practices are relevant? Select all answers that apply. A. Large number of respondents B. Respondents from a variety of industries C. Training Industry has a robust website D. Survey performed annually over a number of years E. Respondents from companies of different sizes

A. Large number of respondents B. Respondents from a variety of industries D. Survey performed annually over a number of years E. Respondents from companies of different sizes

Although both involve gathering and evaluating information, which process capability should occur before a training initiative, and which process capability should occur after? A. Strategic alignment should occur before; Diagnostic should occur after B. Diagnostic should occur before; Reporting and analysis should occur after C. Administration should occur before; Reporting and analysis should occur after D. Strategic alignment should occur before; administration should occur after

B. Diagnostic should occur before; Reporting and analysis should occur after

Which of the following process capabilities is the most important to becoming a great training organization? A. Strategic Alignment B. Diagnostics C. Reporting and Analysis D. Portfolio Management

A. Strategic Alignment

Which of the following is a reason a business might invest in training? A. To satisfy board members B. To improve employee morale C. To reduce costs D. To create a corporate culture of cooperation

C. To reduce costs

Which of the following choices are the five best practices that contribute to achieving Strategic Alignment? Select all answers that apply. A. Develop consultative partnerships B. Customize training to meet needs C. Include post-training activities D. Define performance-success metrics E. Provide training in convenient places F. Collect data in a variety of ways G. Track course completions H.Establish agreed-upon objectives I. Learn the client’s business and culture K.Establish areas of expertise

A. Develop consultative partnerships B. Customize training to meet needs D. Define performance-success metrics H.Establish agreed-upon objectives I. Learn the client’s business and culture

Select the six best practices for the Diagnostics process capability from the following list: A. Conduct a systemic analysis B.Scale as the client’s needs grow C.Recommend solutions beyond training D. Track course completions E. Consult to create an integration plan F. Listen to uncover real needs G. Collect data in a variety of ways H. Leverage experience with clients I. Establish areas of expertise K. Identify competency gaps

A. Conduct a systemic analysis C.Recommend solutions beyond training F. Listen to uncover real needs G. Collect data in a variety of ways H. Leverage experience with clients K. Identify competency gaps

Select all statements that are true about the Diagnostics process capability. A. The results of the Diagnostics practices can be used to adjust the training function’s strategy. B. Recommendations resulting from data analysis should always include a training component. C. Diagnostics practices should influence Content Development practices. D. Diagnostics practices are used after an intervention to report learning outcomes. E. Diagnostics practices identify training gaps and methods to overcome them.

A. The results of the Diagnostics practices can be used to adjust the training function’s strategy. C. Diagnostics practices should influence Content Development practices. E. Diagnostics practices identify training gaps and methods to overcome them.

Select the eleven best practices associated with Content Development. A. Scale as client’s needs grow B. Consult to create an integration plan C. Make training engaging and interactive D. Develop consultative partnerships E. Use creativity or innovation in design F. Include post-training activities G. Customize training to meet needs H. Use research-based and reliable information I. Involve experts or thought leaders K. Establish areas of expertise L. Conduct a systemic analysis M. Track course completions N. Create easy-to-use support materials O. Transition materials to stakeholders P. Use blended methods for learning R. Use industry- and job-relevant examples S. Offer a wide range of topics T. Incorporate experiential activities U. Leverage post-training feedback to improve content

C. Make training engaging and interactive E. Use creativity or innovation in design F. Include post-training activities H. Use research-based and reliable information I. Involve experts or thought leaders N. Create easy-to-use support materials O. Transition materials to stakeholders P. Use blended methods for learning R. Use industry- and job-relevant examples T. Incorporate experiential activities U. Leverage post-training feedback to improve content

Select all of the following that are characteristics of training that is relevant to its intended audience. (Select 3 correct answers) A. Pertinent to the business B. Offered at convenient times C. Focused on application D. Offered in convenient places E. Sustainable

A. Pertinent to the business C. Focused on application E. Sustainable

Select all of the following choices that are true with respect to the Content Delivery process capability. A. Strong Content Delivery practices reinforce Content Development. B. Content Delivery practices deal solely with instructor-led training. C. Strong Content Delivery practices can overcome small flaws in Content Development. D. Content Delivery is most effective when it is centralized in one location. E. Content Delivery is what learners see and interact with during their training experiences.

A. Strong Content Delivery practices reinforce Content Development. C. Strong Content Delivery practices can overcome small flaws in Content Development. E. Content Delivery is what learners see and interact with during their training experiences.

Select the seven best practices associated with Content Delivery. A. Use knowledgeable/expert instructors B. Schedule instructors, materials, facilities C. Localize course to audience needs D. Scale training as clients’ needs grow E. Make courses available using a variety of methods F. Conduct a systemic analysis G. Provide training in convenient places H. Track course completions I. Provide training at convenient times K. Use skilled facilitators/presenters L. Establish areas of expertise

A. Use knowledgeable/expert instructors C. Localize course to audience needs D. Scale training as clients’ needs grow E. Make courses available using a variety of methods G. Provide training in convenient places I. Provide training at convenient times K. Use skilled facilitators/presenters

Select all of the following choices that are true about Reporting and Analysis. (Select 2 correct answers) A. The Reporting and Analysis process capability involves the measurement of learning outcomes. B. Reporting and Analysis happens at the front end of the training process. C. Reporting and Analysis provides a feedback mechanism to ensure the training function measures the right behaviors and performance data and reports results to clients and constituents. D. The Reporting and Analysis process capability is essentially the same as the Diagnostics process capability.

A. The Reporting and Analysis process capability involves the measurement of learning outcomes. C. Reporting and Analysis provides a feedback mechanism to ensure the training function measures the right behaviors and performance data and reports results to clients and constituents.

Select the seven best practices associated with Reporting and Analysis. A. Conduct a systemic analysis B. Develop meaningful dashboards or reports C. Collect direct and indirect cost data D. Assess or measure learning outcomes E. Assess or measure application on the job F. Develop consultative partnerships G. Track course completions, test, etc. H. Assess or measure business outcomes I. Use skilled facilitators/presenters K. Manage data from multiple sources L. Add new and refresh old material M. Establish areas of expertise N. Consult to create integration plan O. Collect feedback from learners and managers

B. Develop meaningful dashboards or reports C. Collect direct and indirect cost data D. Assess or measure learning outcomes E. Assess or measure application on the job H. Assess or measure business outcomes K. Manage data from multiple sources O. Collect feedback from learners and managers

Select all of the following choices that are included in best practices for Administration Services. (Select 2 correct answers). A. Managing course calendars B. Teaching virtual classes C. Recording certification completions D. Creating employee performance assessments

A. Managing course calendars C. Recording certification completions

Choose the five best practices associated with Administration Services: A. Establish areas of expertise B. Manage vendors and outsourced processes C. Track and reimburse tuition expenses D. Consult to create integration plan E. Track course completions, tests, etc. F. Develop consultative partnerships G. Conduct a systemic analysis H. Schedule instructors, course materials, facilities I. Register learners into courses

B. Manage vendors and outsourced processes C. Track and reimburse tuition expenses E. Track course completions, tests, etc. H. Schedule instructors, course materials, facilities I. Register learners into courses

The training organization must develop close partnerships with the organization’s IT staff and with its technology vendors to ensure that the training function selects the appropriate systems and integrates them properly. A. True B. False

A. True

Select the choices that are true about the Portfolio Management Process Capability. (Select 2 correct answers.) A. Training programs should focus on meeting specific business goals. B. The training organization should always establish and maintain a portfolio of course. C. The training organization should never establish and maintain a portfolio of courses; instead, they should offer individual programs that are specifically focused on meeting strategic business goals. D. Meeting employee or client onboarding needs or meeting regulatory or internal compliance needs are some examples of objectives where portfolios can be appropriate.

A. Training programs should focus on meeting specific business goals. D. Meeting employee or client onboarding needs or meeting regulatory or internal compliance needs are some examples of objectives where portfolios can be appropriate.

Select the five best practices associated with Portfolio Management. A. Manage data from multiple sources B. Offer a wide range of topics C. Provide certified/accredited courses D. Add new and refresh old material E. Consult to create an integration plan F. Involve experts or thought leaders G. Develop consultative partnerships H. Conduct a systemic analysis I. Establish areas of expertise K. Use a variety of methods or tools

B. Offer a wide range of topics C. Provide certified/accredited courses D. Add new and refresh old material I. Establish areas of expertise K. Use a variety of methods or tools