CPTM - Module 5 Flashcards
- Which is NOT one of the four Functional Process Groups that make up the Training Process Framework?
A. Technology
B. Delivery
C. Content
D. Strategic Alignment
E. Administration
D. Strategic Alignment
- The Training Process Framework prescribes how training functions should be organized and managed.
A. True
B. False
B. False
- Which of the following is NOT an Administration process in the Training Process Framework?
A. Strategic Planning
B. Materials Fulfillment
C. Marketing and Communications
D. Reporting and Metrics
E. Collaboration Tools
E. Collaboration Tools
- Which of the following is NOT a Delivery process in the Training Process Framework?
A. Classroom Support
B. Graphic Design
C. Instructor Development
D. Real Estate/Facilities
E. Instructor Recruitment
B. Graphic Design
- __________ processes are those related to creating, curating and managing content.
A. Technology
B. Content
C. Delivery
D. Administration
B. Content
- Because they are often candidates for sourcing externally, managing the processes for integrating ________ with internal systems is critical.
A. delivery
B. content
C. technology
D. administration
C. technology
- The Delivery functional process group describes processes related to managing the logistics and day-to-day operations of a training function.
A. True
B. False
B. False
- Which of the following processes is handled most effectively by internal resources?
A. Reporting and Metrics
B. Instruction
C. Portfolio Management
D. Client Relationship Management
D. Client Relationship Management
- Which of the following is NOT one of the three organizational models used most often for training organizations?
A. Federated
B. Centralized
C. Decentralized
D. Matrix
D. Matrix
- Which of the following is an advantage of a Centralized model for training department structure?
A. Efficient for organizations that have resources distributed across geographic areas
B. Promotes customization of content for different business units and functions
C. Provides greater consistency in how training processes and platforms are managed
D. Allows for quick responses and decision-making
C. Provides greater consistency in how training processes and platforms are managed
- Which of the following is an advantage of a Decentralized model for training department structure?
A. Standardizes processes across training departments
B. Provides pricing advantages with vendors
C. Facilitates development of enterprise-wide initiatives
D. Proximity helps facilitate collaboration with the business
D. Proximity helps facilitate collaboration with the business
- Which of the following is NOT an advantage of the Federated model for training function structure?
A. Provides efficiencies from shared services
B. Creates consistency around platforms and processes
C. Easily establishes enterprise-wide training strategies for all processes
D. Facilitates a learning plan that is strategically aligned to company goals
E. Quickly responds to respective business unit needs
C. Easily establishes enterprise-wide training strategies for all processes
- A ________ organizational model centralizes some processes and decentralizes others, which are managed within various lines of business.
A. Blended
B. Centralized
C. Decentralized
D. Federated
D. Federated
- A Centralized model for a training department is most appropriate for what type of company?
A. Large, geographically distributed company
B. Large company with multiple lines of business
C. Small company with few lines of business
D. Small company with multiple lines of business
C. Small company with few lines of business
- Which of the following is NOT true of a Decentralized model for training organizations?
A. Training is funded by its associated line of business.
B. Training goals are closely aligned with business unit goals.
C. Select processes and platforms are centralized.
D. Processes and programs can be replicated unnecessarily.
E. Training departments can become isolated within business silos.
C. Select processes and platforms are centralized.
Which of the following are benefits of using the Training Process Framework? (Select 2 correct answers.)
A. Prescribes which processes a training organization must have.
B. Provides standard terminology that improves supplier negotiations.
C. Provides standard terminology that improves internal communications.
D. Describes how to structure processes in a training organization.
B. Provides standard terminology that improves supplier negotiations.
C. Provides standard terminology that improves internal communications.
What is the definition of the technology process?
A. Processes associated with managing logistics and day-to-day operations of a training function
B. Processes associated with systems used to create, manage, and deliver training
C. Processes related to creating, curating, and managing content
D. Processes related to transferring information, including instruction and delivery of content
B. Processes associated with systems used to create, manage, and deliver training
Identify processes included in the Administration functional process group. (Select all that apply.)
A. Client Relationship Management
B. Vendor Management
C. Real Estate/Facilities
D. Strategic Planning
E. Integration
F. Assessments and Testing
A. Client Relationship Management
B. Vendor Management
D. Strategic Planning
F. Assessments and Testing
Which of the following processes are handled most effectively by internal resources?
A. Reporting and Metrics
B. Instruction
C. Portfolio Management
D. Client Relationship Management
D. Client Relationship Management
Identify processes included in the Delivery functional process group. (Select 4 correct answers.)
A. Classroom Support
B. Course Feedback
C. Instructional Design
D. Instructor Development
E. Instructor Recruitment
F. Content Curation
A. Classroom Support
B. Course Feedback
D. Instructor Development
E. Instructor Recruitment
Which of the following are true of a Centralized Model for training? (Select 2 correct answers).
A. Effective when business units need a lot of training customization
B. Generally most effective in small companies
C. Helps facilitate communication with individual business units
D. Provides consistency in process and platform management
B. Generally most effective in small companies
D. Provides consistency in process and platform management
Which of the following are true of a Decentralized Model for training? (Select 3 correct answers.)
A. Training is funded by its associated line of business.
B. Training goals are closely aligned with business unit goals.
C. Select processes and platforms are centralized.
D. Processes and programs can be replicated unnecessarily.
A. Training is funded by its associated line of business.
B. Training goals are closely aligned with business unit goals.
D. Processes and programs can be replicated unnecessarily.
Which of the following are true of a Federated Model for training? (Select 4 correct answers.)
A. Select processes and platforms are centralized.
B. Business units maintain their own training organizations.
C. This model is generally most effective in small companies.
D. Processes and programs can be replicated unnecessarily.
E. It can be difficult to execute enterprise-wide strategies not tied to centralized processes.
F. It creates consistency around shared platforms and processes.
A. Select processes and platforms are centralized.
B. Business units maintain their own training organizations.
E. It can be difficult to execute enterprise-wide strategies not tied to centralized processes.
F. It creates consistency around shared platforms and processes.
