Conflict avoidance, management and dispute resolution procedures Level 1 Flashcards

1
Q

PACT?

A

Professional Arbitration on Court Terms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the best way to avoid conflict?

A

Honesty, professionalism, respect, inclusion, transparency, cooperation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

How do you get unambiguous contracts?

A

Terms must be certain, agreement is complete, “what, when, how much” need to be explicitly defined, no ambiguous or vague

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

If you noted that there were ambiguities what would you do?

A

Reduce amendments, keep it concise, define any areas explicitly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

How does record keeping avoid conflict?

A

historical evidence which can be relied upon and not disputed. Shows reasoning for certain decisions, back up your actions. Also to show dates and correspondence to prove persons words or actions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How do engender cooperation?

A

Identify similar goals, transparency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What do you understand by the term ADR?

A

Alternative Dispute Resolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the different ADR processes?

A

Consumer redress mechanisms for business to consumer transactions (customer complaints), mediation, independent experts, arbitrators

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the principal differences between ADR procedures?

A

Consumer redress mechanisms for business to consumer transactions (customer complaints),

Business to business mechanisms are:
mediation, neutral third party who will assist parties to come to and manage the settlement of their dispute

independent experts, quicker and cheaper than arbitrator, less thorough

arbitrators, review evidence and determine outcome which is enforceable by the courts, agreed by both parties to arbitrate, decision by arbitrator, private process, Arbitration Act 1996

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Which ADR procedures are binding?

A

Adjudication, arbitration and litigation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Can you give me some examples of good practice associated with conflict avoidance?

A

regular reporting, record keeping, clear documentation, having a complaints handling procedure, PII, learning from experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Can you name the three pillars of dispute resolution?

A

negotiation, mediation by 3rd party, adjudication / litigation / arbitration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What current challenges has Covid and/or Brexit brought to Conflict avoidance and management?

A

Higher costs due to Brexit could contribute to more conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is Adjudication?

A

UK statutory dispute resolution procedure, simplified arbitration process, binding until determined by litigation or arbitration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly