Conduct, Rules, Ethics & Professional Practice Level 3 Flashcards
Unit 1 Colliers Business Park - Talk me through the example, and why you felt it necessary to give the advice you did?
Concerned that it could be seen as bribery, I informed the team of the company policy requiring Executive Manager Approval and recorded if it was accepted or not, was conscious of the RICS guidance.
Unit 1 Colliers Business Park - Was it your advice to accept the gift? If so, why?
No but it was accepted as it was of little value, can easily be interpreted as a small gift and didn’t benefit any party in any way in particular. Appropriate timing.
Unit 3&4 Colliers Business Park - What was your advice on how to handle the complaint?
Adhere to company policy, 2 stage process:
Manager has 10 days to resolve
2nd complaint then goes to corporate complaints officer and director
Stage 3 is to go to the local government ombudsman
RICS guidance is to respond within 21 days
Unit 3&4 Colliers Business Park - Why was it necessary to offer advice on the service charge when presumably its attached to the terms of the lease?
The complaint didn’t have knowledge of the lease terms
What are your Conduct, Rules, Ethics & Professional Practice Level 3 examples?
Unit 1 Colliers Business Park
In return for successfully relocating a tenant to a larger unit, they offered to supply the team with a free product. Keeping RICS guidance and the Council’s Code of Conduct in mind, I advised the team that we needed to register the gifts and ensure it could not be interpreted as bribery or a conflict of interest before accepting.
Units 3&4 Colliers Business Park
The tenant submitted a formal complaint regarding their service charge amounts. I acted as the liaison between the tenant and senior members of the Council, advising them on how we should handle the complaint according to our corporate complaints procedure. The issue was resolved by explaining in detail how our service charges are calculated.
