Communication and Negotiation Level 1

Question 1

What are the various negotiating techniques?

Answer 1

Compete (I win, you lose)
Collaborate (I win, you win)
Compromise (I win/lose some, you win/lose some)
Avoid (I lose, you lose)
Accommodate (I lose, you win)

Question 2

Which one do you favour?

Answer 2

Start with collaborate and move to compromise if necessary.

Question 3

How do you prepare for a negotiation?

Answer 3

assemble facts and evidence, examining possible weakness

Question 4

Can you be open and honest when negotiating?

Answer 4

Yes, must always be open, honest and not omit anything which could lead or mislead anyone, misrepresentation

Question 5

How do you change your style when dealing with clients, contractors and colleagues?

Answer 5

Clients more formal, offering advice and backing it up
Colleagues, more of a collaboration and working together

Question 6

What factors would you consider before commencing a critical negotiation?

Answer 6

Other parties goals, who would be best to negotiate, time limits, faster way to settle,

Question 7

How would you structure a professional report?

Answer 7

Intro, summary, contents, discussion detailing options or points of view, conclusion

Question 8

What would you consider before delivering a technical presentation to client team?

Answer 8

Setting, time limit, content, what do they want to know

Question 9

Can you give me examples of different negotiation styles you may employ dependent upon the particular issue at stake?

Answer 9

Border dispute requires impartiality, rent review requires a focus on gaining desired outcome

Question 10

What current challenges is Covid and/or Brexit bringing to Communication & Negotiation?

Answer 10

more remote work and meetings, need good IT skills and online meeting etiquette

Question 11

What is effective telephone etiquette?

Answer 11

Politeness, clarity of voice, giving others time to speak, not to discuss confidential info where others can hear