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nsg106 > communication yoost > Flashcards

communication yoost Flashcards

1
Q

The elements of the communication process include

A

referent
sender
receiver
message
channel
feedback

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2
Q

referent is

A

event or thought initiating the communication

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3
Q

channel is

A

method of communication

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4
Q

feedback is

A

response of the receiver

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5
Q

Modes Of Communication

A

verbal communication
non verbal communication

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6
Q

93% of communication is

A. verbal
B. nonverbal

A

nonverbal

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7
Q

how is body language conveyed?

A

Posture, stance, gait, facial expressions, eye movements, touch, gestures, appearance

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8
Q

If a patient sits with crossed legs or arms during an educational interaction with the nurse, the patient may be indicating a

A

lack of openness to or acceptance of the information being shared

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9
Q

The anthropologist Edward Hall developed the theory of

A

proxemics

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10
Q

proxemics is

A

study of the spatial requirements of humans and animals

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11
Q

proxemics distances and what they are

A

intimate space (0–1.5 feet)
personal space (1.5–4 feet)
social space (4–12 feet)
public space (12 feet or more)

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12
Q

Spoken words may be emphasized through

A

tone, volume, and the rhythm or rate of speech

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13
Q

Nurses engage in four basic types of professional communication:

A

intrapersonal, interpersonal, small-group, and public communication

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14
Q

Intrapersonal communication focuses on

A

personal needs and can influence a person’s well-being

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15
Q

Interpersonal communication takes place between

A

two or more people

and it may or may not have a stated goal or purpose

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16
Q

Interprofessional Communication is

A

communication among various members of the interdisciplinary health care team

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17
Q

SBAR stands for

A

situation, background, assessment, and recommendation

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18
Q

Ethical Implications is

A

maintaining the patient’s right to privacy to ensure that the Health Insurance Portability and Accountability Act (HIPAA) regulations are met

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19
Q

Professional role boundaries define

A

limits and responsibilities of individuals in a given setting

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20
Q

Communication in small groups focuses on

A

meeting established goals or the needs of group participants

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21
Q

Bruce Tuckman identified five phases of group development which are

A

forming, storming, norming, performing, and adjourning

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22
Q

During the forming phase, group members

A

rely heavily on the leader to identify the mission and goals of the group

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23
Q

The storming phase of small-group development may involve

A

personality conflicts among the group participants

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24
Q

Increased trust and openness emerge during the ______ phase

A

norming

25
Q

Interdependence emerges during the _________ phase
A.forming
B.storming
C. preforming

A

performing

26
Q

The ______ phase takes place as the small group disperses, having achieved the group’s goals

A

adjourning

27
Q

helping relationship develops through ongoing, purposeful interaction between a ________ and a _______.

A

nurse, patient.

28
Q

Phases of the Helping Relationship

A

orientation or introductory
working
termination

29
Q

nursing diagnoses commonly related to communication concerns include the following

A
  • Impaired Verbal Communication
  • Powerlessness
  • Risk for Powerlessness
  • Social Isolation
  • Situational Low Self-Esteem
  • Anxiety
  • Fear
30
Q

During the _______ phase, goals or outcome statements and nursing interventions are developed

A.orientation
B.working
C.termination

A

working

31
Q

Factors Affecting the Timing of Patient Communication

A

Pain or Anxiety
Location and Distractions

32
Q

Essential Components of Professional Nursing Communication

A

Respect
Assertiveness
Collaboration
Delegation
Advocacy

33
Q

Assertiveness in professional nursing communication means

A

ability to express ideas and concerns clearly while respecting the thoughts of others

34
Q

Social communication most often occurs among individuals

A

who know each other or who are getting to know each other informally

35
Q

social communication involves

A

mutual sharing of ideas
give advice
verbalize opinions
make judgments on the behavior of others

36
Q

The primary focus of therapeutic communication between a patient and nurse is

A

patient

37
Q

SOLER during active communication stands for

A

S encourages the listener to sit facing the patient

O reminds the nurse to maintain an open stance or posture while listening

L suggests that the listener lean toward the speaker, positioning the body in an open stance.

E refers to maintaining eye contact without staring

R reminds the nurse to relax.

38
Q

Verbal Techniques for Initiating and Encouraging Communication

A

Offering self
Offering self
Sharing observations
Giving information
Using open-ended questions or comments
Using focused questions or comments
Providing general leads
Conveying acceptance
Using humor
Verbalizing the implied
Paraphrasing or restating communication content
Reflecting feelings or emotions
Seeking clarification
Summarizing
Validating

39
Q

Nonverbal Techniques for Facilitating Communication

A

Active listening
Therapeutic touch

40
Q

Nontherapeutic communication is

A

hurtful and potentially damaging to interaction

41
Q

When individuals are under extreme stress or unable to comprehend and cope with the reality of a situation, they may use

A

defense mechanisms

42
Q

Nontherapeutic Communication examples

A

Asking “why” questions
Using closed-ended questions or comments
Changing the subject
Giving false reassurance
Giving advice
Giving stereotypical or generalized responses
Showing approval or disapproval
Showing agreement or disagreement
Engaging in excessive self-disclosure or comparing the experiences of others
Comparing patient experiences
Using personal terms of endearment
Being defensive

43
Q

Defense mechanism includes

A

Compensation
Denial
displacement
introjection
projection
rationalization
regression
repression
sublimation
suppression

44
Q

When communicating with a hearing-impaired patient

A

make sure the area is well lit
as little background noise as possible
Raising the voice level slightly
speaking clearly
Stay within 3 to 6 feet

45
Q

Consistent affirmative answers from hearing-impaired patients to the nurse’s questions may be an indication that

A

the patient is not hearing or understanding the information being shared

46
Q

Communication with a semicomatose or postoperative patient still partially anesthetized may be realized through

A

physical touch and hand squeezing and by observing for nonverbal signs

47
Q

If the patient grimaces when touched or moved or responds when asked to squeeze the nurse’s hand, communication is

A

established

48
Q

Quadriplegic patients who have a tracheostomy or who are on a ventilator may use ______ _______ and a variety of _________ or _____ ___________ to communicate

A

electronic devices
gestures
eye movements

49
Q

Defense mechanism: compensation

A

Using personal strengths or abilities to overcome feelings of inadequacy

50
Q

Defense mechanism: denial

A

Refusing to admit the reality of a situation or feeling

51
Q

Defense mechanism: displacement

A

Transferring emotional energy away from an actual source of stress to an unrelated person or object

52
Q

Defense mechanism: introjection

A

Taking on certain characteristics of another individual’s personality

53
Q

Defense mechanism: projection

A

Attributing undesirable feelings to another person

54
Q

Defense mechanism: rationalization

A

Denying true motives for an action by identifying a more socially acceptable explanation

55
Q

Defense mechanism: regression

A

Reverting to behaviors consistent with earlier stages of development

56
Q

Defense mechanism: repression

A

Storing painful or hostile feelings in the unconscious, causing them to be temporarily forgotten

57
Q

Defense mechanism: sublimation

A

Rechanneling unacceptable impulses into socially acceptable activities

58
Q

Defense mechanism: suppression

A

Choosing not to think consciously about unpleasant feelings

nsg106 (17 decks)

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