Communication/Values/Behavior

Question 1

Values

Answer 1

evolving judgments shaped by sources and experiences on what is important in life that govern one’s behaviors

Question 2

Glaser’s Three Realms

Answer 2

society, organization, and the individual

Question 3

Societal goals (G’s 3 Realms)

Answer 3

ensures a humane environment for individuals (ex. educational, political, economic systems)

Question 4

Concentric Ringed Individual

Answer 4

Conforms to society

Question 5

Social Deviant

Answer 5

Does not share values with society (ex. jehovah witnesses)

need to be empathized with to align goals

Question 6

Motivational Interviewing

Answer 6

appeal to patient’s other values to reframe a negative connotation

Question 7

effective communication strategies

Answer 7

listening, empathy, allowing for emotion, exploration of alternative perspectives

Question 8

Process (Communication Barriers)

Answer 8

(ex. sending, encoding, receiving)

Question 9

Semantic Communication Barriers

Answer 9

what is said and how it’s said

Question 10

Physical Communication Barriers

Answer 10

distance, walls, interruptions, noise