Communication

Question 1

How is communication between health care professionals

Answer 1

More goal related to get things done, to the point

Question 2

Elements of the communication process

Answer 2

Referent 
Sender
Receiver 
Message 
Channel 
Feedback 
Interpersonal variables 
Environment

Question 3

Referent

Answer 3

Stimulation that promotes communication

Question 4

Vocabulary

Answer 4

Using spoken or written words, be conscious to not use medical jargon to untrained ears

Question 5

Denotative and connotative meaning

Answer 5

Many words can have different meanings and understanding, be careful how you say things and approach patients

Question 6

Pacing

Answer 6

Conversations are more successful at am appropriate speed or pace

Question 7

Intonation

Answer 7

Tone of voice can dramatically affect the meaning of a message

Question 8

Clarity and brevity

Answer 8

Communication is effective when it is simple brief and direct.

“Where is your pain” is better than “I would like for you to describe for me the location of your discomfort”

Question 9

Personal appearance

Answer 9

Includes physical characteristics, facial expression, and dress and grooming.

Question 10

Posture and gait

Answer 10

Yes! Even how you carry yourself matters

Question 11

Eye contact

Answer 11

People usually see eye contact as a readiness to communicate and respect, however be aware that in some cultures eye contact can bring disrespect

Question 12

Territory and personal space

Answer 12

Nurses need to convey confidence, gentleness, and respect for privacy, especially actions that require intimate contact or involve a patients vulnerable zone.

Question 13

Intimate zone

Answer 13

0-18 inches

Question 14

Personal zone

Answer 14

18 inches- 4 feet

Question 15

Social zone

Answer 15

4-12 feet

Question 16

Public zone

Answer 16

12 feet- greater

Question 17

Vulnerable zone

Answer 17

Areas like face, neck and front of body

Question 18

Intimate zone

Answer 18

Areas like the genitalia and rectum

Question 19

Aphasia

Answer 19

Expressive or receptive

Cannot either express themselves or cannot interpret message correctly

Question 20

Dysarthria

Answer 20

Slurring of speech

Question 21

Non-English speakers

Answer 21

Always best to use an interpreter, not best idea to use family

Question 22

Ways to promote therapeutic communication

Answer 22

• Don’t multitask while patient is talking
• Actively listen don’t just sit there
• Demonstrate your presence by being in the moment
• use social conversation
• observe, ask, disclose things about you(carefully)

Question 23

Therapeutic communication techniques

Answer 23

• ask open ended questions
• provide information(don’t keep the patients information only to yourself and not to them)
• clarify
• focus on them
• silence

Question 24

Therapeutic communication

Answer 24

Therapeutic communication techniques are specific responses that encourage the expression feeling and ideas and convey acceptance and learning

Question 25

Sympathy

Answer 25

Concern, sorrow, or pity felt by the nurse for the patient.

“ I’m so sorry to hear about your mastectomy, it must be terrible to lose a breast”

Question 26

Empathy

Answer 26

The ability to understand and accept another persons reality, accurately perceive feelings, and communicate this understanding to the other.