Commuication

Question 1

What Are The Roles in the Shannon-Weaver Communication Model?

Answer 1

Sender, Encoder, Channel, Decoder, Receiver, and Noise
For example, a nurse (sender) is using a translation application (encoder) via a computer (channel) to speak to a home health client (receiver) who has questions about a piece of equipment, but the mobile device (decoder) the client is using has poor reception (noise) and they cannot understand the translated instructions provided.

Question 2

What are the concepts From the Schramm Model of Communication?

Answer 2

Sender, Receiver, and the Message
Schramm’s suggests that communication is an engaged process where the sender and receiver send messages back and forth and receive feedback.

Question 3

What are the forms of communication?

Answer 3

Verbal, Physical, Auditory, Emotional, and Energetic.

Question 4

What is therapeutic Communication?

Answer 4

Using active listening skills, empathy, and a desire to build a professional relationship with the client.

Question 5

What is emotional communication?

Answer 5

A form of communication that expresses feelings and emotions.

Question 6

Energetic communication is

Answer 6

The speaker’s presence or vibration that is expressed when communicating.

Question 7

What are the Modes of Communication?

Answer 7

There are four modes of communication: verbal, nonverbal, electronic, and written.

Question 8

What are the Styles of Communication?

Answer 8

Passive (no discomfort), Assertive (confidence), Aggressive (hostile), and Passive-Aggressive (indirect)

Question 9

Examples of Nontherapeutic barriers include

Answer 9

not listening to the client, dismissing what the client is saying, attempting to reassure or give advice, and challenging the client or disagreeing with what is being said.

Question 10

How do you respond to a client’s request for protected health information? // What is the definition of HIPAA

Answer 10

Explain to them the pcp will have to get the information over to them because of HIPAA. The Health Insurance Portability and Accountability Act’s purpose is to protect client privacy and personal health information.

Question 11

What are some Actions to Improve Communication with a Client Who Reports Hearing Loss?

Answer 11

Ask the client how they prefer to communicate and eliminate/minimize any background noise and distractions.
Ensure the assistive hearing device is working and the client is using it.
Before you speak, visually wave or lightly touch the client to get the client’s attention.
Do not exaggerate your words or raise your voice (unless requested to do so).
If the client lip reads, face them and keep your hands and objects away from your mouth.
Make appropriate eye contact, and do not turn away or walk around while communicating.
Understand that only 30% of lip reading is understood; therefore, be prepared to repeat information or questions.
Provide a sign language interpreter if necessary.
If an interpreter is present, speak directly to the client, not the interpreter, even if the client does not make eye contact with you. Pause occasionally to allow the interpreter time to translate accurately and completely. Provide real-time captioning and/or written material.

Question 12

What are the Identifying Factors Influencing Communication?

Answer 12

Psychosocial and Physiological Factors, Developmental and Cognitive Factors, Situational and Environmental Factors, Cultural and Demographic Factors

Question 13

You are the nurse for a 10-year-old client who has ASD. What communication skills and actions can you use to make the environment more comfortable for them?

Answer 13

You could be sure they are in a room farther away from the nurses’ station and entryways so it will be quieter. You could use bedside lighting rather than the overhead fluorescents. You should give short, clear instructions before actions, such as “Please give me your hand so I can check your IV.” You could also speak with their caregiver, if possible, to see where their communication deficits are and what behaviors they respond best to.

Question 14

What is dementia?

Answer 14

A cognitive disorder that can impair communication ability due to language and memory changes.

Question 15

What is down syndrome?

Answer 15

A developmental disorder that can cause physical, cognitive and communication deficits.

Question 16

What are some strategies you could use to Communicate With a Client Who Has Dementia?

Answer 16

Use Simple and Clear Language: Speak slowly and use short, simple sentences.
Maintain a Calm and Respectful Demeanor
Be Patient
Use Non-Verbal Cues
Validate Their Emotions
Avoid Correcting or Arguing
Use Memory Aids

Question 17

What is motivational interviewing?

Answer 17

Communication strategy that empowers the receiver to make positive changes.

Question 18

What is OARS? When is it used?

Answer 18

Mnemonic for motivational interviewing techniques: Open-ended questions, Affirmations, Reflective listening, Summarizing. Used As a motivational interviewing technique.

Question 19

What is the Use of Affirmations?

Answer 19

Positive comments that help build the receiver’s confidence.

Question 20

What are the Phases of the Nurse-Client Relationship?

Answer 20

Orientation, Identification, Exploitation, and Resolution
Throughout this interaction, the nurse acts as a guide to help the client receive the needed care.

Question 21

What does the orientation phase of the nurse-client relationship look like?

Answer 21

The initial phase in which the client reaches out to the nurse or other health care provider for help.

Question 22

What happens in the identification phase of the nurse-client relationship?

Answer 22

Identification occurs when the two establish a mutually respectful relationship.

Question 23

What happens in the exploitation phase of the nurse-client relationship?

Answer 23

Exploitation is the active phase of the relationship where the nurse educates the client to change the situation or behavior.

Question 24

What is the final phase of the nurse-client relationship what happens?

Answer 24

Resolution or termination, the client has had the issue resolved and the relationship between the nurse and client is terminated until the next event.

Question 25

What are Therapeutic Communication Techniques?

Answer 25

Active listening, Open ended questioning, restating, reflecting.

Question 26

What Actions Enhance Client’s Learning?

Question 27

Which Actions Resolve Barriers to Communication?

Answer 27

Communicating effectively and appropriately with clients who have to ensure the safe and effective delivery of care.

Question 28

Which Actions do you Take While Planning Client Teaching?

Question 29

How can you Communicate With a Client Who Is Nonverbal?

Question 30

How can you Communicate With a Client Who Speaks a Different Language Than the Nurse? // A nurse is planning to reconcile medications for a client who speaks a different language than the nurse. Which of the following actions should the nurse take?

Answer 30

Request assistance from the facility’s interpreter.

Question 31

What are the Methods to Enhance Communication?

Question 32

What are the four competencies for interprofessional collaborative practice?

Answer 32

1. Work with each other respectfully.
2. Utilize each other’s knowledge to care for clients and promote health.
3. Communicate effectively as a team to promote clients’ health.
4. Use effective dynamics and values within the team to develop.