Collaboration and Teamwork

Question 1

What is collaborative health care?

Answer 1

A client-centered approach where different health care teams come together and work toward a common goal.

Question 2

What are the essential aspects of collaborative health care?

Answer 2

Interprofessional team, Referrals and Consults, Discharge Planning, Interpersonal Interactions and Communication, Care Transitions and Continuity of Care

Question 3

What is an interprofessional Team?

Answer 3

A setting in which two or more professionals work together.

Question 4

What are the benefits of an interprofessional team?

Answer 4

Improved access to and coordination of health care services
Greater efficiency of client referral and client-care services
Increased quality of community health services
Decrease in complications, length of stay, sentinel events, mortality, and staff turnover

Question 5

What is TeamSTEPPS? Where does it come from or where/when is it used?

Answer 5

Team Strategies, Tools to Enchance Performance and Patient Safety. It is a recommended course to enhance performance of a team across the healthcare continuum.

Question 6

A provider formally proposing treatment with another provider, in a different specialty area, to determine best practices is known as what?

Answer 6

A Consultation

Question 7

Directing a client from a pcp to a specialist is known as

Answer 7

A referral

Question 8

Transition of a client from one provider to another is known as

Answer 8

Continuity of care

Question 9

Coordinating detailed planning or a client’s discharge, or change in level of care to alleviate gaps in treatment is referred to as?

Answer 9

Discharge planning

Question 10

What is included in discharge planning?

Answer 10

Determine what the home environment will be like, Medications, Client and/or caregiver education, Client and/or caregiver education, Follow-up appointments, When to call the provider, and Readiness for discharge.

Question 11

Person-to person communication skills within personal and professional relationships is known as what?

Answer 11

interpersonal communication

Question 12

Silos means

Answer 12

within their own professional discipline.

Question 13

A process involving the client and the interprofessional team working cooperatively to achieve a shared goal of quality care over time through the continuum of care is known as what?

Answer 13

Continuity of Care

Question 14

What are the methods of communication used between the interprofessional healthcare team members to promote optimal client outcomes?

Answer 14

Closed-loop communication, I-SBAR-R, and Handoff Reports.

Question 15

The use of standard terminology and procedures to make sure the message between sender and receiver is received, clarified and has been correctly interpreted. This is known as what?

Answer 15

Closed-loop communication

Question 16

Who assesses quality client safety and care of healthcare organizations?

Answer 16

The Joint Commision (TJC)

Question 17

I-SBAR-R stands for and is?

Answer 17

A standardized communication tool that delivers uniform information using an acronym.
I-Introduction
S-Situation
B-Background
A-Assessment
R-Recommendation
R-Read back

Question 18

A communication technique where one provider hands-off care of a client to another provider by a detailed and structured reporting method is known as what?

Answer 18

A handoff report.

Question 19

Receiving and Transcribing Provider Orders are included in

Answer 19

handoffs, transitions, and continuity of care.

Question 20

Upon receiving a provider’s prescription (order) for a client, verify or read back the information, and then document the information correctly in the client’s EHR. This is?

Answer 20

Transcribing prescriptions

Question 21

A provider verbally prescribing treatment, for a client, to another provider or nurse. Is a what?

Answer 21

Verbal prescription

Question 22

The transfer of care of a client to or between different health care providers or settings. This transition is which one?

Answer 22

Care transitions

Question 23

Hierarchy of professions or roles,
Lack of knowledge of health care team member’s role/title and scope of practice,
Poor communication or lack of communication,
Lack of trust in the competence of other team members,
Lack of cultural competency,
Inability to resolve conflicts,
Structural factors such as time
These are known as what?

Answer 23

Barriers to Collaboration

Question 24

What are the strategies to promote collaboration within the health care team?

Answer 24

Values/ethics
Roles and responsibilities
Interprofessional communication
Teams and teamwork
Zero-Tolerance Policy
Conflict Management/Negotiation :
Cognitive Rehearsal
Emotional Intelligence

Question 25

Mutual respect and shared values and shared decision making.

Answer 25

Values and Ethics

Question 26

Recognize the scope of practice of the various professions to address the needs of the client.

Answer 26

Roles and responsibilities

Question 27

Communication with clients and professionals from all disciplines that are contributing to the client’s care.

Answer 27

Interprofessional communication

Question 28

Use relationship-building principles to effectively deliver safe timely, efficient client-centered care

Answer 28

Teams and Teamwork

Question 29

A policy adopted by many organizations to describe null, or an absolute, no tolerance for incivility, bullying, harassment, or other acts of intimidation or violence in the workplace.

Answer 29

Zero-tolerance policy

Question 30

A method to settle disagreements peacefully and respectfully, through compromise, and accommodation to each other s needs, sharing goals, and avoiding competition with the other party

Answer 30

Conflict management

Question 31

An intellectual therapeutic technique where one envisions or visualizes an overwhelming, or an anxiety-producing situation.

Answer 31

Cognitive Rehearsal

Question 32

The ability to face, understand, and feel emotions, and act accordingly.

Answer 32

Emotional intelligence