Collaboration and Teamwork Flashcards
What is collaborative health care?
A client-centered approach where different health care teams come together and work toward a common goal.
What are the essential aspects of collaborative health care?
Interprofessional team, Referrals and Consults, Discharge Planning, Interpersonal Interactions and Communication, Care Transitions and Continuity of Care
What is an interprofessional Team?
A setting in which two or more professionals work together.
What are the benefits of an interprofessional team?
Improved access to and coordination of health care services
Greater efficiency of client referral and client-care services
Increased quality of community health services
Decrease in complications, length of stay, sentinel events, mortality, and staff turnover
What is TeamSTEPPS? Where does it come from or where/when is it used?
Team Strategies, Tools to Enchance Performance and Patient Safety. It is a recommended course to enhance performance of a team across the healthcare continuum.
A provider formally proposing treatment with another provider, in a different specialty area, to determine best practices is known as what?
A Consultation
Directing a client from a pcp to a specialist is known as
A referral
Transition of a client from one provider to another is known as
Continuity of care
Coordinating detailed planning or a client’s discharge, or change in level of care to alleviate gaps in treatment is referred to as?
Discharge planning
What is included in discharge planning?
Determine what the home environment will be like, Medications, Client and/or caregiver education, Client and/or caregiver education, Follow-up appointments, When to call the provider, and Readiness for discharge.
Person-to person communication skills within personal and professional relationships is known as what?
interpersonal communication
Silos means
within their own professional discipline.
A process involving the client and the interprofessional team working cooperatively to achieve a shared goal of quality care over time through the continuum of care is known as what?
Continuity of Care
What are the methods of communication used between the interprofessional healthcare team members to promote optimal client outcomes?
Closed-loop communication, I-SBAR-R, and Handoff Reports.
The use of standard terminology and procedures to make sure the message between sender and receiver is received, clarified and has been correctly interpreted. This is known as what?
Closed-loop communication
Who assesses quality client safety and care of healthcare organizations?
The Joint Commision (TJC)
I-SBAR-R stands for and is?
A standardized communication tool that delivers uniform information using an acronym.
I-Introduction
S-Situation
B-Background
A-Assessment
R-Recommendation
R-Read back
A communication technique where one provider hands-off care of a client to another provider by a detailed and structured reporting method is known as what?
A handoff report.
Receiving and Transcribing Provider Orders are included in
handoffs, transitions, and continuity of care.
Upon receiving a provider’s prescription (order) for a client, verify or read back the information, and then document the information correctly in the client’s EHR. This is?
Transcribing prescriptions
A provider verbally prescribing treatment, for a client, to another provider or nurse. Is a what?
Verbal prescription
The transfer of care of a client to or between different health care providers or settings. This transition is which one?
Care transitions
Hierarchy of professions or roles,
Lack of knowledge of health care team member’s role/title and scope of practice,
Poor communication or lack of communication,
Lack of trust in the competence of other team members,
Lack of cultural competency,
Inability to resolve conflicts,
Structural factors such as time
These are known as what?
Barriers to Collaboration
What are the strategies to promote collaboration within the health care team?
Values/ethics
Roles and responsibilities
Interprofessional communication
Teams and teamwork
Zero-Tolerance Policy
Conflict Management/Negotiation :
Cognitive Rehearsal
Emotional Intelligence
Mutual respect and shared values and shared decision making.
Values and Ethics
Recognize the scope of practice of the various professions to address the needs of the client.
Roles and responsibilities
Communication with clients and professionals from all disciplines that are contributing to the client’s care.
Interprofessional communication
Use relationship-building principles to effectively deliver safe timely, efficient client-centered care
Teams and Teamwork
A policy adopted by many organizations to describe null, or an absolute, no tolerance for incivility, bullying, harassment, or other acts of intimidation or violence in the workplace.
Zero-tolerance policy
A method to settle disagreements peacefully and respectfully, through compromise, and accommodation to each other s needs, sharing goals, and avoiding competition with the other party
Conflict management
An intellectual therapeutic technique where one envisions or visualizes an overwhelming, or an anxiety-producing situation.
Cognitive Rehearsal
The ability to face, understand, and feel emotions, and act accordingly.
Emotional intelligence
