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Metro Traineeship > Comms > Flashcards

Comms Flashcards

1
Q

What does Metro describe as ‘active listening’?

A

Where you make a conscious effort to understand not only the individual words but the complete message.

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2
Q

What is a barrier to active listening?

A

Distraction

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3
Q

What details must you give to identify yourself in a radio transmission?

A
  • TDN
  • Origin
  • Destination
  • Location
    -How to be contacted (Radio number)
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4
Q

How can you ensure you’ve heard someone’s message correctly, or they’ve heard yours?

A

Repeat it back

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5
Q

What is the benefit of the phonetic alphabet?

A

No two words sound alike, and only two have one syllable

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6
Q

What are the eight steps of making a TEC or REC call?

A
  1. “Emergency, emergency, emergency.”
  2. TDN and location
  3. State nature of emergency
  4. State if any lines are blocked/obstructed
  5. State if overheads need to be isolated
  6. type of assistance required
  7. Ask receiver to repeat back message
    (8. If required, call emergency services)
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7
Q

What does the first digit of a TDN signify?

A

The destination or type of service

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8
Q

What does the second digit of a TDN signift?

A

0 to 5, direct services
6 to 9, via city loop

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9
Q

What do the third and fourth numbers of a TDN signify?

A

Even numbers = Up trains
Odd numbers = Down trains

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10
Q

How do you use a Signal Post Telephone?

A

Raise the handset and wait for an answer

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11
Q

Who answers a Signal Post Telephone?

A

Signaller

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12
Q

Who answers the Signal Post Telephones in the MURL?

A

Area Manager

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13
Q

PABX/Internal phones:
What extensions are the 1 and 5 digits used to dial internally?

A

1 = 9619
5 = 9610

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14
Q

Flinders St Operational Telephones:
What are the two buttons on a platform phone at Flinders St?

A
  • Flinders St Control Room
  • Metrol
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15
Q

How far apart are MURL telephones placed?

A

Every 150 metres.

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16
Q

How do you answer the MURL phones?

A

Press red button beneath box

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17
Q

What to do if the blue MURL lights flash?

A
  • Bring train to stop using normal brakes
  • Contact Area Controller using DTRS, portable radio or MURL telephone
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18
Q

What is a SEPAC Telephone?

A

Dedicated phone direct to Train Controller at Metrol, located at platforms and signal boxes. Ask Station Staff if you need to use it.

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19
Q

How can you call the driver of another train directly?

A

Through the DTRS using either their TDN or motor number

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20
Q

What happens if you receive an SMS on your fixed DTRS

A

Report it immediately to the Train Controller at Metrol

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21
Q

The DTRS is the primary communication device between the driver and…?

A
  • Train Controllers
  • Area Controllers
  • Signallers
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22
Q

Calls from Train Controllers, Area Controllers and Signallers to the Fixed Train Radio will automatically answer after…?

A

4 seconds

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23
Q

Calls to the Portable Radio will automatically answer after…?

A

2 seconds

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24
Q

When should you answer your DTRS, Portable Radio or Metro-issued Mobile Phone?

A

When it is safe to do so

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25
Q

When must you test a cab radio and what is the number?

A

Test the DTRS when:
- Prepping train
- Suspected radio fault
- After a DTRS fault has been rectified.

Number is: 849 801

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26
Q

If the train loses overhead power, how long will the DTRS and PA systems operate for?

A

Aprox. 2 hours

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27
Q

How long until a TDN automatically deregisters and how do we do it manually on a fixed radio?

A

Times out after 4 hours.

To manually de-register, press the TD button and select ‘confirm de-registration’.

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28
Q

How do we change the channel on the DTRS from DTR to LTR?

A

Pressing the LTR button on the Cab Fist Microphone (below the push-to-talk button)

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29
Q

When must a driver take the portable radio out of the cradle? (5)

A
  • Performing fault finding
  • Preparing a train
  • Dealing with on-train emergency
  • Carrying out actions to protect an obstructed line
  • Carrying out duties associated with the rescue of a failed train
30
Q

Who must a driver report a lost/stolen radio to?

A

Duty Manager

31
Q

What to do if TDN has failed in both the cab and portable radios?

A

Call the Train Controller and inform them of your Metro-issued mobile phone number

32
Q

How to unlock the portable radio?

A

Press the star, followed by OK.

33
Q

How long until the keypad on the portable radio locks and the screen turns off?

A

Keypad lock = 90 seconds
Screen off = 60 seconds

34
Q

What are numbers 1 to 3 on the Portable Radio Shortcuts?

A
  1. Train Controller
  2. Not in use
  3. Area Controller
35
Q

What are numbers 4 to 6 on the Portable Radio Shortcuts?

A
  1. DAO
  2. PD’s help desk
  3. Fleet Controller
36
Q

What are numbers 7 to 9 on the Portable Radio Shortcuts?

A
  1. Local call
  2. Maintenance
  3. TEC - Emergency
37
Q

How to enter TDN on portable radio?

A

Unlock phone, press small green shortcut key twice, enter TDN and press OK

38
Q

How to de-register TDN on portable radio?

A

Unlock phone, press yellow button 3 times.

39
Q

How to call 000 from a portable radio?

A

90 000

40
Q

On a fixed DTRS, how long do you need to press the REC/TEC buttons to activate?

A

0.5 seconds

41
Q

If the REC button isn’t working, how else can you make a REC call?

A

Through the ‘menu’ button on the DTRS.

42
Q

How do you speak once you’ve made a REC call and it has connected?

A

Press the PTT button (foot pedal or fist mic)

Do not speak until the word ‘speak’ appears in the upper right-hand corner under the TDN.

43
Q

Who can close a REC call?

A

Only the call initiator or Metrol (NEVER cancel a REC yourself as a driver)

44
Q

How to make a REC call on a Portable Radio?

A

Press the red REC button for 2 continuous seconds.

Once the screen changes to red you must press the PTT button to confirm REC status within 2 seconds or call will not be made.

45
Q

Receiving a REC call – how long until it automatically answers?

A

5 seconds

46
Q

What must you do if you receive a REC call?

A

Stop immediately using normal brakes and listen to REC transmission.

47
Q

What must you do if no transmission is received following a REC call?

A

If no transmission received:
Remain stationary for 1 minute then proceed at extreme caution to either
a) the first signal displaying STOP
b) the next station
c) before a point of danger

DO NOT enter the MURL unless instructed by the train controller

48
Q

REC involving VLine or freight lines:

A

Metro driver must use the LTR function of the DTRS fist microphone to warn non-MTM trains and instruct them to stop.

(LHS button, next to ‘M’)

49
Q

How long without transmission will a LTR channel revert back to DTRS?

A

10 seconds

50
Q

How to make TEC call on portable radio?

A

With keypad unlocked, press 9 and the green ‘send’ key.

51
Q

(DTRS) If you’re on hold to Metrol and need to escalate to a TEC or REC, how do you cancel the initial call?

A

Press the X button

52
Q

What is the difference between a TEC and a REC?

A

A REC involved multiple lines, a REC only affects your line/train

53
Q

When can a Train Controller make group calls to drivers? (3)

A

1) to inform of a CAN
2) Updates to network operations
3) Advising drivers to return to normal after a REC

54
Q

How to make a local call using the DTRS

A

1) Press menu
2) Press 1
3) Press the tick button
4) use the ‘push to talk’ button

55
Q

How to make a local call on the portable radio

A

1) unlock phone
2) Press key 7
3) Press green dial button

56
Q

How to make TDN or MCN calls from the fixed DTRS:

A

1) Press ‘menu’
2) Press ‘3’ for calls
3) In sub-menu press 1 to call by TDN or 2 to call by MCN and then tick
4) Enter the TDN or MCN and then tick

57
Q

How to call Train Controller from fixed DTRS?

A

Either the ‘T’ button, or select Menu, 3, then 6, then tick.

58
Q

How to call the Area Controller from the DTRS?

A

Press the ‘A’ button, or select Menu, then 3, then 7, then tick

59
Q

How to call the DAO from the fixed DTRS?

A

Press the ‘chair’ button, or select ‘menu’ then 3, then 8, then tick.

60
Q

How to initiate a self-test of the DTRS radio? (if suspected fault)

A

Press menu
then scroll to 7 - test
then scroll to 5 - self-test
then tick

61
Q

What to do if cab radio fails?

A

Report the fault as per the Fault Management Protocol

Use the portable as the primary train radio

62
Q

What to do if portable radio also fails?

A

Report fault to Duty Manager

Continue in service using Metro-issued mobile phone

Seek replacement ASAP

63
Q

Can a portable radio be answered while the train is in motion?

A

No.

64
Q
A
65
Q

What does the ABC of Safety Critical Communications stand for?

A

Accurate
Brief
Clear

66
Q

Over comms, how do you signify you have finished speaking and are waiting for a reply?

A

“over”

67
Q

Over comms, how do you signify that a conversation is finished?

A

“Out”

68
Q

When can a portable radio be used within the driver’s cab of a train?

A

When it is being used as the primary radio?

69
Q

What should you do if a call fails to connect?

A

Report it as a fault.
Further attempts on other forms of communication must be used

70
Q

On an LTR call, what is the maximum continuous transmission time?

A

30 seconds

Metro Traineeship (32 decks)

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