Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Esthetics > Client Care > Flashcards

Client Care Flashcards

1
Q

What are some ways to greet someone professionally?

A

Friendly smile
Direct eye contact
Shake hands
Welcome them warmly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

The _____ is often the first contact a client has with you or your business.

A

Telephone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

A nonverbal gesture that shows someone has your undivided attention and demonstrates personal confidence.

A

Eye contact

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the first step of the service wheel?

A

Greeting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is the most personal of the five senses and lowers blood pressure, relieves stress, and promotes comfort?

A

Touch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

In a professional setting, what tone of voice is preferred?

A

Firm and low key tone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are some words that describe a professional tone?

A

Confident, calm, respectful, and non judge mental

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is he second phase of the service wheel?

A

Ask, analyze, and assess

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What form should a client fill out at the beginning of their visit?

A

Client consultation form

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The client consultation form contains what information?

A

Personal info, medical history, personal skin evaluation, professional skin evaluation, and treatment record

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What section of the client consultation form contains information on allergies, medications, recent surgeries, etc?

A

Medical history

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

A substance likely to cause an allergic reaction.

A

Allergen

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Allergens that are caused by colors and fragrances.

A

Cosmetic ingredient allergens

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Allergens caused by pollen, mold, animal dander and saliva, food, etc.

A

Environmental allergens

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What ingredient in sunscreen is a common allergen?

A

PABA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What habit robs skin of its nutrients and oxygen and causes the skin to be sallow, gray, or yellow with premature wrinkles.

A

Smoking

17
Q

Protects the skin care center from claims related to accidents or dangers.

A

Client release statement

18
Q

The skin is thinner and more delicate here and should be checked for discoloration, puffiness, and fine delicate lines.

A

Eye area

19
Q

The skin of this area should be checked for pore size, freckling, sun damage, and telangiectasia.

A

Cheek area

20
Q

The skin of this area should be checked for clogged pores and breakouts.

A

Chin area

21
Q

The skin of this area should be checked for discoloration, sun damage, pore size and deep wrinkles from facial movements.

A

Forehead area

22
Q

The third phase of the service wheel.

A

Agreement

23
Q

What are some steps of the agreement phase?

A

Summarize and explain treatment
State the cost of service
Gain client feedback
Ensure agreeable with client

24
Q

Always perform the service with ______.

A

Intention

25
Q

What is the fourth phase of the service wheel?

A

Delivery

26
Q

This phase of service is also known as the feature and benefit phase.

A

Delivery

27
Q

The last step of the service wheel is?

A

Completion

28
Q

The phase of service that solicits feedback, recommends a home care regimen, retails, and schedules their next appointment.

A

Completion

29
Q

Asking the client to book another appointment in advance is known as?

A

Rebooking or prebooking

30
Q

The way clients take care of their skin at home accounts for __% of the condition of their skin.

A

80

31
Q

You should strive to acquire __-__% more new clients each week.

A

15-20%

32
Q

The best form of advertising in customer service businesses.

A

Word of mouth

33
Q

What are the two primary reasons to follow up with a client after a treatment?

A

To check the condition of their skin after the treatment.

To check on the clients satisfaction with any products purchased.

34
Q

Follow up with clients should be done within __ hours of the service.

A

72

35
Q

What are some ways to follow up with a client?

A

Care calls and thank you notes

Esthetics (15 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions