Citizen Complaints

Question 1

Retention for citizen complaint investigation?

Answer 1

Shall be destroyed after 5 years

Question 2

Retention for Corrective documentation from citizen complaint?

Answer 2

Shall be removed from file after 3 years

Question 3

Levels of review for citizen complaint?

Answer 3

Area -> Division (can be original) -> BIA

Can appeal to higher level but BIA is final

Question 4

Corrective action for complaint? (Censurable documents)

Answer 4

Request for AA
Form 2
MOD
MOF

Question 5

Can you record citizen complaint interviews?

Answer 5

Complainant, only if they are recording

Officer, only with permission

Question 6

Time-frame to complete citizen complaints?

Answer 6

60 days from citizen or BIA
30 days from legislative

Question 7

Claim of monetary damage? (Which form, how much)

Answer 7

Shall issue 287 (Claims of $1000 or less)

Question 8

How long to respond with acknowledgement of complaint?

Answer 8

5 business days unless interim letter was given in person

Question 9

What to advise citizen if making complaint about non-uniformed employee?

Answer 9

Shall refer complainant to website and advise libraries offer free internet

Question 10

Five findings of complaints? (SUUDE)

Answer 10

Sustained
Unintentional error
Undetermined/no finding
Departmental
Exonerated

Question 11

What forms SHALL be issued to complainant?

Answer 11

240b (uniformed) and 240d (non-uniformed)

Question 12

Corrective documentation findings that can be placed in personnel file? Other findings go where?

Answer 12

Sustained and Unintentional error
Others remain with complaint file

Question 13

Employee may request in writing a copy of the complaint investigation. Employee shall sign __. Other employees’ identifying info shall be __.

Answer 13

Memo acknowledging confidential
Redacted