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Organizational Behaviour > Chp 8 - Trust, Justice, and Ethics > Flashcards

Chp 8 - Trust, Justice, and Ethics Flashcards

1
Q

This defines “reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.”

A

Reputation

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2
Q

Reputation depends on___

A

Trust

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3
Q

Define Trust?

A

defined as the willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.

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4
Q

What does Justice reflect?

A

reflects the perceived fairness of an authority’s decision making.

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5
Q

High level of justice means that employee believe that decision outcomes are __ and _____ are designed and implemented in fair manner.

A

Fair and decision making process

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6
Q

What does ethics mean?

A

reflects the degree to which the behaviours of an authority are in accordance with generally accepted moral norms.

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7
Q

When employees perceive high levels of ethics, they believe that things are being done the way they ___ or ____ done?

A

Should be or ought to be

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8
Q

What are the 3 types of trust?

A
  1. Disposition Based trust
  2. Cognition based trust
  3. Affect Based trust
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9
Q

Out of the 3 type of trust this describes “your personality traits include a general propensity to trust others”

A

Disposition based trust

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10
Q

Out of the 3 type of trust this describes “your trust is rooted in a rational assessment of the authority’s trustworthiness”

A

Cognition based trust

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11
Q

Out of the 3 type of trust this describes “your trust depends on feelings toward the authority that go beyond any rational assessment.”

A

Affect based trust

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12
Q

Disposition based trust branches to and that factor is defined as?

A

Trust propensity (propensity- general expectation that the words, promises, and statements of individuals and groups can be relied upon.)

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13
Q

Trust propensity shaped by what three things?

A
  1. Childhood experience
  2. Genetics
  3. Experience in later life and national culture
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14
Q

Three branches of cognition based trust?

A
  1. Ability
  2. Benevolence
  3. integrity
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15
Q

With Cognition based trust we slowly gain____

A

Trustworthiness (defined as the characteristics or attributes of a trustee that inspire trust.)

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16
Q

Cognition trust is driven by authority’s______?

A

Track record

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17
Q

Why does ability matter for trust?

A

Its the extent to where we believe that a personn skills, competencies, and areas of expertise that enable an authority to be successful in some specific area. Doctor GREY EYES!

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18
Q

What is benevolence?

A

benevolence, defined as the belief that the
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authority wants to do good for the trustor, apart from any selfish or profit-centred motives.

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19
Q

What is integrity?

A

defined as the perception that the authority adheres to a set of values and principles that the trustor finds acceptable.
WALK THE TALK BABY!

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20
Q

All three trust are independent and they don’t impact the other. T or F?

A

False. They build on each other.

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21
Q

Disposition based trust our willingness to be vulnerable has little to do with the authority and more to do with our genes and our early life experiences. T or F?

A

TRueeeeeee

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22
Q

What does Justice mean?

A

trustworthy. Justice provides that sort of behavioural evidence, because authorities who treat employees more fairly are usually judged to be more trustworthy.

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23
Q

What are the 4 types of Justice rules?

A
  1. Distributive
  2. Procedural
  3. Interpersonal (Interactional)
  4. Informational (Interactional)
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24
Q

What does distributive justice mean?

A

Reflects the perceived fairness of decision making outcomes.
we care about how the outcome is allocated.
(Pay, promotion are allocated using proper norms)

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25
Q

Three subset of distributive justice rules?

A
  1. Equity (Going to the most merit)
  2. Equality (all employee have the same chance of getting outcome)
  3. Need (If the employee with financial difficulty will get overtime pay)
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26
Q

What does procedural justice rules mean?

A

Reflecsts the perceived fairness of decisions making process.

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27
Q

What are the 6 subsets of procedural justice rules?

A
  1. Voice
  2. Correct ability
  3. Consistency
  4. Bias suppression
  5. Representativeness
  6. Accuracy
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28
Q

This answers “Do procedures build in mechanisms for appeals?”

A

Correct ability

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29
Q

This answers “Are procedures consistent across people and time?”

A

Consistency

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30
Q

This answers “Do procedures consider the needs of all groups?”

A

Representativeness.

31
Q

The two subset of Interpersonal justice rules?

A

Respect
Propriety (Refrain from improper remarks)

32
Q

Interpersonal justice is what?

A

Its perceived fairness of the treatment received by employees from authorities.

33
Q

Extreme case of interpersonal injsutice lead too?

A

Abusive supervision

34
Q

Informational justice can be defines as

A

Perceived fairness the communications provided to employees from authorities. Be nice and honest.

35
Q

Two subset of informational justice rules?

A
  1. Justification (explain procedure thoroughly)
  2. Truthfulness
36
Q

Procedural justice was a stronger predictor of satisfaction with supervision, job satisfaction, and commitment than distributive justice? T or F?

A

Truee

37
Q

Procedural justice has huge impact when outcome is high. but when they are bad the procedural justice is not important.T or F?

A

Procedural justice has little impact on reactions when outcome favourability is high.
However, when outcomes are bad, procedural justice becomes enormously important.

38
Q

All 4 types of Justice can be used to describe how fairly employees are treated by authorities. T or F

A

True. And it strong correlation with employee trust level.

39
Q

What does ethics explain?

A

ethics seeks to explain why people behave in a manner consistent with generally accepted norms of morality, and why they sometimes violate those norms.

40
Q

What are the two threads of ethics?

A
  1. Prescriptive (how people ought to act using various codes and principles)
  2. Descriptive (how people tend to act based on certain individual and situational characteristics.)
41
Q

Unethical behaviour can be directed at which 4 things?

A
  1. Employees
  2. Customers
  3. Financiers
  4. Society
42
Q

List two example of unethical behaviour toward: Employee, Customers, Financiers, and Society

A
  1. Employee (discrimination, harassment, health/safety violations, ignoring labour laws)
  2. Customers (invading privacy, violating contract terms, using false advertising, fabricating test results)
  3. Financiers (False info, misuse info, trading securities based on inside information)
  4. Society (violating environmental regulations, exposing the public to safety risks, business with 3rd parties)
43
Q

What is merely ethical behaviour?

A

Behaviour that stick to some minimally accepted standard of morality

Example: obeying labour laws and complying with formal rules and contracts.

44
Q

What is especially ethical behaviour?

A

behaviours ones that exceed some minimally accepted standard of morality.

45
Q

Whistle blowing when former employee exposes the moral and legal actions by their organization.

A

which occurs when former or current employees expose illegal or immoral actions by their organization.

46
Q

What are the 4 component of the ethics model?

A
  1. Moral Awareness
  2. Moral Judgement
  3. Moral Intent
  4. Ethical behaviour
47
Q

What does the 4 component model mean?

A

Ethical decision making argues that ethical behaviours result from a multistage sequence beginning with moral awareness, continuing on to moral judgment, then to moral intent, and ultimately to ethical behaviour,

48
Q

This defines which part of the 4 model “which occurs when an authority recognizes that a moral issue exists in a situation or that an ethical code or principle is relevant to the circumstance.”

A

Moral Awaraness

Shein clothes

49
Q

This defines which part of the 4 model “captures the degree to which an issue has ethical urgency.”

A

Moral intensity

50
Q

Moral intensity is driven by two general concern which are?

A
  1. A particular issue is high in moral intensity if the potential for harm is perceived to be high.
  2. A particular issue is high in moral intensity if there is social pressure surrounding it.
51
Q

An act is violates a clear social norm is more morally intense than an act that seems similar to what everyone else is doing. T or F?

A

True

52
Q

This defines which part of the 4 model “ captures the degree to which people chronically perceive and consider issues of morality during their experiences.”

A

Moral Attentiveness

53
Q

Moral attentiveness pay more attention to stimuli that are ______, ________, and ________

A

significant, vivd, and recognizable.

54
Q

What influences moral judgement?

A

Cognitive moral development

55
Q

what is cognitive moral development theory?

A

theory argues that as people age and mature, they move through various stages of moral development-each more mature and sophisticated than the prior one.

56
Q

What are the three stages of moral development?

A
  1. Preconventional stage
  2. Conventional stage
  3. Principled stage
57
Q

Explain preconventional stage.

A

Right versus wrong is viewed in terms of the consequences of various actions for the individual.
Childern.

58
Q

Tell me explain conventional stage.

A

right versus wrong is referenced to the expectations of one’s family and one’s society.

Seek approval of friends/family with stereotypes

59
Q

Tell me principled stage.

A

Right versus wrong is referenced to a set of defined, established moral principles.

60
Q

This defines which part of the 4 model “reflects an authority’s degree of commitment to the moral course of action.”

A

Moral Intent

Want to act ethically

61
Q

What explains the ability of some people to resist situational pressures and stay true to their moral judgement?

A

Moral identity

62
Q

When morality is not an important piece of their identity their moral principles have no relationship with their actual behaviour. T or F?

A

True

63
Q

When authorities are morally aware, when they have sophisticated ______, and when they possess strong moral intent, chances are their actions will tend to ____

A

moral judgement, Ethical

64
Q

Treating employees fairly itself is an _____

A

ethical act

65
Q

Employees who don’t trust their authorities have_____?

A

Economic exchange

66
Q

Economic exchange is?

A

Relationships that are based on narrowly defined, quid pro quo obligations that are specified in advance and have an explicit repayment schedule.

67
Q

What is social exchange?

A

relationships develop based on vaguely defined obligations that are open-ended and long-term in their repayment schedule.

67
Q

impersonal and resemble contractual agreements in that employees agree to fulfill the duties in their job description in exchange for financial compensation. This is Economic or social exchange?

A

Economic exchange

68
Q

Social exchange is when you go above and beyond their duties in exchange for fair and proper treatment by authorities. Is this economic or social exchange?

A

Social Exchange

69
Q

What is Corporate social responsibility?

A

a perspective that acknowledges that the responsibilities of a business encompass the economic, legal, ethical, and citizenship expectations of society.

70
Q

What are the 4 components of CSR?

A

legal, ethical, citizenship and economic

71
Q

Which of the 4 component of CSR is this, “The ………… of corporate social responsibility argues that organizations have an obligation to do what is right, just, and fair and to avoid
harm.”?

A

Ethical component

71
Q

Which of the 4 component of CSR is this “must fulfill their _____ responsibilities to their employees and their shareholders.”

A

Economic responsibility

71
Q

Which of the 4 component of CSR is this, “……. represents society’s codification of right and wrong and must therefore be followed”?

A

Legal Responsibility

Organizational Behaviour (14 decks)

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