Chp 3 Organizational Commitment

Question 1

Organizational Commitment

Answer 1

as the desire on the part of an employee to remain a member of the organization.

needed because it cost to lose workers

Question 2

what are the 3 type of commitment?

Answer 2

Affective commitment
Continuance Commitment
Normative Commitment

Question 3

What does Affective commitment mean?

Answer 3

An employee’s desire to remain a member of an organization due to a feeling of emotional attachment

Question 4

What is the Social Network?

Answer 4

It is rating co workers based on frequency on how much you communicate with them

Question 5

Erosion model defined as

Answer 5

that employees with fewer bonds will be most likely to quit the organization.

Question 6

Social Network Model

Answer 6

suggests that employees who have direct linkages with “leavers” will themselves be more likely to leave.

Question 7

EXPLAIN the difference between Erosion Model and Social Influence mode?

Answer 7

Employee with fewer bonds are more likely to quit
compared
to employees that will leave because the person they are liked to left so they are inclined to do the same

Question 8

Definition Continuance commitment?

Answer 8

An employee’s desire to remain a member of an organization due to an awareness of the costs of leaving.

Question 9

What does Embeddedness mean to an employee?

Answer 9

An employee’s connection to and sense of fit in the organization and community.

Question 10

Definition of Normative Commitment

Answer 10

An employee’s desire to remain a member of an organization due to a feeling of obligation

Question 11

Focus of Commitment

Answer 11

The people, places, and things that inspire a desire to remain a member of an organization
Like work team, company, co workers and manager may be your focus and keep you drawn

Question 12

Forms of Commitment in Combination

Answer 12

All three feeling of commitment can happen and research shows that it is important.

Question 13

Withdrawal Behaviour

Answer 13

defined as a set of actions that employees perform to avoid the work situation-behaviours that may eventually culminate in quitting the organization.

Question 14

What are the 4 primary response to negative events

Answer 14

1. Exit
2. Loyalty
   Vs
3. Voice
4. Neglect

Question 15

Define Exit?

Answer 15

active, destructive

ends or restricts organizational membership.

Question 16

Define Voice

Answer 16

ACtive, constructive

Attempt to improve situation

Question 17

Define loyalty

Answer 17

Passive, constructive

Maintain public support but privately hope things to get better

Question 18

Define Neglect

Answer 18

passive, destructive

Interest and effort decline

Question 19

What does organizational commitment expect when dealing with negative event?

Answer 19

decrease the chance of responded of exit and neglect and increase voice and loyalty

Question 20

What are the 5 actions of Psychological withdrawal (mental Escape) ?

Answer 20

1. Daydreaming
2. Looking busy
3. Cyberloafing (Using internet for personal enjoyment)
4. Socializing
5. Moonlighting
   (Using work time to do something else)

Question 21

What are the 5 actions of Physical Withdrawal (Physical Escape)?

Answer 21

1. Tardiness
2. Long breaks
3. Missing meeting
4. Absenteeism (Miss work)
5. Quitting

Question 22

What is the independent model?

Answer 22

various withdrawal behaviours are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees.

Question 23

What is the compensatory model?

Answer 23

various withdrawal behaviours negatively correlate with one another-that doing one means you’re less likely to do another.

Question 24

What is the progression model?

Answer 24

various withdrawal behaviours are positively correlated. Eventually will escalate

Question 25

2 trend factors that affect commitment?

Answer 25

Diversity of workforce
Changing Employee

Question 26

Three ways employee view relationship with their employer

Answer 26

Psychological contracts
Transactional contracts
Relational contracts

Question 27

Define Psychological contracts

Answer 27

reflect employees’ beliefs about what they owe the organization and what the organization owes them.

Question 28

Define Transactional contracts

Answer 28

that are based on a narrow set of specific monetary obligations

Employee owe attendance and protection of info
Organization owe pay and upgrade

Question 29

Define Relational contracts

Answer 29

based on a broader set of open-ended and subjective obligations

employee owes loyalty and the willingness to go above and beyond; the organization owes job security, development, and support).?2

Question 30

What can company do to increase loyalty?

Answer 30

Perceived organizational support: the degree to which employees believe that the organization values their contributions and cares about their well-being

Question 31

Way to create Affective commitment

Answer 31

Create chances to increase bonds between employees
Example Party!

Question 32

Way to create continuance commitment?

Answer 32

Create salary and benefit package that create a financial need to stay.

Works but little payoff for job performance and citizenship behaviour

Question 33

ways to create Normative commitment

Answer 33

provide various training and development opportunities for employees, which means investing in them to create the sense that they owe further service to the organization.

Question 34

“These contracts are shaped by the recruitment and socialization activities that employees experience, which often convey promises and expectations that shape beliefs about reciprocal obligations.” Out of the 3 type of contracts which one is this one?

Answer 34

Psychological contracts

Question 35

Which of the contracts breach leads to psychological and physical withdrawal

Answer 35

Psychological contracts

Question 36

However, trends such as downsizing, use of temporary workers, and outsourcing may also cause employees to define their contracts in more?

Answer 36

Transactional contracts