Chp 2 - Job performance

Question 1

What is the definition of Job Performance?

Answer 1

Include behaviour within control of employee and contribute to achieving organizational goals and boundary for behaviour not in control and does not affect job performance

Question 2

What are the 5 reasons why looking at results as the primary indicator of job performance creates problems?

Answer 2

Gives inaccurate picture of the employee because they are more than the final objective .

Managers could create bottom line mentality which results in socially undermining the employee.

Lead to employees to violet policies which results in legal fees, fines and lost of customer.

Results influenced by factors beyond the control of employees
Product quality, competition, tech, budget constraints .

Results don’t tell you how to improve behaviour for the next year

Question 3

What are the three category of job performance?

Answer 3

Task performance
Citizenship behaviour
Counterproductive behaviour

Question 4

What is the definition Task performance?

Answer 4

Includes employee behaviours that are directly involved in the transformation of organizational resources into the goods and service that they produce. Fulfill to receive compensation, and to stay employed.

Question 5

What is the definition Citizenship behaviour?

Answer 5

Voluntary employee activities that may or may not be rewarded but contribute by improving overall quality in workplace. More engaged it helps to support tasks performance

Question 6

What is the definition Counterproductive behaviour?

Answer 6

Employee behaviour that intentionally hinder the organizational goal accomplishment

Question 7

3 category of task performance?

Answer 7

Routine task performance
Adaptive task performance
Creative Task performance

Question 8

What is interpersonal Citizenship?

Answer 8

Benefits coworkers and colleagues. Helping them takes time and effort but makes positive impact and makes them motivated

Question 9

What are the three type of interpersonal citizenship?

Answer 9

Helping
If not part of job then it not OCB

Courtesy
Keeping co workers informed about matters that are relevant to them.
Good citizens do the opposite; they keep others in the loop with everything, never know what might be useful

Sportsmanship
Maintain good attitude with co workers even when they do something wrong or unit going through tough time

Question 10

What are the 3 type of organizational citizenship behaviour?

Answer 10

Voice
Civic Virtue
- Participating at a deeper than normal level. Attend voluntary meeting, read and keep with announcement and keep up with business new that affect company

Boostersim
-Represent organization positive way when out in public eg when talking with friends

Question 11

What are the 4 type of Counterproductive behaviour?

Answer 11

1. Property Deviance
2. Production deviance
3. Political Deviance
4. Personal Agression

Question 12

2 branches of Property Deviance

Answer 12

1. Theft
2. Sabatoge

Question 13

2 branches of of Production Deviance

Answer 13

Reducing the efficiency of work output

1. Wasting resources
2. Substance abuse

Question 14

2 branches of Political deviance

Answer 14

Intentionally disadvantage other individuals

1. Gossiping
2. Incivility: represents communication that is rude, impolite, and lacks good manners.

Question 15

2 branches of
Personal Aggression

Answer 15

1. Harassment
2. Abuse

Question 16

What is Prosocial Counterproductive?

Answer 16

Behaviour intended for benefit others but violate rules or that could potentially harm the organization

Question 17

Can you tell me the two trends affecting performance?

Answer 17

Knowledge worker
more frequent in jobs and we need innovative way of performing this type of work as too much info int he world

Service Work
Providing a service that involves direct verbal or physical interactions with customers through direct electronic. Cost of bad task performance more immediate and more obvious.

Question 18

Management by objectives

Answer 18

Philosophy that bases an employee’s evaluation on whether the employee achieves specific performance

Question 19

What are the 4 ways to measure performance?

Answer 19

1. Behaviourally Anchored Rating Scales
   - Measures performance by directly assessing job performance behaviours
2. 360 Degree feedback
3. Forced Ranking
4. Social Networking System
   - Use app to get feedback from others in the organization