Chp 5 - Job satisfaction

Question 1

Define Job satisfaction?

Answer 1

defined as a pleasurable emotional state resulting from the appraisal of one’s job or job experiences.

Question 2

Define Values

Answer 2

Are those things people consciously or subconsciously want to seek or attain

Question 3

Define the Value percept theory?

Answer 3

argues that job satisfaction depends on whether you perceive that your job supplies the things that you value.

Question 4

Big difference between wants and have creates a sense of dissatisfaction

Answer 4

True

Question 5

5 facets of overall job satisfaction

Answer 5

Pay
Promotion
Supervision
Co-worker
Satisfaction

Question 6

Define Pay statisfaction?

Answer 6

refers to employees’ feelings about their pay, including whether it’s as much as they deserve, secure, and adequate for both normal expenses and luxury items.

Question 7

Define promotion satisfaction

Answer 7

refers to employees’ feelings about the company’s promotion policies and their execution, including whether promotions are frequent, fair, and based on ability.

Question 8

Supervision satisfaction

Answer 8

reflects employees’ feelings about their boss, including whether the boss competent, polite, and a good communicator (rather than lazy, annoying, and too distant

Question 9

Co worker satisfaction

Answer 9

refers to employees’ feelings about their fellow employees,
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including whether they are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring.

Question 10

(1) “Can they help me attain the things that I value?” and (2) “Are they generally likable? are question that satisfy which of the value theory?

Answer 10

Supervision satisfaction

Question 11

(1) “Can they help me do my job?” and (2) “Do I enjoy being around them?”are question that satisfy which of the value theory?

Answer 11

Co worker satisfaction

Question 12

Define satisfaction with the work itself

Answer 12

reflects employees’ feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.

Question 13

What is the strongest driver of overall job satisfaction?

Answer 13

Work itself, then co worker, supervision, promotion and last is pay

Question 14

What three critical psychological states make work satisfying?

Answer 14

1. Meaningfulness of work
2. Responsibility for outcome
3. Knowledge of results

Question 15

Define Meaningfulness of work

Answer 15

work, the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies and beliefs

Question 16

Explain Responsibility of outcome

Answer 16

the degree to which employees feel that they re key drivers of the quality of the unit’s work.

Question 17

Describe the Job characteristics theory?

Answer 17

which describes the central characteristics of intrinsically satisfying jobs, attempts to answer this question

Question 18

Define knowledge of results

Answer 18

the extent to which employees know how well (or how poorly) they’re doing.

Question 19

What falls under Meaningfulness of work

Answer 19

Variety
Identity
Significance

Question 20

What falls under Responsibility of outcomes

Answer 20

Autonomy

Question 21

What falls under Knowledge of results

Answer 21

Feedback

Question 22

2 outside variables

Answer 22

Knowledge and skills
Growth need strength

Question 23

Out of the 5, what does this describe “the degree to which the job provides freedom, independence, and discretion to the individual performing the work”

Answer 23

Autonomy

Question 24

Out of the 5, what does this describe “ is the degree to which carrying out the activities required by the job provides the worker with clear information about how well they are performing.”

Answer 24

Feedback. But directly from job not co workers.

Question 25

Meaning of Job enrichment

Answer 25

enrichment, such that the duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, and so forth.

Question 26

Meaning of Job crafting

Answer 26

where they shape, mould, and redefine their jobs in a proactive way.

Question 27

T or F. Satisfied employee feel good about their job all the time.

Answer 27

False. Only on Average.

Question 28

What is mood?

Answer 28

are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything.

Question 29

2 category of mood

Answer 29

1. Pleasantness
2. Activation

Question 30

Two conditions for critical to trigger intense positive mood?

Answer 30

Question challenging
Posses unique skills

Question 31

What are affective events theory?

Answer 31

workplace events can generate affective reactions-reactions that then can go on to influence work attitudes and behaviours.

Question 32

What does emotion mean?

Answer 32

which are states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance.

Question 33

Define emotion labour

Answer 33

labour-the need to manage emotions to complete job duties successfully.

Question 34

What is Emotional Contagion

Answer 34

Show that one person can “catch” or be infected by the emotions of another person

Question 35

Positive feelings also improve task persistence and attract more help and support from colleagues. T or F.

Answer 35

True.

Question 36

3 ways of assessing job satisfaction and which one is the most accurate.

Answer 36

Attitude survey (Most)

Groups
Interview

Question 37

Job satisfaction levels stay stead during the course of the day

Answer 37

Job satisfaction level fluctuate during…..

Question 38

Rises and falls are triggered by ___ and __event._ that are experienced

Answer 38

positive and negative

Question 39

Difference between mood and emotion

Answer 39

Mood:
- often mild in intensity
- last for extended period of time
- not explicitly directed at anything.

Emotion:
- often intense
- last few minutes
- clearly directed at someone or circumstance

Question 40

Postive mood vs postive emotion

Answer 40

Mood: Enthusiastic excited and elated

Emotion: Joy, pride, relief, hope, love and compassion

Question 41

Negative mood vs negative emotion

Answer 41

Neg Mood:
- Hostile, nervous and annoyed

Neg Emotion:
- Anger, anxiety, fear, shame, sadness, envy and disgust