Chp 5 - Job satisfaction Flashcards
Define Job satisfaction?
defined as a pleasurable emotional state resulting from the appraisal of one’s job or job experiences.
Define Values
Are those things people consciously or subconsciously want to seek or attain
Define the Value percept theory?
argues that job satisfaction depends on whether you perceive that your job supplies the things that you value.
Big difference between wants and have creates a sense of dissatisfaction
True
5 facets of overall job satisfaction
Pay
Promotion
Supervision
Co-worker
Satisfaction
Define Pay statisfaction?
refers to employees’ feelings about their pay, including whether it’s as much as they deserve, secure, and adequate for both normal expenses and luxury items.
Define promotion satisfaction
refers to employees’ feelings about the company’s promotion policies and their execution, including whether promotions are frequent, fair, and based on ability.
Supervision satisfaction
reflects employees’ feelings about their boss, including whether the boss competent, polite, and a good communicator (rather than lazy, annoying, and too distant
Co worker satisfaction
refers to employees’ feelings about their fellow employees,
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including whether they are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring.
(1) “Can they help me attain the things that I value?” and (2) “Are they generally likable? are question that satisfy which of the value theory?
Supervision satisfaction
(1) “Can they help me do my job?” and (2) “Do I enjoy being around them?”are question that satisfy which of the value theory?
Co worker satisfaction
Define satisfaction with the work itself
reflects employees’ feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.
What is the strongest driver of overall job satisfaction?
Work itself, then co worker, supervision, promotion and last is pay
What three critical psychological states make work satisfying?
- Meaningfulness of work
- Responsibility for outcome
- Knowledge of results
Define Meaningfulness of work
work, the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies and beliefs
Explain Responsibility of outcome
the degree to which employees feel that they re key drivers of the quality of the unit’s work.
Describe the Job characteristics theory?
which describes the central characteristics of intrinsically satisfying jobs, attempts to answer this question
Define knowledge of results
the extent to which employees know how well (or how poorly) they’re doing.
What falls under Meaningfulness of work
Variety
Identity
Significance
What falls under Responsibility of outcomes
Autonomy
What falls under Knowledge of results
Feedback
2 outside variables
Knowledge and skills
Growth need strength
Out of the 5, what does this describe “the degree to which the job provides freedom, independence, and discretion to the individual performing the work”
Autonomy
Out of the 5, what does this describe “ is the degree to which carrying out the activities required by the job provides the worker with clear information about how well they are performing.”
Feedback. But directly from job not co workers.
Meaning of Job enrichment
enrichment, such that the duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, and so forth.
Meaning of Job crafting
where they shape, mould, and redefine their jobs in a proactive way.
T or F. Satisfied employee feel good about their job all the time.
False. Only on Average.
What is mood?
are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything.
2 category of mood
- Pleasantness
- Activation
Two conditions for critical to trigger intense positive mood?
Question challenging
Posses unique skills
What are affective events theory?
workplace events can generate affective reactions-reactions that then can go on to influence work attitudes and behaviours.
What does emotion mean?
which are states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance.
Define emotion labour
labour-the need to manage emotions to complete job duties successfully.
What is Emotional Contagion
Show that one person can “catch” or be infected by the emotions of another person
Positive feelings also improve task persistence and attract more help and support from colleagues. T or F.
True.
3 ways of assessing job satisfaction and which one is the most accurate.
Attitude survey (Most)
Groups
Interview
Job satisfaction levels stay stead during the course of the day
Job satisfaction level fluctuate during…..
Rises and falls are triggered by ___ and __event._ that are experienced
positive and negative
Difference between mood and emotion
Mood:
- often mild in intensity
- last for extended period of time
- not explicitly directed at anything.
Emotion:
- often intense
- last few minutes
- clearly directed at someone or circumstance
Postive mood vs postive emotion
Mood: Enthusiastic excited and elated
Emotion: Joy, pride, relief, hope, love and compassion
Negative mood vs negative emotion
Neg Mood:
- Hostile, nervous and annoyed
Neg Emotion:
- Anger, anxiety, fear, shame, sadness, envy and disgust
