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Organizational Behaviour > Chp 11 - Team characteristics and process > Flashcards

Chp 11 - Team characteristics and process Flashcards

1
Q

What does team mean?

A

consists of two or more people who work interdependently over some time period to accomplish common goals related to some task-oriented purpose.

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2
Q

What are the 5 types of team?

A

Work
Management
Parallel
Project
Action

WAMPP

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3
Q

What is another type of team that is new and not in the textbook?

A

Virtual team

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4
Q

Choose the right type of team that describes the following “ purpose is to produce goods or provide services, and they generally require a full-time commitment from their members.” Life span is long.

A

Work team
Example (Sales team Office)

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5
Q

Choose the right type of team that describes the following “management teams participate in managerial-level tasks that affect the entire organization.” Life span long

A

Management Team
- achieve goal

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6
Q

Choose the right type of team that describes the following “composed of members from various jobs who provide recommendations to managers about important issues that run “parallel” to the organization’s production process.

A

Parallel team, part-tie commitment.
- Gift co (Your teamwas parallel)

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7
Q

Choose the right type of team that describes the following “are formed to take on one-time tasks that are generally complex and require a lot of input from members with different types of training and expertise.”

A

Project teams

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8
Q

Choose the right type of team that describes the following “perform tasks that are normally limited in duration.”

A

Action teams (Sport teams at school)

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9
Q

What is multiple team membership?

A

Employees do not identify with each team equally. The differences have important implications as to how much effort and commitment employees bring to each of their teams.
- Student during semester dealing with many projects

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10
Q

What variation within team types do you see?

A

Degree of autonomy and self managed

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11
Q

Tell me the sequences of a team development that is predictable?

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
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12
Q

What is Forming?

A

members orient themselves by trying to understand their boundaries in the team.

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13
Q

What is storming?

A

members remain committed to ideas they bring with them to the team. (Conflict when other don’t accommodate)

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14
Q

What is norming?

A

members realize that they need to work together to accomplish team goals, and begin to cooperate with one another.

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15
Q

What is performing?

A

members are comfortable working within their roles, and the team makes progress toward goals.

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16
Q

What is adjourning?

A

members experience anxiety and other emotions as they disengage and ultimately separate from the team. (With Group 1)

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17
Q

What is one situation that development sequence is not applicable?

A

when teams are formed with clear expectations regarding what’s expected from the team and its members. (Aircraft flight crew, Action team)

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18
Q

What is punctuated equilibrium?

A

development during which not much gets done until the halfway point of a project, after which teams make necessary changes to complete the project on time

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19
Q

Can you explain the timeline of Punctuated equilibrium?

A

Forming and pattern creation, then inertia (stay in motion) till midpoint. Then process revision and inertia again!
Think of it as your group!

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20
Q

What are 3 types of team interdependence?

A
  1. Task interdependence
  2. Goal Interdependence
  3. Outcome Interdependence
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21
Q

What is task interdependence?

A

The degree to which team members rely on other team members for the information, materials, and resources needed to accomplish work for the team.

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22
Q

What are 4 types of task interdependence?

A
  1. Comprehensive
  2. Reciprocal
  3. Sequential
  4. Pooled
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23
Q

Explain pool interdependence?

A

Low coordination.
Complete work along and pile up for group output
Ex. Fishing boat

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24
Q

Explain Sequential interdependence?

A

Task done in prescribed order.
Member specialize in their task.
Don’t go other way.
Ex. classic assembly line

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25
Q

Explain Reciprocal interdependence?

A

Specialize task but interact with subset
Ex. Design custom homes, architect and engineer talk. Sales person with designer yk

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26
Q

Explain Comprehensive interdependence?

A

High level of interaction and coordination.
Share knowledge and ideas to solve problems.

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27
Q

As the level of of task interdependence increases more time needed to communicate and coordinate. So it results in decrease in______ but it also increases the ability og team _______?

A

productivity. Adapt to new situation.

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28
Q

Can you explain goal interdependence?

A

team members have a shared vision of the team’s goal and align their individual goals with that vision as a result.
- Boat and you have to paddle

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29
Q

Sometimes with goal interdependence we think its obvious but why do we still need to formalize explain with an example?

A

Students during a project might have different goal like some want to spend time discussing, want to just pass and smart students want the most efficient way or other will want to take short cuts.

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30
Q

What is outcome interdependence?

A

when team members share in the rewards.
Depend on performance of other team members for rewards

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31
Q

Team composition is?

A

Mix of people who make up the team.

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32
Q

What are the 5 types of team composition?

A
  1. Member roles
  2. Member Ability
  3. Member persoanlity
  4. Team Diversity
  5. Team size
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33
Q

What are the three type of member role?

A
  1. Team task role
  2. Team building tole
  3. Individualistic role
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34
Q

What is team task role and what are some examples?

A

behaviour that directly boost accomplishments

  1. Initiator contributor (New ideA)
  2. Coordinator
  3. Orienter
  4. Devil advocate (challenges)
  5. Energizer
  6. Procedural technician

LINA

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35
Q

What is team building roles and what are some examples?

A

Impact teams social climate

  1. Encourager
  2. Harmonizer
  3. Compromiser
  4. Gatekeeper expediter
  5. Standard setter
  6. Follower

SANJA! YOU HAHAHHA

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36
Q

What is team individualistic roles and what are some examples?

A

Benefit themselves at expense of team

  1. Aggressor
  2. Blocker
  3. Recognition seeker (Brag)
  4. Slacker
  5. Dominator

Illyian

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37
Q

What are two factors that go under member ability?

A
  1. Cognitive
  2. Physical
38
Q

So not every members need high level of cognitive and physical abilities. But what are the three scenario that this happens under?

A
  1. Disjunctive
  2. Conductive
  3. Additive
39
Q

Explain Disjunctive, conductive, and additive?

A

Disjunctive
- Trivia games, high level of intelligent has most influence

Conductive
- Pit crew, depend on weakest link

Additive
- Sales what everyone sells and add them up, contribution result from every member ability

40
Q

What three personality traits matter under member personality ?

A
  1. Agreeableness
  2. Conscientiousness
  3. Extraversion
41
Q

Agreeableness means they tend to be cooperative and trusting. But high agreeable members is bad why?

A

Because they will try to enhance harmony at the expense of task accomplishment

42
Q

With extraversion means it benefits the social climate of the group since they tend to be assertive and dominant. But this is bad why?

A

Causes power struggles and unproductive conflict at greater frequency

43
Q

Tema diversity means how members are difffernt form on another other than physical what is there?

A

values, beliefs, knowledge, expertise, social status, power, and even their sense of time urgency and the way they like to pace their work.

44
Q

What is the value in diversity problem solving approach?

A

larger pool of knowledge and that perspective form which a team can draw as it carrier out its worl

45
Q

What is the similarity attraction approach?

A

people tend to be more attracted to other who are similar to them

46
Q

What is the problem with surface level diversity?

A

So in the beginning there is issue because is similarity attraction but the negative effects tend to disappear as members become more familiar.

47
Q

Deep level diversity refers to attributes that are less easy to observe initially but that can be inferred after more direct experience. Difference in_____,____, and ____.

A

Attitudes, values, and personality

48
Q

In contrast to the effects of surface-level diversity, time appears to decrease the negative effects of deep-level diversity on team functioning and effectiveness.

A

Fasle, it increases the negative effects

49
Q

So whereas diversity on most deep-level characteristics is problematic for teams, this claim does not apply to _______ and _______, because for these two personality characteristics, teams are likely to benefit from having a mix of members.

A

Extraversion, agreeableness

50
Q

Having a ________ number of members is beneficial for management and project teams. But having _________ is better for teams engaged in production tasks.

A

Greater, less

Because when you in factory and task easy you socialize

51
Q

What is team process?

A

different types of activities and interactions that occur within a team as the team works toward its goals

52
Q

Getting more from the team than you would expect according to the capabilities of its individual members is called______?

A

Process Gain

53
Q

getting less from the team than you would expect on the basis of the capabilities of its individual members is referred to as?

A

Process loss

54
Q

What 4 factors contribute to process loss?

A
  1. Coordination loss
  2. Productive blocking
  3. Motivational loss
  4. Social loafing
55
Q

Explain the following:
1. Coordination loss
2. Productive blocking
3. Motivational loss
4. Social loafing

A
  1. time that you lose to coordinate a task
  2. when member wait for on another before they can do their part
  3. loss in team productivity because ppl like you don’t work as hard they could
  4. When they pit less effort on team task then they would if worked on alone
56
Q

What is task work processes??

A

which are the activities of team members that relate directly to the accomplishment of team tasks. Using tools bro.

57
Q

What are three ways team engaged in task work processes?

A
  1. Creative behaviour
  2. Decision making
  3. Boundary Spanning
58
Q

What are two ways that creative behaviour happen?

A
  1. Brainstorming
  2. Nominal group technique
59
Q

What are the 3 problems with brainstorming?

A
  1. members not work as hard thinking up ideas
  2. hesitant to express idea
  3. Wait there turn to express
60
Q

What is nominal group technique?

A
  1. bring group together and outline purpose
  2. In round robin fashion people share ideas
  3. individually member rank order ideas
  4. Submit to facilitator who determines the winner
61
Q

What are the two ways decision is made?

A
  1. When team work together to reach a final solution like a jury. They listen to lawyers and witness, listen to judge instruction and make a verdict.
  2. Member gather and consider info relevant to their specialization and make recommendation to leader
62
Q

What are 3 factors that account for a team’s ability to make effective decisions?

A
  1. Decision informity
  2. Staff validity
  3. hierarchical sensitivity
63
Q

Explain the following:
1. Decision informity
2. Staff validity
3. hierarchical sensitivity

A
  1. team member in charge does not kno2 about their own task responsibility
  2. degree to which members make good recommendation to leader
  3. degree to which leader effectively weighs the recommendation of member
64
Q

Boundary spanning involves 3 types of activities with individuals and groups other than those who part of team. What are the 3 activities?

A
  1. Ambassador activity
  2. Task coordinator activity
  3. Scout activity
65
Q

What is Ambassador activity?

A

To protect, persuade others to support team and obtain resources

66
Q

What is scout activities?

A

Obtain information about:
1. technology
2. competitors
3. the broader marketplace

67
Q

What is teamwork processes?

A

The interpersonal activities that facilitate the accomplishment of the team’s wor.
environment of task being done.

68
Q

what 3 processes make up teamwork process?

A
  1. Transition process
  2. Action processes
  3. interpersonal processes
69
Q

What is transition process?

A

preparation for future work. This includes mission analysis (analysts of task, challenges and resocures available) , strategy formulation, and goal specification.

70
Q

What is action processes?

A

as task work being accomplished.
Includes
1. Monitor progress toward goals.
2. System monitoring
3. Helping behaviour
4. Coordination

71
Q

What is the interpersonal processes?

A

process between task work and how they manage their relationship

72
Q

What 5 types of interpersonal processes happens?

A
  1. Motivating and Confidence building
  2. Affect management (Emotional balance)
  3. Conflict management
  4. Relationship conflict
  5. Task conflict
73
Q

what are team states?

A

Specific type of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

74
Q

What are 4 types of team states?

A
  1. Cohesion
  2. Potency
  3. Mental models
  4. Transitive memory
75
Q

What does cohesion mean?

A

when members of the team develop strong emotional bonds to other members of the team and to the team itself.
Promotes higher level of team performance

76
Q

Cohesion is when you develop strong emotional bond to your team, but one down side is?

A

Groupthink, this means when you are overconfident about your teams capabilities.

77
Q

What is potency?

A

the degree of confidence among team members that the team can be effective across situations and tasks

78
Q

Define Mental models?

A

team members have a shared understanding of important aspects of the team and its task

79
Q

What is transitive memory?

A

how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

80
Q

What is team viability?

A

Refers to the likelihood that the team can work together effectively into the future

81
Q

Task independence distinguishes true teams from mere groups of individuals so it has moderate relationship to ______ and weak correlation to______

A

Team performance, team commitment

82
Q

Teamwork process has a moderate correlation to_____ and strong correlation_______

A

Team performance, team commitment

83
Q

What are 4 types of training method for teams labeled in application section of your textbook?

A
  1. Transportable team work competencies
  2. Cross training
  3. Team processes training
  4. Team building
84
Q

“This label reflects the fact that trainees can transport what they learn about teamwork from one team context and apply it in another.” what is the label?

A

Transportable teamwork competencies. think pilots who went through training.

85
Q

The first type of training teams is transportable teamwork competencies. Some of the teamwork knowledge, skills and abilities are?

A

Conflict resolution
Collaborative problem solving
Communicaitons
Goal setting
Planing and task coordination

86
Q

What is cross training?

A

Training team members in the duties and responsibilities of their teammates. Surgical teams

87
Q

What three factors are in cross training?

A
  1. Personal clarification
  2. Positional modelling
  3. Positional rotation
88
Q

What is team process training?

A

A team experience, where team being able to function and perform more effectively as an intact unit.

  • Action learning
    *Pit crew
89
Q

What is team building?

A

Fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities.
*Laser tag

90
Q

Tema building with fun events is all good but hter eis one exception which is?

A

members needs to see the connection between excerise and their work.

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