Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Organizational Behaviour > Chp 10 - Communication > Flashcards

Chp 10 - Communication Flashcards

1
Q

Tell me the meaning of communication?

A

the process by which
information and meaning is transferred from a sender to a receiver.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Tell me the communication process in order

A

1.Sender (Information)
2. Encode
3. Message
4. Decoding
5. Receiver (Understanding)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

The nature of communication in face-to-face encounters often has both ______ and ______ qualities that together provide an extremely rich information source.

A

Verbal

Nonverbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is verbal communication?

A

a form of communication in which messages are sent and received using written and spoken language.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

mission statement, its corporate goals and values, its annual report, and shorter-term and longer-term plans. Are all examples of type of communication?

A

Written communication that convey what is important to the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Is it true that face to face communication can be either written or oral?

A

True (surprising right!)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Job descriptions, explicit and standardized work procedures, training and operational manuals, contracts, performance appraisals, and meeting agendas and minutes. Are all examples of what?

A

written communication that convey what is important to the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Job interviews, team meetings, performance appraisals, formal presentations, and of course when the boss is assigning work. Are examples of what type of communication

A

Oral communication, but formal and structured

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Define Nonverbal communication

A

the sending and receiving of thoughts and feelings via nonverbal behaviour rather than through spoken or written words.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Some examples of non verbal communication include?

A

Inflection, tone, and volume of their voice;

hand gestures and facial expression;

body posture and stance; eye contact

movements; smell; and dress and appearance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the 5 primary functions of non verbal cues serve during face to face exchange? But tell me 2 right now and in detail

A
  1. Shows who we are in terms of our personalities, values, intentions, and attitudes.
  2. Dominance and establish hierarchy within a social group. (talking time and like eye contact)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the other 3 of non verbal purpose

A
  1. facilitate working together. (display confidence, enthusiasm, and capability)
  2. Foster high-quality relationships. (signal trust, being vulnerable)
  3. Display emotional states,
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

During face-to-face exchanges,
receivers tend to see
verbal messages as more credible, believable, and trustworthy sources of information than nonverbal messages. T or F?

A

False, nonverbal more trustworthy than verbal. (Action louder than words)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

The lesson here is that better communicators need to not only pay attention to nonverbal cues but the _____?

A

Context of info being shared (Japan women looking down)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The exchange of information and meaning using an electronic, digital medium. This is the definition of?

A

Computer mediated communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are 4 types of computer mediated communication

A
  1. Email
  2. Videoconferencing
  3. Corporate wikis
  4. Social netowrking
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Saima is sending an email what do you think the email lacks and is the reason why you are having hard time to interrpret it?

A

email lacks he nonverbal cues, such as facial expressions and tone of voice, needed to convey feelings.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

When saima company statred to use email as there main form of communication what happened to the other forms?

A

They all decreased.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

_________ is a communication medium that permits real-time, virtual interaction between remote individuals and individuals or groups via Internet.

A

Video Conferencing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Computer meditating is more efficient than face to face. T or F

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

When is videoconferencing not effective?

A

for tasks that require more “communication bandwidth,”
- bargaining
- conflict resolution
- negotiation
- getting to know people.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What are the 5 steps to reduce effects of online video meetings?

A
  1. Avoid multitasking
  2. Build in breaks
  3. Reduce information (off camera, plain background)
  4. Socialize
  5. Use alternative methods (use phone or email)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

_____a highly flexible application that allows people to quickly exchange verbal information and collaboratively solve problems, learn, manage projects, and create knowledge. This explains what?

A

Wiki Lol When I catch you Wiki

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

________that they are ubiquitous, user-friendly, highly interactive, conversational, and they greatly enhance the exchange of verbal information between senders and receivers. This describes?

A

Social Network Application

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

2 examples of social network applicants

A

LinkedIn
Achievers (Used for employee engagement, reward and recognition)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What are 5 communication potential problems?

A
  1. Communicator competence
  2. Noise
  3. Information richness
  4. Gender differences
  5. Privacy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What is sensing?

A

Process of receiving signals from the sender and paying attention to them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Active listeners improved sensing in 3 ways. What are they?

A
  1. They postpone evaluation by not forming an opinion until the speaker has finished.
  2. They avoid interrupting the speaker’s conversation.
  3. R emain motivated to listen to the speaker.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

_____ includes understanding, evaluating and remembering the message.

A

Evaluating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q
  1. Empathize with listeners
  2. try to understand and be sensitive to the speaker’s feelings, thoughts, and situation
  3. improves by organizing the speaker’s idea during
    the communication episode
    These three ways are how ______ improved?
A

Evaluating is

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Essentially feedback that you provide and it motivates and directs the speaker’s communication. This defines?

A

Responding

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

3 ways to show that you are responding?

A

interest through nonverbal cues.
1. eye contact, nodding, symbiotic facial expression,
2. sending back channel signals.
3. clarify the message, such as by summarizing
or rephrasing at right time (Gufran)

33
Q

Define Job Interview in the application of communication.

A

Face-to-face employment interviews with verbal and nonverbal cues that signal to the interviewer whether candidates are suitable and interested in the position and the extent to which they fit with the culture.

34
Q

Communicator competence is defined as?

A

the ability of communicators to encode and interpret messages.
(Some good some bad at it)

35
Q

Is is true that communicator’s are good at regulating their emotions and understand the emotions of others. Which is why it result in clearer communications that are less prone to misunderstanding.

A

Yes it is true

36
Q

“disturbing or distracting stimuli (e.g., sounds, environmental events, technical issues) that block or interfere with the transmission of a message.” Is referred to?

A

Noise (At a party example)

37
Q

What is information richness?

A

defined as the amount and depth of the information transmitted in a message.

38
Q

Which of the form of communication has the highest level of of richness?

A

Face to face, think like personal note too

39
Q

Information richness is appropriate for all level of information that is communicated. T or F?

A

False, depends on the purpose of the communication and the complexity of the task at hand. greater the complexity of the work - information richness

40
Q

Tell me when they say gender differences what does it mean in terms of communication?

A

refer to the different ways men and women tend to process and interpret information and communicate with others.

41
Q

How do men tend to communicate?

A

use a style of communication that helps them achieve and maintain status, power, and independence
(Direct)

42
Q

How do women tend to communicate?

A

tend to send messages and use a style that builds and strengthens their relationships.
(indirect)

43
Q

Why should we be aware of gender differences?

A

because they can lead
to misunderstandings between male and female team members, and often to faulty inferences about each other’s confidence and ability, especially for women.

44
Q

“A state in which individuals’ can express themselves freely without being observed, recorded, or disturbed by other, unauthorized, individuals or groups.” This describes?

A

Privacy

45
Q

What 5 things to protect our privacy?

A
  1. Never expect absolute privacy
  2. Before you join see if you can join a closed network
  3. Choose the highest and most restrictive security setting
  4. Take a second before you post
  5. Some site may need your personal info to be available for authorized persons
46
Q

What is the down side of social media?

A

It reduces an individual’s perceived cost of expressing their ideas and opinions.

47
Q

What are the two way do formal communication occur through?

A

Vertical and Horizontal

48
Q

What is the formal vertical communication channel?

A

information flowing along lines of authority and reporting relationships.
(Production report to supervisor etc)

49
Q

What is the horizontal channel?

A

with information flowing between people who work at the same level within the organization but in different functional areas

50
Q

What are three forms of formal communication?

A
  1. Downward
  2. Upward
  3. Horizontal
51
Q

What is downward communication?

A

is communication that flows from the top
to the bottom of the vertical channel, reinforcing the hierarchical nature of the organization.

52
Q

3 purpose of downward communication?

A
  1. Relay decisions, plans, and instruction
  2. Written policy, procudure passed down
  3. To evaluate subordinates job performance
53
Q

2 downside of downward communication

A
  1. volume of info flowing
    2.. Can be slow
54
Q

What is upward communication?

A

Communication that flows from the bottom to the top of the vertical channel

55
Q

When does upward communication happen?

A

Only when people feel they can trust their superior with open and honest feedback will this approach be effective

56
Q

What is horizontal communication?

A

occurs when information flows among members of work groups, teams, or functional units who reside at the same level in the organization.

57
Q

When is horizontal communication used?

A

used to coordinate effort, solve problems, share information, resolve conflicts, and build rapport.

58
Q

What are formal networks?

A

The ways members of a team or work unit typically interact and exchange messages.

59
Q

What are the 5 types of communication network structures?

A
  1. All channel network
  2. Circle network
  3. Chain network
  4. Y network
  5. Wheel network
60
Q

Briefly explain me all the 5 types of communication network.

Rank and say them according to higher member satisfaction to lowest!

A

All channel: Any member can send and receive messages from any other

Circle: Send and receive from who is are immediately adjacent to them

Chain: Info passed from one to one from one end of chain to other (downward Communication)

Y: One member controls flow of info between one set of members

Wheel: Little or no direct formal communication between the spokes. One person controls all info/ communication and decides who receives info and who doesn’t.

61
Q

What is lower centralized of communication or higher?

A

Lower centralized communication is when there is leader taking control.
High centralized when everyone can talk with anyone

62
Q

work is simple and straightforward a ___________ structure tends to result in faster solutions with fewer mistakes.

A

Centralized. So less time to chitty chit chat

63
Q

work is complex and difficult to understand, a
________ structure tends to be more efficient.

A

Decentralized

64
Q

What is informal communication network?

A

refer to spontaneous and emergent patterns of communication that result from the choices individuals make on their own

65
Q

Information gleaned from informal sources will sometimes be viewed as more believable. T or F?

A

Its true bro you believe anyone but the real source

66
Q

What is grapevine?

A

refers to the primary informal communication network within an organization. used to circulate information about their work or other people.
*Office water station

67
Q

What is one kind of message that travels along the grapevine network?

A

Rumours. Unverified statements. Even gossip.

68
Q

What should a company do if the grapevine is more popular but you cant cut it because its way for employee to vent and have a sense of unity?

A

Improve your quality and integrity of formal messaging

69
Q

Research found the relationship of a form of downward communication which is?

A

Supervisor feedback, provides info to subordinate about their job performance.

70
Q

Supervisor has _______ job performance

A

Weak correlation because feedback has to be accepted

71
Q

Supervisor has _______ Orgaizational commitment

A

Strong correlation. Great support.

72
Q

What is Job interview?

A

As a conversation initiated by one or more persons to gather information and evaluate the qualifications of an applicant for a job.

73
Q

Job interview wants to increase the degree of ____ and _____.

A

Reliability (Free of random error)
Predictive validity (rating predict future job performance)

74
Q

What are the two types of interview

A

Behavioural description and situational

75
Q

Interviewing, applicants are told about important job attributes of the role they are applying for and then asked to reflect upon their past work experience and describe behaviours that demonstrate the attribute in question. This is what type of interview?

A

Behavioural description (Past)

76
Q

Interviewers present several realistic job scenarios that each involve a dilemma

A

Situational (Future)

77
Q

What are some nonverbal behaviours that play a important

A

Eye contact, head/hand movement, smiling, and body posture.
This is important because it shows how assertive, motivated, self confidence, enthusiasm and sociability.

78
Q

What are the 3 categories of non verbal cues that interviewers who are expert pay attention too?

A
  1. Poise
  2. Body language convey interest
  3. Body language demonstrate expressiveness

Organizational Behaviour (14 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions