Chp 8

Question 1

3 or more ppl who interact over time, depend on one another, and follow some shared rules of conduct to reach a common goal (must be interdependent)

Answer 1

Group

Question 2

A special kind of group characterized by different and complementary resources of members and a strong sense of collective identity. All ___ are groups. But not all groups are ___

Answer 2

Team

Question 3

This exists when members of a group exert less effort than they would if they worked alone

Answer 3

Social loafing

Question 4

Name 3 potential limitations of groups

Answer 4

1) time
2) conformity pressures
3) reduced individual responsibility

Question 5

Collaborative vitality that enhances the efforts, talents, and strengths of individual members

Answer 5

Synergy

Question 6

Name 4 potential strengths of groups

Answer 6

1) resources
2) thoroughness
3) creativity
4) commitment

Question 7

Closeness among members of a group; esprit de corps

Answer 7

Cohesion

Question 8

A process in which members cease to think critically and independently about ideas generated by the group

Answer 8

Groupthink

Question 9

The ability to influence others; a feature of small groups that affects participation

Answer 9

Power

Question 10

The ability to help or harm others

Answer 10

Power over

Question 11

The ability to empower others to reach their goals

Answer 11

Power to

Question 12

When all members of a group have equal power

Answer 12

Distributed power structure

Question 13

When one or more members have greater power than others

Answer 13

Hierarchical power structure

Question 14

The ability to give ppl things they value, such as attention, approval, public praise, promotions, and raises

Answer 14

Reward power

Question 15

The ability to punish others through demotions, firing, and undesirable assignments

Answer 15

Coercive power

Question 16

The organization role, such as manager, supervisor, or CEO, that results in others compliance

Answer 16

Legitimate power

Question 17

Influence derived from expert knowledge or experience

Answer 17

Expert power

Question 18

Influence based on personal charisma and personality

Answer 18

Referent power

Question 19

The attempt to increase personal status in a group by winning the approval of high status members

Answer 19

Social climbing

Question 20

A pattern when one or two members have greater power than others

Answer 20

Centralized pattern

Question 21

A pattern when members have relatively equal power

Answer 21

Decentralized patterns

Question 22

Standardized guidelines that regulate how members act and how they interact with each other

Answer 22

Norms

Question 23

These norms may regulate wether members take breaks and eat during meetings

Answer 23

Inconsequential norms

Question 24

These norms govern how carefully members prepare for meetings, how critically they analyze ideas, how well they listen to one another, and how they deal with conflict

Answer 24

Substantive norms

Question 25

Name 5 features of groups that affect communication

Answer 25

1) cohesion
2) size
3) power structure
4) interaction patterns
5) norms

Question 26

Name two greatest challenges for virtual teams

Answer 26

1) limited nonverbal cues

2) constraints on building relationships and group climate

Question 27

Name the 4 kinds of communication in groups

Answer 27

1) task communication
2) procedural communication
3) climate communication
4) egocentric or dysfunctional communication

Question 28

A kind of communication that focuses on the problems, issues, or information before a group

Answer 28

Task communication

Question 29

Type of communication which helps a group get organized and stay on track

Answer 29

Procedural communication

Question 30

This type of communication focuses on creating and maintaining a supportive climate that encourages members to contribute cooperatively and evaluate ideas critically

Answer 30

Climate communication

Question 31

This type of communication is used to block others or to call attention to oneself

Answer 31

Egocentric/dysfunctional communication

Question 32

___ is maintaining set of communication functions that establishes a good working climate, organizes group processes, and ensures that discussion is substantive

Answer 32

Leadership

Question 33

Conflict is ___ when it interferes with effective work and a healthy communication climate

Answer 33

Disruptive

Question 34

____ conflict occurs in when members understand that disagreements are natural and can help them achieve their shared goals

Answer 34

Constructive