Chapter2 Part2 : Burnout Flashcards
1 - Ali, a war veteran, has had nightmares, flashbacks, and anxiety attacks for the past three years. Ali is most likely suffering from ____?____
a. acute stress disorder
b. internal locus of control
c. post-traumatic stress disorder (PTSD)
d. external locus of control
e. catastrophic stress
1 - Ali, a war veteran, has had nightmares, flashbacks, and anxiety attacks for the past three years. Ali is most likely suffering from ____?____
c. post-traumatic stress disorder (PTSD)
2 - Which of the following is the best predictor of burnout in the work place?
a. feeling as if one’s work is not appreciated
b. neuroticism and openness
c. focusing on central tasks, maintaining abilites and overcoming obstacles
d. spending most of their time sitting around being bored
2 - Which of the following is the best predictor of burnout in the work place?
a. feeling as if one’s work is not appreciated
3 - Moving to a new city is considered a ___?___, whereas filling out change of address cards for all of your subscriptions and creditors is considered a ___?___
a. distressor / eustressor
b. stressor / frustrator
c. hassle / minor problem
d. stressor / hassle
3 - Moving to a new city is considered a ___?___, whereas filling out change of address cards for all of your subscriptions and creditors is considered a ___?___
d. stressor / hassle
4 - Which ressources situated and analysed at the level of the task could reduce job demands and consequently buffer the effects of stress at work?
a. Autonomy and Skill variety
b. All of these statements are correct
c. Role clarity
d. All of these statements are false
e. supervisory style and coworker support
4 - Which ressources situated and analysed at the level of the task could reduce job demands and consequently buffer the effects of stress at work?
a. Autonomy and Skill variety
5 - ___?___ involves the provision of empathy, love, trust, and caring whereas ___?___ involves the provision of tangible aid and services that directly assist a person in need.
a. Emotional support / Instrumental support
b. Informational support / Appraisal support
c. Instrumental support / Informational support
d. Appraisal support / Emotional support
5 - ___?___ involves the provision of empathy, love, trust, and caring whereas ___?___ involves the provision of tangible aid and services that directly assist a person in need.
a. Emotional support / Instrumental support
6 - When experiencing post-traumatic stress reaction, the onset of symptoms ranges:
a. from 2 to 4 months after the traumatic event
b. from 4 to 6 months after the traumatic event
c. from immediate to delayed, sometimes 6 months following the traumatic event.
d. from 1 month to 2 months after the traumatic event
6 - When experiencing post-traumatic stress reaction, the onset of symptoms ranges:
c. from immediate to delayed, sometimes 6 months following the traumatic event.
7 - At the physical level, what are the major symptoms of burnout?
a. Chronic fatigue or depleted energy, insomnia
b. Digestive problems such as stomach aches, diarrhea, constipation, irritable bowel syndrome, and ulcers
c. All of these statements are irrelevant
d. All of these statements are relevant
e. Tension headaches and migraines
7 - At the physical level, what are the major symptoms of burnout?
d. All of these statements are relevant
8 - What did Truchot et al. (2010) observed in their study on general practitioners?
a. Their research indicates that general practitioners with a high degree ofburnout develop empathic attitudes towards their patients
b. All of these statements are false
c. Their research indicates that general practitioners had the highest proportion of burnout cases
d. Their research shows the role of ACTH or cortisol in the impairment of the immune system
e. All of these statements are true
8 - What did Truchot et al. (2010) observed in their study on general practitioners?
b. All of these statements are false
9 - ___?___ is a state of physical, mental, and emotional exhaustion that occurs most often in highly motivated and driven individuals who come to feel that their work is not recognized or that they are not accomplishing their goals. People in helping professions are also prone to this problem.
a. Stress
b. Alarm stage
c. Distress
d. Burnout
9 - ___?___ is a state of physical, mental, and emotional exhaustion that occurs most often in highly motivated and driven individuals who come to feel that their work is not recognized or that they are not accomplishing their goals. People in helping professions are also prone to this problem.
d. Burnout
10 - ____?_____ is the term used to describe the physical, emotional, cognitive, and behavioral responses to events that are threatening or challenging.
a. Burnout
b. Distress
c. Dysphoria
d. Stress
10 - ____?_____ is the term used to describe the physical, emotional, cognitive, and behavioral responses to events that are threatening or challenging.
d. Stress
11 - Also called human-factors psychology, this discipline studies people's behavior and cognition when interacting with machines (things). The science of engineering and designing equipment and machines for human use and modifying human behavior so that workers can operate machines more efficiently is termed: a. Performance appraisal b. Organizational psychology c. Environmental psychology d. Ergonomics
11 - Also called human-factors psychology, this discipline studies people’s behavior and cognition when interacting with machines (things). The science of engineering and designing equipment and machines for human use and modifying human behavior so that workers can operate
machines more efficiently is termed:
d. Ergonomics
12 - Which of the following is NOT an effective use of social support during a stressful situation?
a. You can divert responsibility away from yourself and onto others
b. A friend or family member can provide an ear to listen, or a hand to hold
c. Friends can point out erroneous assumptions, impractical solutions, or immoral ideas before you act on them
d. You can learn additional coping strategies from others with similar problems
12 - Which of the following is NOT an effective use of social support during a stressful situation?
a. You can divert responsibility away from yourself and onto others
13 - What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life? (Also includes leadership style, decision-making, and organizational development.)
a. Job analysis
b. Engineering psychology
c. Organizational psychology
d. Personnel psychology
13 - What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life? (Also includes leadership style, decision-making, and organizational development.)
c. Organizational psychology
14 - ___?___ is an unpleasant state of tension, anxiety, and heightened sympathetic activity that results from a blocked goal.
a. Hostility
b. Anger
c. Rage
d. Job dissatisfaction
e. Frustration
14 - ___?___ is an unpleasant state of tension, anxiety, and heightened sympathetic activity that results from a blocked goal.
e. Frustration
15 - ____?_____ occurs when people experience unpleasant stressors.
a. Distress
b. Eustress
c. Acute stress
d. Catastrophic stress
15 - ____?_____ occurs when people experience unpleasant stressors.
a. Distress
