Chapter Two - Sac study part two

Question 1

what are the steps of policy development process?

Answer 1

• identify issue or problem
• research the business environments
• consult stakeholders
• develop draft policy for review by stakeholders
• approve and distribute new policy
• monitor and evaluate the policy

Question 2

When may an autocratic manager be appropriate?

Answer 2

• time of crisis (when immediate compliance with rules or procedures is needed)
• meeting an unexpected deadline (when speed is important)

Question 3

what are 2 strengths of the autocratic management style?

Answer 3

• there is little uncertainty; directions are clearly given

- time is used efficiently; because there is no discussion

Question 4

what are 2 weaknesses of the autocratic management style?

Answer 4

• employees do not feel valued; because no employee input is allowed
• job satisfaction decreases; due to no responsibility given to lower staff = increased absenteeism

Question 5

when is the persuasive management style used?

Answer 5

when manager wants to get employees to accept management decisions & those similar to autocratic

Question 6

what are 2 strengths of the persuasive management style?

Answer 6

• some acceptance of negative situations; (eg. increased work hours) when benefits are explained
• workers believe their feelings are being considered; may approach tasks more positively

Question 7

what are 2 weaknesses of the persuasive management style?

Answer 7

• communication is poor; limited to a top-to-bottom, one-way system
• employees become frustrated; because they aren’t involved in decision making

Question 8

when is a consultative management style used?

Answer 8

• when a new organisational change is introduced as it provides an opportunity for employees to have some input in decision making

Question 9

what are 2 strengths of the consultative management style?

Answer 9

• Asking for suggestions from employees allows for greater variety of ideas
• Employees have more interest in organisation; because they have more input in the way the bus is run

Question 10

what are 2 disadvantages of the consultative management style?

Answer 10

• Time taken to consult all relevant employees can slow process
• May cause conflict/ resentment when an employees ideas are overlooked

Question 11

when is the participative management style used?

Answer 11

when the organisational environment is undergoing rapid change because employees accept responsibility for and can implement changes. eg. brainstorming may lead to better decisions

Question 12

what are 2 strengths of the participative management style?

Answer 12

• Job satisfaction is optimal; because employees fell they have played active role in implementing actions to meet objectives
• high levels of trust; result in improved employee performance

Question 13

what are 2 weaknesses of the the participative management style?

Answer 13

• the role and control of management may be weakened; employees given too much power
• Internal conflict can arise with so many views and opinions being shared

Question 14

when is a laissez-faire management style used?

Answer 14

• creative work or research, with employees who are highly talented or qualified

Question 15

what are 2 strengths of the laissez-faire management style?

Answer 15

• employees feel sense of ownership; can promote outstanding results
• encouragement for creativity

Question 16

what are 2 weaknesses of the laissez-faire management style?

Answer 16

• No control or direction; leads to potential for misuse of resources (time, money)
• focus on meeting organisational objectives can be easily eroded

Question 17

What are the 9 key management skills?

Answer 17

communication
delegation
negotiation
team building 
problem solving
technical skills 
time management 
stress management 
emotional intelligence

Question 18

what are 2 ethical issues?

Answer 18

fairness and honesty - if a promotion is promised to an employee, the organisation should follow through
conflict of interest - when a person accepts a bribe

Question 19

how can a manager encourage ethical behaviour? (2)

Answer 19

• giving employees training so they understand the organisations values
• distribute codes of conduct

Question 20

what are 2 characteristics of an autocratic management style?

Answer 20

• little or no importance placed on the contribution of employees, decisions made reflect managers ideas & beliefs only
• communication is centralised with a top-down approach

Question 21

what are 2 characteristics of a consultative management style?

Answer 21

• manager believes that motivating employees will help achieve objectives
• seeks the opinions of employees

Question 22

what are 2 characteristics of a participative management style?

Answer 22

• management values the suggestions of employees

- communication is two-way and control is decentralised as managers work with employees

Question 23

what are 2 characteristics of a laissez-faire management style?

Answer 23

• management has no role in the day-to-day running of the organisation
• completely decentralised organisational structure (working in small groups or individually)

Question 24

what are 2 characteristics of a persuasive management style?

Answer 24

• managers attempt to convince employees that managements way is the right way
• control is centralised and workers are not given opportunity to share ideas

Question 25

what is the problem solving process? (5)

Answer 25

identify the problem 
gather relevant info 
develop a list of solutions 
choose and implement a solution 
evaluate the solution