Chapter Two - Sac part one definitions

Question 1

what is management structure? (MER)

Answer 1

A term used to describe the ways in which the management, employees and resources of an organisation are formally arranged in order to achieve objectives

Question 2

What is a functional structure?

Answer 2

Involves grouping employees together according to the tasks or jobs they will perform

Question 3

What is a divisional structure?

Answer 3

groups employees together according to divisions that may be geographical, or customer, product or process focused

Question 4

What is a matrix structure?

Answer 4

involves bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams

Question 5

What is corporate culture? (VIEB)

Answer 5

refers to the values, ideas, expectations and beliefs shared by members of the organisation

Question 6

What is planning?

Answer 6

the process of setting objectives and deciding on the methods to achieve them

Question 7

What is strategic planning?

Answer 7

long-term planning, usually over 2-5 years

Question 8

What is tactical planning?

Answer 8

medium-term planning, usually over one to two years, which assists in implementing the strategic plan

Question 9

What is operational planning?

Answer 9

provides specific details about the way in which the organisation will operate in the short term

Question 10

What is organising?

Answer 10

the process of arranging resources and tasks to achieve objectives

Question 11

what is leading?

Answer 11

the process of influencing or motivating people to work towards the achievement of the organisations objectives

Question 12

What is controlling?

Answer 12

the process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved

Question 13

What is interpersonal qualities?

Answer 13

involves managements capacity to deal with people and build positive relationships with staff

Question 14

What is informational qualities?

Answer 14

involves gathering and communicating or sharing data and knowledge

Question 15

What is social responsibility?

Answer 15

the obligations a business has over and above its legal responsibilities to the wellbeing of employees, stakeholders and the environment

Question 16

What is ethical management?

Answer 16

refers to the process of abiding by moral standards and doing the right thing in the interests of all stakeholders

Question 17

What is bureaucratic structure?

Answer 17

a hierarchical organisation, that is task and activity entered

Question 18

what is a flatter structure?

Answer 18

reduces the number of levels of management, more people centred

Question 19

What is decision making?

Answer 19

identifying available options and choosing one course of action from alternatives

Question 20

What is a management hierarchy?

Answer 20

the arrangement that provides increasing authority at higher levels of the hierarchy

Question 21

What is a chain of command?

Answer 21

A system that determines reponsibility, supervision and accountability of members of the organisation

Question 22

What is a span of control? + example

Answer 22

indicated the number of people for whom a manager is directly responsible
eg. one manager may be responsible for multiple supervisors

Question 23

what is a unity of command?

Answer 23

states that each employee within an organisation should report only to one supervisor

Question 24

what are heroes?

Answer 24

the organisations successful employees who reflect it’s values and therefore act as an example for others

Question 25

what are control systems? (example)

Answer 25

checking procedures and products at the end of the production process. eg. making use of financial records

Question 26

what is swot analysis?

Answer 26

Involves the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment

Question 27

what is rituals, rites and celebrations? + one example

Answer 27

provide a sense of belonging and acknowledge what is important in the organisation eg. Friday night drinks

Question 28

what is a flatter structure?

Answer 28

reduces the number of levels of management, more people centred