Chapter 4 - Sac Study

Question 1

What is the relationship between HR management and organisational objectives & strategy? (3)

Answer 1

• employees achieve organisation objectives, HR department focuses on employees, therefore strong relationship
• HRM ensures strategies used by HR align with entire organisation e.g improved training and development or recognition through performance appraisals

Question 2

What is the role of human resource management? POLC

Answer 2

PLAN - establishing HR objectives
ORGANISE - matching employees w/ right tasks
LEAD - motivating and inspiring staff
CONTROL - monitoring employee performance

Question 3

What are 3 examples of what an employer of choice will provide? (3)

Answer 3

job security
value diversity
promote work-life balance

Question 4

What are the benefits of an organisation being an employer of choice? (2)

Answer 4

• higher reputation in the community

- Lower staff turnover

Question 5

What are 3 examples of employee expectations?

Answer 5

• receive constructive feedback
• receive correct payment
• have a clean and safe working environment

Question 6

what are 3 examples of organisations expectations?

Answer 6

• employee’s work well in teams
• employees act honestly and fairly
• employees are committed to their work

Question 7

How can you meet employee’s expectations?

Answer 7

• Industrial democracy (acknowledges employees can take responsibility without being ordered to)
• workplace diversity

Question 8

What are 2 benefits of having workplace diversity?

Answer 8

• employees have a wide range of skills talents and ideas that enables development of better products and customer service
• can relate to a diverse range of customers (leads to improved employee satisfaction)

Question 9

What are 3 examples of flexible working conditions?

Answer 9

• work from home arrangements
• flexible start and finish times
• job sharing

Question 10

How can an organisation help employees achieve a better work life balance?

Answer 10

offering employees opportunity to participate in time management course and general health and wellbeing programs

Question 11

What are 3 benefits to an organisation that achieves a better work-life balance for employees?

Answer 11

• reduced stress
• increased employee productivity
• motivated workplace with enthusiastic employees

Question 12

What is the order of the hierarchy of needs by Maslow? plus examples for each stage

Answer 12

1st (most important) - physiological needs, such as food and water: wage an organisation pays
2nd - safety needs, such as shelter and clothing: providing safe working conditions and job security
3rd - Social needs: work provides opportunity to form working relations
4th - esteem needs: giving employee recognition for work, promotion or pay-rise
5th - self-actualisation needs, employees desire to reach full potential: providing interesting and creative jobs

Question 13

How does maslows hierarchy of needs motivate employees?

Answer 13

employee’s level of need must be satisfied before moving to next level, which will act as a motivating force

Question 14

What are the two factors of Herzberg’s two-factor (motivation-hygiene) theory? plus e.g’s

Answer 14

Hygiene factors (do not motivate) -  working conditions and adequate levels of pay
Motivational factors (motivate) - recognitions and achievement, opportunities for advancement

Question 15

How does Locke’s goal-setting theory motivate? (2)

Answer 15

motivates through:

• increased feedback on goal achievement
• recognition for effort

Question 16

What are 2 similarities between Locke’s goal setting theory & Herzberg’s two-factor (motivation-hygiene) theory?

Answer 16

• both use motivators such as praise and recognition to motivate
• shared idea that motivation is crucial to job satisfaction

Question 17

What are 2 differences between Locke’s goal setting theory & Herzberg’s two-factor (motivation-hygiene) theory?

Answer 17

• Herzberg has a blanket effect on all employees, Locke’s more individualised
• Locke’s theory believes employees are important to the goals process, whereas managers are more important in Herzberg’s

Question 18

What are 2 similarities between Maslow’s theory of motivation and Herzberg’s two-factor (motivation-hygiene) theory?

Answer 18

• both concerned with how to motivate staff

- Herzberg’s motivational factors or satisfiers similar to Maslow’s higher level of needs

Question 19

What are 2 differences between Maslow’s theory of motivation and Herzberg’s two-factor (motivation-hygiene) theory?

Answer 19

• Maslow believed extrinsic factors could motivate, herzberg disagreed
• Maslow believes lower order needs still motivates, Herzberg believes low-level needs don’t motivate just means employee isn’t dissatisfied

Question 20

What are 2 similarities between Locke’s goal setting theory and Maslow’s theory of motivation?

Answer 20

• both concerned with how to motivate staff
• Linked through higher order needs such as self esteem and self actualisation (which comes from feedback and reward in Locke’s theory

Question 21

What are 2 differences between Locke’s goal setting theory and Maslows theory of motivation?

Answer 21

• Maslows based around needs, Locke’s based around goals

- Maslow believed in 5 stages of motivation, Locke focused on specific goals being motivators

Question 22

What are 4 ways an organisation can ensure it is operating ethically?

Answer 22

• offer access to ongoing training
• Diversity of selection
• Job security
• Sensitivity at termination

Question 23

What are 3 HR strategies that can help achieve company objectives?

Answer 23

Increase profit - Offering training to increase staff’s skills

Increase quality - Flexible work arrangements

Increase productivity - offering rewards in the form of promotions

Question 24

What are 2 strengths of Maslows motivation theory?

Answer 24

• Manager becomes aware of what needs motivate, once these needs are met increased staff morale
• Can be put in place for all employees (company wide)

Question 25

What are 2 weaknesses of Maslows motivation theory?

Answer 25

• Harder and more time consuming as lots of factors to be met before employees fully motivated
• individual needs may not be met by company wide measures

Question 26

What are 2 strengths of Herzbergs two factor (motivation-hygeine) theory?

Answer 26

• Managers know importance of addressing work environment so employees are not dissatisfied
• Can be applied organisation wide

Question 27

What are 2 weaknesses of Herzbergs two factor (motivaiton-hygeing) theory?

Answer 27

• time consuming and costly because manager is addressing all hygiene factors and a series of motivational factors
• Motivational factors difficult to measure and not clearly linked to business performance

Question 28

What are 2 strengths of Locke’s goal-setting theory?

Answer 28

• employees motivated to achieved goals they have helped set
• focuses on acknowledgement and recognition through feedback can motivate staff who feel under appreciated

Question 29

What are 2 weaknesses of Locke’s goal-setting theory?

Answer 29

• very driven by and relies on employee initiative

- time consuming and difficult to meet with every employee about their individual goals

Question 30

What are 2 examples of hygiene and motivation factors?

Answer 30

hygiene factors:

• working conditions
• levels of pay

Motivation factors:

• opportunity for advancement
• recognition