Chapter 7 - The management of change definitions Flashcards
What is change? plus e.g.
any alteration in the internal or external environment
e.g. Change in consumer tastes
What is organisational change? plus e.g.
the adoption of a new idea or behaviour by an organisation
e.g. Recruiting employés with new skills
What does it mean to be proactive?
to initiate change rather than simply react to events
What does it mean to be reactive?
to wait for a change to occur and then respond to it
What is force-field analysis?
outlines the process of determining which forces drive and which resist a proposed change
What are driving forces?
those forces that support change
What are restraining forces?
those forces that work against the change
what is the change management process?
the sequence of steps that a manager would follow for the successful implementation and adoption of change
what is corporate social responsibility?
involves managing organisational processes in order to produce an overall positive impact on the community
what is triple bottom line?
refers to the social, economic and environmental performance of an organisation
what is a sustainability report?
a comprehensive report of what a business has done, and is doing, with regard to social issues that affect it
What is organisational inertia?
refers to unenthusiastic response from management to a proposed change
What is manipulation?
the skilful or devious exertion of influence over someone to get them to do what you want
What is cooperation?
Involves the selection of an influential person among the potential resistors to be involved in the implementation of the change
What is a corporate code of conduct?
a set of ethical standards for managers and employees to abide by
