Chapter 3 - Definitions Flashcards
What are tangibles and intangibles?
tangibles - goods which can be touched
intangibles - good which cannot be touched
What are inputs? plus one example
resources used in the process of production . e.g. meat offcuts from abattoir
What is an operations management?
Responsible for all the activities undertaken to produce goods and services
What is a process? (transformation) plus one example
Processes refer to the transformation of inputs (resources) into outputs (goods or services)
eg: mars takes offcuts of meat and transforms them (through manufacturing and assembly) into a can of dog food
What are outputs?
refer to the end result of organisations efforts - the service or product that is provided to the consumer
(the can of dog food)
What is productivity?
a measure of efficiency - the amount of output produced compared to the amount of input required in production
What is a fixed position layout?
deals with large scale processes, such as the construction of bridges and aircrafts
What is the product layout?
Deals with the manufacturing of goods in mass volume using an assembly line
What is the process layout?
deals with high varieties of products by grouping activities, equipment and machinery of similar function together. Products move from cell to cell as each stage of production is completed
what is materials management?
the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required
What is just in time?
a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process
What is quality?
refers to the degree of excellence of goods or services and their fitness for a stated purpose
what is quality control?
involves the use of inspections at various points in the production process to check for problems and defects
What is quality assurance?
involves the use of a system so that an organisation achieves set standards in production
what is total quality management (TQM)
is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisations operation
What is ethical management?
refers to the process of abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders
What social responsibility?
the obligations a business has over and above its legal responsibilities to the wellbeing of employees, stakeholders, the community as well as the environment
What is retail layout?
All about the placement of products and how it can increase sales
What is office layout?
Efficient movement of information and proximity to resources (such as the printer)
What is inventory control?
Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required
What is supply chain?
Is the range of suppliers from which the organisation purchases materials and resources
What are quality circles?
groups of workers who meet to solve problems relating to quality
What is continuous improvement?
involves the ongoing commitment to achieving perfection
What are robotics?
highly specialised forms of technology capable of complex tasks
What is business competitiveness?
Refers to the ability of an organisation to sell products at market
