Chapter 5 - The human resource management function: the employment cycle Flashcards

1
Q

What are the 2 things job analysis examine?

A
  • job activities

- experience

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2
Q

What are 2 benefits of job design?

A
  • greater job satisfaction may result in lower staff turnover: employees want to do their best
  • good job design takes into consideration employees needs and how the job can be more enjoyable
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3
Q

What are types of 3 ways a job can be designed? (job design)

A

job rotation - employees switch jobs for a period of time
job enlargement - employees given more things to do in same job
job enrichment - employees given more control and independence

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4
Q

What are 2 advantages of internal recruitment?

A
  • employer already knows how the employee works and the employee is already familiar with bus’s operation
  • Often occurs when person is promoted which provides a strong motivation for current employees
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5
Q

What are 2 disadvantages of internal recruitment?

A
  • Might be someone externally who can perform the job better
  • May not be able to bring in new perspectives from other organisations that can potentially transform the business
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6
Q

What are 2 ways an organisation may recruit someone externally?

A

Recruitment agencies

Advertisements in the media

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7
Q

What are 2 disadvantages of poor selection?

A
  • training costs, if poorly qualified staff are selected

- job dissatisfaction if job doesn’t meet expectations of candidates selected (lower productivity)

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8
Q

What 3 devices can be used in the selection process?

A
  • Resume: candidates outline info about themselves
  • Interviews: well structured and common q’s to ensure consistent basis for selection
  • Medical examinations: some jobs require certain attributes
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9
Q

What are two types of permanent employment? (most secure)

A
full time (usually 38hrs a week)
part time (agreed no. of hours)
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10
Q

How can remuneration be paid?

A

in the form of a wage or a salary

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11
Q

what are 2 incentives an organisation can provide for employees?

A
financial incentives (bonuses, allowances)
other rewards (company car, laptop)
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12
Q

What are 2 main types of on-costs?

A

Superannuation

Annual leave

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13
Q

What are 2 advantages of an induction program?

A
  • outlines employees responsibilities (employees know what is expected from them from the start)
  • helping to establish good working relations with co-workers and supervisors (reduces stress)
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14
Q

What are 2 benefits of training and development for employees?

A
  • opportunity for promotion because they are able to take on more responsibility
  • improved job satisfaction through better job performance
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15
Q

What are 2 benefits of training for the organisation?

A
  • Higher productivity through better job performance

- reduced costs to fewer errors and accidents

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16
Q

What are 2 types of training methods available to organisations? plus 1 example of each

A

On-the-job experience - coaching (on the job mentoring programs)
going to a conference - developing knowledge, which gives you the skills you need

17
Q

what are 2 advantages of a recognition and rewards program?

A
  • makes employees feel more valued as their hard work is noticed
  • recognising/rewarding employee performance helps organisations become more productive
18
Q

What are 2 intrinsic rewards?

A

job - interesting work, responsibility

19
Q

What are 2 types of extrinsic rewards?

A

pay increase, company car

20
Q

what are the 2 objectives of a performance appraisal?

A

Identify - employees training and development needs

Measurement - act as a measurement from which promotions/pay rises can be determined

21
Q

what are 2 ways you can help people when terminating them? (ethics and social responsibility) plus examples

A
  • outplacement services eg. interview skills workshops

- transition services eg. counselling and financial assistance (paid for by organisation)

22
Q

what are 2 entitlements the HR manager must consider in termination?

A
  • redundancy pay

- Annual leave balance

23
Q

what is a summary dismissal and dismissal on notice?

A

summary dismissal - employee commits serious breach of contract and leaves straight away

dismissal on notice - employee is not performing job well and has a set time to leave

24
Q

what must a manager think about when terminating employees?

A
  • minimising trauma for employee

- make sure it doesn’t effect the morale of remaining staff

25
Q

What are the 4 processes associated with the establishment phase?

A
  • job analysis and job design
  • human resource planning related to bus strategy
  • recruitment and selection (internal, external)
  • employee arrangements (full time, part time etc.)
26
Q

what are the 4 processes associated with the maintenance phase?

A
  • induction
  • training and development
  • recognition and rewards
  • performance management
27
Q

what are 2 processes associated with the termination phase?

A
  • entitlement (making sure redundancy is paid out)

- transition issues (e.g outplacement services, transition services)

28
Q

What are 3 things a HR manager must plan in relation to business strategy? (HR planning) how, what who

A
  • The number of employees required (how many)
  • Their qualifications, including skills, previous experience and knowledge (who)
  • When and where these employees will be needed (what do they need to do)
29
Q

what is an example of the relationship between HR planning and bus strategy?

A
objective = increased profitability by reducing bus costs
HR = must avoid having too many employees on the payroll, if there are too many they have to plan for reduction
30
Q

Why is it important to pay employees properly? (remuneration) 3

A
  • increases employee motivation
  • lowering rates of absenteeism
  • attracts and retains good employees
31
Q

What is the difference between job analysis and job design?

A
  • Job analysis sources material to create a job description, job specification and job design
  • whereas job design is the creation or restructuring of a new job
32
Q

what are 2 types of methods for performance appraisals?

A
  • essay method

- critical incident method