Chapter Thirteen: Industrial-Organizational Psychology

Question 1

What is the branch of psychology that studies how human behavior affects work and how an individual is affected by work?

Answer 1

Industrial-Organizational Psychology

Question 2

What is the branch of psychology that is mainly concerned with describing job requirements and assessing individuals for their ability to meet those requirements?

Answer 2

Industrial Psychology

Question 3

What is the branch of psychology that is interested in how the relationships among employees affect those employees and the performance of a business?

Answer 3

Organizational Psychology

Question 4

What is the study of how workers interact with the tools of work and how to design those tools to optimize workers’ productivity, safety, and health?

Answer 4

Human Factors Psychology

Question 5

What principle describes the increase in performance of individuals who are noticed, watched, and paid attention to by researchers or supervisors?

Answer 5

Hawthorne Effect

Question 6

What is accurately describing the task or job called?

Answer 6

Job Analysis

Question 7

What is typically documented several times a year with an annual in-person, brief meeting between an employee and their supervisor?

Answer 7

Performance Appraisal

Question 8

Who is responsible for enforcing federal laws that prevent discrimination against a job applicant or employee?

Answer 8

U.S Equal Employment Opportunity Commission

Question 9

What are traits of an individual that are fundamental to their identity like skin color and hair texture?

Answer 9

Immutable Characteristics

Question 10

What states that people may not be discriminated against due to their disability?

Answer 10

Americans with Disabilities Act (ADA)

Question 11

What are the requirements of certain occupations for which denying employment would otherwise violate the law?

Answer 11

Bona Fide Occupational Qualifications (BFOQs)

Question 12

What describes the degree to which individuals enjoy their job?

Answer 12

Job Satisfaction

Question 13

What is an extremely common response to a business’s pronounced failure to achieve profit goals by laying off a significant percentage of employees?

Answer 13

Downsizing

Question 14

What is balancing the demands of work and home life called?

Answer 14

Work-Family Balance

Question 15

What involves employees working at home and setting their own hours?

Answer 15

Telecommuting

Question 16

What is the theory of management that analyzes and synthesizes workflows with the main objective of improving economic efficiency, especially labor productivity?

Answer 16

Scientific Management

Question 17

When managers assume that most people dislike work and are not innately self directed, it is called:

Answer 17

Theory X

Question 18

When managers assume that most people seek inner satisfaction and fulfillment from their work, it is called:

Answer 18

Theory Y

Question 19

What is the focus on supervision, which is achieved through a system of rewards and punishment?

Answer 19

Transactional Leadership

Question 20

What is the focus on supervision, which is achieved through being charismatic, inspirational, intellectually stimulating, and considerate?

Answer 20

Transformational Leadership

Question 21

What brings together diverse skills, experience, and expertise?

Answer 21

Work Teams

Question 22

What encompasses the values, visions, hierarchies, norms, and interactions among its employees?

Answer 22

Organizational Culture

Question 23

What educates participants about cultural differences with the goal of improving teamwork?

Answer 23

Diversity Training

Question 24

What are unwelcome sexual advances, requests for sexual favors, and other physical/verbal conduct of sexual nature in the workplace?

Answer 24

Sexual Harrassment

Question 25

What is any act or threat of physical violence, harassment, intimidation, or other threatening behavior?

Answer 25

Workplace Violence

Question 26

What is the fairness of the processes by which outcomes are determined in conflicts with or among employees?

Answer 26

Procedural Justice

Question 27

What is one of the methods used to reduce accidents in the workplace?

Answer 27

Checklist